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Walgreens

4.0 (2 reviews)
Closed 7:00 am - 10:00 pm

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4 months ago

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8 months ago

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Vinyl Sound

Vinyl Sound

(2 reviews)

Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

Spending big bucks for audiophile gear isn't for the faint of heart. Finding that sales person to…read morecalm your nerves is very much like hoping to find a trustworthy dentist/doctor/car salesman. Well, I found that guy with Daniel Kuburovski @ Vinyl Sound USA. I recently purchased my dream amplifier: an Accuphase P-4600. Retail is approx. $14,000. Daniel took his time and answered my barrage of redundant questions for a few weeks before I finally relented and pulled the trigger. Once the amp arrived, he's continued to help me with tremendous customer support. I've dealt with the best of the best in audiophile sellers: Kevin @ Upscale Audio, Bes @ MOFI (who is a champion), Wally @ Underwood HIFI (Maui), Michael Liang @ Woo Audio and more. Daniel is a star that all of you need to experience the next time you are ready to purchase gear. Not only is he one of the chosen few approved to be an Accuphase dealer in the US/Canada, his inventory of other high-end gear is staggering. You owe it to yourself to reach out to him. This isn't a paid political announcement. I am just a very happy customer. I wish all my purchase experiences could be as simple and easy as Daniel made it for me. MY RIG: -Auralic Aries G1.1 with Hoer-Wege PSU upgrade -Accuphase P-4600 Power Amp -Audio GD R8MK2 R2R DAC -Schiit Loki Max EQ (my secret weapon) -4k blu-ray player -Oppo CD player highly optimized -cassette deck The right side: -MOFI Ultradeck w/Hana ML/MC -PrimaLuna EVO 400 preamp -Woo Audio WA7 Fireflies headphone amp -Manley Chinook Phono preamp -two power conditioners at the bottom of each side -Two REL T9X subs running in stereo. -Focal 948 speakers

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