The wait time in the drive through is shockingly long, and the pharmacist was insulting when I brought it up when I walked into the pharmacy and finally got to the front of the second line after leaving the drive-through because my car stayed in exactly the same place for close to 20 minutes. Not only wasn't l given any kind of apology, but the pharmacist stated that it is "not an express lane" as I saw through the window that the same car that was in front of me was still at the drive-through window. It would be one thing if it was a rare situation and they apologized and let me know they were severely understaffed, but Walgreens instead hires people who are comfortable blaming the customer in an insulting way. Does anyone go to a drive-through with only two cars in front of them and think that it's acceptable to wait 20 minutes while using energy to keep their car cool on a hot day, or to spent close to 30 minutes to pick up a prescription that has been confirmed as "ready to pick up"? There is a vast range between an "express lane" and basic, minimally acceptable service that every single customer would expect. I know there are good people who work here, but I don't want to be insulted by an employee when a store makes an obvious mistake, or to support a business whose employee feels comfortable doing this to a customer. Based on previous reviews for this location, I am not the only customer who has had these experiences, and based on how long ago some of the concerns were posted this is a store that it disregards feedback in the same way it disregards the importance of a customer's time. read more

Very slow customer service. There were hardly any customers when I was there at 10 AM (maybe just 2 customers in the entire store and only 1 car waiting at the drive-thru window for prescriptions). read more

Horrible pharmacy staff especially the 2 guys who work there, one speaks Spanish. These 2 people make your pharmacy have terrible service. Worse customer service I've ever encountered. They don't even deserve one star. read more

This is the worst pharmacy on the planet. They are slow with zero urgency every single time. They are rude. They are not helpful.

Sent a prescription here because the one closer to me that I usually go to was out of a medication. It was suppose to be ready a few days ago. I check and it just says it's not done and they're behind schedule (by 4 days?) so I called and someone kept picking up and placing me on the hold. That happened 3 times. It finally starts ringing repeatedly (I mean over and over and over and over again) to the point where I don't think they're going to answer. Finally someone answers. The guy has an attitude where you can just tell that he hates his job and doesn't want to be bothered. I say thank you at the end of the call and he just hangs up. Hmm...if you don't like what you do in life sir, maybe find another job. Being rude is unnecessary. Then I go online and see other reviews and their experiences are the same. Maybe these complaints need to be copied and forwarded to their corporate office. Canceling my prescription and going elsewhere because I'm not dealing with a place who can't even manage to give general respect to others. No thank you. read more

As a drugstore, if your hours are open until 9 PM, I expect you to be open until 9 PM. Maybe I need allergy medicine, or NyQuil, or one of the three other reasons I would ever go to a drugstore. But I can't get in, because you decided to close at 8:55. All you've done is inconvenience me and made sure I'm just going to drive five minutes down the road to Walmart where what I needed is probably cheaper. Your one job is to be open when you say. if I can't trust you to do that, there's a million other options I can and will choose instead. read more

Julie and Addy are the sweetest most helpful workers I really enjoyed my visit to Walgreens read more

Walgreens - Best ice cream ever thanks addy very respectful and nice lady - Drugstores Near Me - West Sacramento, California

CHECK THE EXPIRATION DATES!!! My OTC medication was 4 months past the expiration date. Maybe that's why it was on sale! read more

Worst effing place to get your RX filled. Dr sent over about 2:30 pm today and i stopped in at the drive thru for at least a 25 minute effing wait while 2 cars ahead of me sit. My turn comes and i get," im sorry these are not filled yet". Bullshit. Thats all i ever get from this effing pharmacy. Not to mention, ITS FILTHY. Front smells like urinal and has stains everywhere in and out of the store. Cant stand going inside! Is Raleys or Walmart any better? Does it really take 5 hours + to fill a prescription? HIRE MORE FKNG PEOPLE. WORK 3 FKNG SHIFTS. DO SOMETHING TO IMPROVE YOUR SHAIT STANDING IN THIS COMMUNITY!!!. YOU SUCK. read more

I needed urgent help for a minor injury and came here for some first aid supplies. Not only did they have everything I needed in stock, but the pharmacist also gave me great advice on aftercare. Their prices are some of the best around, and I appreciate the personalized care I received. Worth every penny! read more

