Shawn was absolutely amazing helping us with the passport photos for our little kiddo. We're so thankful to him.....Thank you Shawn

The experience at the pharmacy today was so bad I can't explain. It was the gross incompetence at, apparently, the worst location in the brand. It seemed like they actually were trying to suck. Coordination of an entire shift to do such crap effort would be impossible for the crew of ppl who were less than mailing it in. The management of this organization should toss out whatever manual they used to develop the current service delivery model. Baby steps are my hope for this abysmal location. Train staff fully before putting them on the front lines. Then take two weeks off and quit. read more

Just picking up a script that they should've had yesterday and waited another 38+ minutes. They need 2 people working the drive through. Avoid this place. read more

Kool folks here but the pharmacy staff is overrun by the shear number of costumer at certain times of the day. Incredibly difficult to get in by phone, thrive thru. And in person walk ins. Alot better at other locations. Change location on all my prescriptions. Woeks better now. Other than that they are pretty kool. read more

Worst, disorganized, waiting time is so long... average about 1 hour in line , just for our medication!

Worst service ever for online orders, drive thru is a joke It one lane and you wait forever.

Forgot to say they have bent over backwards for decades to help me with my reactions to or concerns about my medications, always there! Always willing to assist ! Who could ask for more! terrific people in Pharmacy you deserve medals ALL AROUND. Take care of yourselves your worth it ! Thankyou ! other staff are great as well want to help whenever they can! read more

All the personnel at this store are professional kind caring helpful and I appreciate them all good JOB !

The doctor ordered a prescription and we finally got through to the pharmacy to find out when my prescription would be ready. The phone system said we would be called within 2 hours. We called again 3 hours later and then the pharmacist looked it up and said they were out of the medication Tamiflu which is urgently needed. Now we are waiting for a nurse to change the prescription to another pharmacy and it's too late to get anything today! read more

I understand December is busy season for Walgreens Photo, but customer service was horrendous. I was basically yelled at juat for trying to pick up my order. Maybe order from some online place instead where you don't get people interactions. read more

It's so popular that the whole town is there. The staff works so hard to serve you but they just can't keep up. Sometimes prescriptions can take several days to fill. read more

I like the stand alone locations. There's still plenty of Easter candy so get it while you can. I like how they carry mulit pack Puffs tissue, many don't. They only had one pack left of the travel kleenix. Bathrooms are very clean and roomy. read more

Walgreens Pharmacy, you're an unbearable catastrophe! I called twice--yep, just twice--and each time I was tortured for an hour by a single, mind-numbing piano riff on repeat, like a cursed music box from a horror flick, only to have a robotic voice taunt me with "one caller ahead" for 30 straight minutes. Your phone system is a sadistic trap. The drive-thru? A soul-draining slog, creeping slower than a sleepy turtle behind a beat-up van. Criminally understaffed, your "24-hour" sign just means it takes a full day to cough up one prescription. Skip this place unless you're training for a patience marathon! read more

If I could give a zero I would but it is not an option! This is by far the worst pharmacy I have ever gone to! Nothing is ever ready when they say it will be. Extremely long lines and there is nothing worse than having to wait especially when you are sick and need medicine. Staff don't seem to care or have any compassion for customers, stating they are short staffed. This is not an excuse! Hire more people Walgreens! It is a complete joke that a prescription that was sent by a doctor 6 hours ago is not ready and your response is "it will be another 2 hour wait!" Ridiculous!!! Do not go here...EVER!!! read more

I've been using this Walgreens Pharmacy for a few years now, I know many people are over worked and health care is hard. In this case, I am disappointed by the lack of professionalism from the employees. First off they are yelling names and prescriptions and addresses for outside order pick up's. It feels like I know all my neighbors' business. On top of that they have sent me notifications that my meds are ready and when I get there they say they are not filled and I'll have to wait 30 min. Last time I was in this very thing happened again, and then they accidentally handed my prescription to another customer. They don't acknowledge you and say "I'll be right with you" when they are busy. They just ignore you. I am no longer using this location. Way too many issues and having prescriptions for over 8 hours and still not having them filled seems too much. read more

Terrible customer service! My prescription was called in at 9:45 AM on Friday morning. By Friday evening, the automated service said it was still "in progress". I called and got in the cue for calls and kept hearing the same message over and over again: "there are at least 3 callers ahead of you." I stayed on the line for over an hour and gave up. Tried this morning...same thing. Meanwhile, I am rationing my pain medication (had a total knee replacement 2 weeks ago). Finally got the medication 26 hours after they got the prescription. Will NEVER USE THIS BRANCH AGAIN!!! read more

Always the slowest pharmacy. never ready when they say it will be. Nothing more frustrating sitting in line for 30+ minutes only to be told not ready yet after 4 hrs and come back in 30 minutes. So basically just circle to the back of the line again. read more

I was given less than the full amount of a liquid medication, so I ran out more than a week early. When I called to refill, I was told I could not refill it until exactly 90 days after I had gotten the medication, even though I had run out. The pharmacist was actually nasty, accusing me of taking extra doses (I did not) and accusing me of not knowing how to draw up a ml; I've been a RN for more than 40 years, I know how to draw up a medication. It actually had printed on the label that a partial refill was available, which means I hadn't gotten the full amount, but the pharmacist insisted that I had gotten the full amount anyway. I refilled it today, and both my husband and I noted that the refill had a lot more in the bottle than the previous time I got the medication, so I had definitely been shorted. I asked my physician to send the script to a different pharmacy next time. read more

An employee named Hayden was quick and efficient taking my passport photo, can't thank him enough!

The absolute worst pharmacy service. Foreign employees act like their deserved and are extremely rude. The wait times are ridiculous after admitting a prescription. Highly recommend going to another pharmacy. read more

Was on hold 26 minutes to check the status of my son's prescription that was sent in 10 hot hours prior. Got hung up on. Went to the pharmacy to check in person. was told it wasn't ready and to come back in 45 minutes. Did that. Was still not ready. They mixed it in front of me. Both times there was a 20 minute line. Very poorly managed business. Use the CVS in Target read more

Ridiculously bad customer service. I tried calling in to cancel an online to store pickup order since most of the items turned out to be out of stock. First time I called, they transferred me on hold for 5 minutes. Then was hung up on. Second time, someone picked up the phone and just left it aside for several minutes. Following calls were hung up on right away. This was for a simple order cancellation. Other incidents include, incomplete prescription orders and waiting for 15 minutes or more for photo pick up. read more

This store seems to struggle with Pick Up and Curbside orders. Don't even offer it unless you actually have the staff to fulfill timely or at least give me the option to cancel when you delay my order. read more

Walgreens - Pickup/Curbside is a joke here - Drugstores Near Me - Woodbury, Minnesota

I have been going to this drug store for 17-18 years for my R/X. I have been ging to this drugstore for 17-18 years for my R/X. Several times I was over billed. My last R/X was over billed again. I went back some days later and the lead Pharmacist Greg, authorized a refund. The store clerks are less than courteous. They have had a few friendly clerks in past years but they don't stick around. This store never had a public restroom. Because the local CVS has a restroom this Walgreens had to make theirs employee restroom available (Somewhat). It is in the hallway in the storage area. There is a sign on the door saying that the restroom is locked; have an employee open it for you. Problem.. pharmacy is behind a closed area and there is a line. The check out has a line. Who am I going to ask?? Now, the BIG concern. The drinking fountain by the locked restroom is dirty. Dirty, dirty, filthy. Looks like it hasn't been cleaned it years. Look at the picture. Maybe the restroom hasn't been cleaned in years and that's why it's locked. Ya think read more

Walgreens - Would you drink out of this? - Drugstores Near Me - Woodbury, Minnesota

This is getting ridiculous... I honestly love Walgreens but they have to get it together! First of all, start valuing your employees and give them some training because every time we visit the pharmacy they are all new employees!! EVERY TIME! And they keep messing up our Rx's for stupid reasons which are always their fault and usually communication related... MEDICATIONS ARE SERIOUS SO START KEEPING RELIABLE EMPLOYEES WOULD YA!! Geez. I have been sitting here for 30 minutes AGAIN!! This is my last time at this Walgreens. I'm just completely done. There can't be anyplace that's worse then this. I'm gonna start with CVS. read more

Walgreens - Here's the screen shot of the scam! - Drugstores Near Me - Woodbury, Minnesota

I know the pharmacy is overworked. BUT this has been a problem for years and is getting worse instead of better. It has been months since I did a drive-through prescription pickup that was not either improperly billed, improperly filled (for 90 days when daughter on MA can only get 30 days at a time) or not filled even though I got a notification it was available for pickup. So, I am told to come back later, after I have just spent 10-40 minutes in line. I spent 1/2 hour with our rheumatologist yesterday getting everything set up correctly so we have 6 months worth of refills approved, and all of them 30 days at a time (hopefully to avoid the issue with 90 day fills). This morning I got a call, an Email and a text message that the one prescription we need now was declined by the prescriber who sent that prescription in yesterday -- our rheumatologist. So, I spent 45 minutes on hold to talk to a pharmacist. I told him I was notified the prescription was declined. He said, "It is being prepared, but we are 2-3 days behind in refills." Then said I should sign up for the automated messages so I don't need to call them. I told him I am signed up for all of them and the message was that her prescription had been denied. He told me in an obvious annoyed tone that message was wrong and abruptly hung up. After 45 minutes on hold (not unusual I will add), I don't get 30 seconds from the person who answered the phone? I know you are busy. I understand you are behind. But after 45 minutes on hold today, I can almost guarantee you when I get the automated message and go through the drive-thru, there is going to be an issue with the prescription not being filled, or they can't find it, or the billing is wrong, or the refill amount is wrong. And I will be told to "come back later." One prescription is often taking 2 hours of my time to fill, and our family has more than a dozen prescriptions with them. And 30 seconds is all I get from Walgreens to try and remedy the issues. Walgreens sucks! read more

This is really just your average Walgreens. I have no complaints. The store is clean and never too busy. The pharmacy is 24 hours (closed 1:30am-2:00am), and the drive-thru for the pharmacy has two lanes. It moves pretty quick. Occasionally there are issues with the speakers, but that issue is usually quickly resolved in a week or so. I also really appreciate that the drive-thru has a huge awning; it's very helpful in bad weather. read more

I don't usually leave reviews, but I'm fed up with this place. I've never consistently had such rude, awful customer service in a store before. The store itself is ok, but the cashiers I've encountered here are just downright rude. read more

While the staff here is pleasant, there arent enough. Spending hours in urgent care is bad enough, but then to spend hours waiting for a medication is frustrating. Even the line to get told it wont be ready takes 30 minutes or more. read more

The pharmacist was very rude, I called corporate and have a complaint going. I was actually left speechless with the lack respect.

The customer service was horrible and they were rude. My daughter was sick and they refused to give me the medication right away even when it was transferred from the doctor. we had to wait for 2 hours. While waiting i was kicked out the store and had to wait outside. This store is horrible and rude to their customer. read more

First the positives: If every employee working thee were as professional and courteous as Greg and the other pharmacist, my rating would be much higher. I like that it is open 24 hours and that they are in close proximity to my home. For the negative: customer service is hit or miss but when an employee comes across annoyed and does not listen to your concerns regarding your RX, it is a very unpleasant experience especially when you have to deal with them on a regular basis. I can tell when an employee is defensive even when I'm maintaining a calm voice and inquiring about an order. It's upsetting that it doesn't take much for some employees to be short with you. These are time-sensitive meds/needs for the population. Listening well and showing compassion is a must if you're in the business of dispensing meds. If management is listening, please heed the feedback of your customers. read more

This Walgreens is understaffed and the pharmacy is over capacity in terms of prescriptions filled. Picking up a perscription has become a 45 minute affair as service has gotten progressively worse over the last 6 months. Commonly, prescriptions are placed in the wrong bins and time is wasted searching. Tonight, I have cut my ties to this pharmacy and have moved to Hyvee to fill prescriptions. read more

I ordered holiday cards (second time at this location) picked them up today. The girl did not ask if I wanted to see how they turned out first. After I paid and realized I hadn't seen them yet, I opened up the box and was extremely disappointed with the way the colors turned out on one of the pictures. The photo looked reddish yellow... It looked very cheesy and bad quality. I stood in line again for about 10mins (with my impatient toddler) waiting for help. When I expressed my disappointment to the photo lab guy, he tried to say it was because half of the photo had natural light and the other half had indoor lighting. He also said the white on the card background threw all the coloring off. The other two photos were perfect. When I went home I compared the original print and the holiday card. They seemed so different. You couldn't even tell there was natural light in the photo. I feel annoyed and even more embarrassed to have to send these out to loved ones. I had a 1/2 off coupon so I paid $19.99 but it is a complete waste of money. The guy didn't even offer to try and redo them or give me a refund. All in all, I'll never come back here. Or to any Walgreens for that matter. read more

I would give this location zero stars if possible. I had to call 3 times today for a prescription refill. They swore that they didn't have it on file but my doctors office said they had sent it in a few days prior. It wasn't until I demanded that they check their file they found the prescription! I then had to wait another 20 minutes for them to count to 90. A couple of months back I went to fill a prescription and they told me it would be over $700, Health Partners had the same for $33.28. I wouldn't go back if they offered free prescriptions. read more

Are you idiots reading these. Worse disorganized pharmacy I have ever been to. Pharmacist appears stoned. Very slow and lethargic. Back area of pharmacy a disaster. Others working there ass off while prescriptions back up due the pharmacist incompetence. CVC here I come. read more

Since Health Partners closed their pharmacy I have been going to the Walgreen's on Donegal. I have tried several times to get my meds at the same time (I have five of them). And they have NEVER gotten it right! I am truly at my wits' end with them and will be moving my prescriptions as soon as I can. My husband, who has one script with them (an atomizer) was having difficulty making it work, so he brought it in to the pharmacy and asked the clerk to ask a pharmacist about it. She took the item, came back shortly, and said that the pharmacist said he would have to contact the manufacturer!! HOLY COW! He, also, will be moving his script as soon as we decide on a more efficient place...which could be just about any place but this one! GRRRRR.... read more

Good luck trying to reach them by phone. I left my phone on speaker yesterday and let it continuously repeat their "someone will be with you shortly" message. After an hour went by I got tired of listening to the message and hung up. Tried the next day and it took almost 1/2 hour to get through to a pharmacist. The problem appears to be, the pharmacy is significantly understaffed. Update 11-2-21: I go on line this morning and the Walgreens website tells me my prescription will be ready for pickup at 10am. I try twice during the day to call Walgreens at Donegal Drive to confirm that the prescription is ready but as usual you can't get through to the pharmacy. So I drive over to Walgreens at 3 PM and wait on the car line for 25 minutes. The attendant tells me that there is no record of the prescription in their system. I tell her that my doctor called it in 3 months ago and that I just requested a refill from it yesterday evening, Thus it must be in the stores records. Finally after a few minutes of searching the prescription appears and I'm told that I must wait an additional 1/2 hour for it to be filled. I leave, do some grocery shopping and then return 1/2 hour later. The prescription is now ready but the pharmacy manager decides that I now must wait on the indoor line of customers which is about 10 deep. No way! I ask for the store manager. He shows up and tells me I will have to wait for my prescription to be prepared. I tell him, no, it' is ready for pickup and the pharmacy manager has decided that I must wait on the indoor line after having already waited 25 minutes on the outdoor line and then an additional 1/2 hour for the prescription to be filled. The store manager is baffled as to why the pharmacy manager decided I should wait again on the indoor line - So he instructs the pharmacy counter to ring me up. Thank God for the store manager who had the common sense to understand that a customer should not have to wait a second time in line for a mistake which was Walgreens! Bottom line - The pharmacy manager should not be a manager! He has no idea how to manage the counter - Asking a customer to wait in line twice when the mistake was Walgreen's mistake and the prescription is finally ready for pickup after I've already waited 55 minutes - That's pure insanity. Again, I thank God for the store manager because the manager of the pharmacy appeared not to have an ounce of common sense. He was rude as well. In any case, I will be turning 65 in 3 months at which time my insurance will change over to Medicare. I will make sure that the Medicare policy that I select fills prescriptions through CVS (Eagle Creek) - I've dealt with them in the past and their pharmacy is well run. I WILL NEVER AGAIN DO BUSINESS WITH WALGREENS AS SOON AS MY MEDICARE KICKS IN. Walgreens at Donegal Drive actually exceeds the pain that Comcast dishes-out. The store is a disgrace. By far the worst customer service I have ever experienced at a pharmacy - Nothing else even comes close. Do yourself a favor and don't come here. Trust me, no human being deserves the pain and misery that you will experience at Walgreens Donegal Drive. read more

If I could give them a ZERO star I would! The worst experience ever! They have NO regards/respect towards their loyal, paying customers who uses their HARD earned money on their OVERLY priced items, and calls the cops on them when they're taking their time to look at and compare products. They Have the shittiest customer service & a lack of empathy & character when proven that they're in the wrong. My boyfriend and I, drove 25 minutes to this Walgreens to pick up my prescription, only for their system to not be working and couldn't pull up insurance/info, and so I couldn't get my medicine that I desperately needed. They said that they can't pull up my info cause their system is down & to come back at 7 a.m to come grab my medicine. I was ok with that, and so I agreed. My boyfriend and I decided to shop since we were gonna go away for 30 days on Monday, (at the time it was already Sunday morning around 1 a.m). We needed some supplies before leaving, and since we're on a time crunch we just decided to look around. We spent about an hour in the store, looking for arts and crafts items, hair dye to look and feel good for our trip, and makeup since it's gonna be hard during our getaway to get any. As my boyfriend and I finished up what we needed as a couple, he went into the car, & I stayed behind to look at makeup. As per usual, makeup takes a while to look for, comparing brands, swatching products to make sure it matches your skin, ect. I didn't grab a cart because tho I had I a lot in my hands to carry, it wasn't to the point where I needed a cart. I did drop a few things but I would rearrange it & carry it. So as I finished up with check out and I walked outside to be surprised with the Woodbury Police waiting to question to me. I was SO confused. They questioned me about what was my reason for coming to THIS Walgreens since it was WAYYY out of my way (25 mins like I said!), what were my intentions, and other questions around that subject as if I did something wrong. I told them that I came for my prescription (that I couldn't even get ) and that I had to do some shopping. They said someone had called and made a report that two youngish couple were in the store for over an hour, acting shady, dropping things, that we were walking in and out of the store, and that my boyfriend was driving all erratically in the parking lot?! We literally entered ONCE and we tho we both left at different times, we did not keep going in and out of the store! I have dropped a few things due to having multiple small items in my hands, and I don't even know how they can claim we were acting shady when we were literally looking at items & talking about what we needed and what was a better deal! and my boyfriend and I parked on the side of the building, so he texted me to let him know when I was finishing up so he can just pick me up at the front! He literally moved spots so that I DIDN'T HAVE TO WALK FURTHER IN THE COLD!!!! ridiculous how people can just assume, judge, and stereotype others, without even coming to ask if we needed any help or anything! Yes we may be young adults who look like we don't have much money, and yes we spent over an hour picking out what we needed, but that does NOT mean we were gonna do anything unlawful!!! ANYWHOOO!!! The cops were pretty cool & understanding about the situation & chuckled, cause I answered all their questions respectfully & compliantly, my boyfriend and I had the same story (we were separated at the time), I showed them my receipt and my items, and had LEGIT reasonings & proof to back up my story. So the cops let us both go, apologized for wasting our time, and told us to that we didn't need to waste anymore time at Walgreens. And so we left! I called to complain, the manager rudely hung up. read more

Severely understaffed. One teenager at the cash register shouting at other teens running amuck down the aisles while the manager sits in the back, counting drawers. Why don't they have other staff members to help this kid? read more