BEWARE!! very bad svc! We went to checked in my appointment, mgr. Paul E. Kong ordered me to scan the QR code to check in. Wth is wrong with customer svc at this WG?! Y is check-in in person require me to go and use my phone to checkin. Went I went to get my 2nd dose of rabies shot the same day we were going oversea; Kong refused me my vaccs because it as not a 7 dys vs by hours. I was a day early and he refused me of my vaccs. On top of that, he canceled my appt without notifying me for both vaccs appts. that I had scheduled for this and when I return. What a sh**** biz is this hell hole! They should take that mgr license away and shut down this crap of a WG! Can't wait AI to take over those stupid pharmacists job!! read more

I give myself one star for stupidly filling a new prescription here which I later found out was wildly overpriced. Walgreens list price was over $400, and the Good RX app listed it at $84 with discounts to between $20-28 at several pharmacies including Walgreens. But Walgreens charged me $84 and refused to investigate if they had made a mistake. I'm an idiot for asking Walgreens to help, they do not entertain refunds or adjustments. Lost: one customer for good. read more

How many times will this store open and close at will? Are they not paying their employees enough to show up to work or what?

They don't have your prescriptions ready when they say they will. And don't even consider doing to the drive thru unless you have all day to wait. read more

This is the Auburn Pharmacy. I seriously thought of transferring my RX to Walgreens because Rite Aid is closing. I love the small town feel etc. I was in line, waiting, it started with the person ahead of me. they were rude to him. he looked confused . a long line behind me. I finally spoke with a pharmacist. I asked about transferring my RX. certain drugs cannot be transferred, she made that plain as she wadded up my paperwork, thrusted it into the trash and walked away! "we dont transfer those kind of drugs, no more expianations. I had other questions I stood there to try to get her attention, but she ignored me. she knew Zi was standing there and she ignored me! after about 5 minutes standing there, she walked up and said is there anything else"? I felt embarrassed. I looked at her and told her this was the last time she would see my face. terrible customer service, bar none! people behind me agreed and started clapping. The clerks at the front of the store agreed, it's not the first time, he said, they are bad!! You lost a customer and I'm sure there are many more! I feel for others being treated this way!!!! read more

Big extraction today, and the dentist suggested Walgreen's for the pain meds instead of Raley's where I buy groceries (but I'm about to switch that as well as Rxes). Last time at Raley's they made me wait -- no chairs! -- and then said they didn't have the prescribed med oh well . . .) I knew this Walgreen's store because my bank has an ATM there and I dreaded even going in because it was awful!!! There were boxes sitting out and I wondered if it was languishing in a slow death. Well! Now the store has perhaps all new manager and staff! It is beautiful! There are carts, and the floors are clean and clear. As soon as I get better, I can hardly wait to come back to shop! The pharmacy is very nice with workers rushing around, calling doctors for me and another woman, and the man who helped me was so caring. And there are plenty of chairs! read more

Scamming, every where you look: I bought a cheap medical appliance, took it home... found it was an empty box. phoned to complain, girl on phone said bring it back... but I'm disabled and have to taxi everywhere, so would have cost me more to return to store than item cost... I explained this & she just rudely hung-up. Isn't it fraud to sell someone an empty box that's clearly suggesting you're buying an item inside? I guess not here. read more

The pharmacist that works here during the day is the sweetest most caring person. She went out of her way to help with a prescription and I really appreciate it! read more

A woman who works at Walgreens was absolutely rude and needs to learn how to properly talk to customers. My 94 year old grandfather had to use the restroom and has a hard time holding it. When I asked where the bathroom was she responds "we don't have a public bathroom." When I pleaded with her for my grandfather she continues to repeat herself we don't have a public bathroom multiple times. She should have at least had some sympathy and at least apologize for the inconvenience. Some people really have a special place waiting for them. Walgreens should really look at there employees as it reflects their company. read more

Two days ago I went in to pick up a prescription. I had a newer prescription for 3 months. They hide the prescriptions in sealed bags, so I asked the clerk how many pills? I was told 180 = 3 months. When I got home I found only 1 month, same price. OPEN THE BAG THERE!!! DO NOT BELIEVE WHAT THEY SAY! I have called and they say they will get back to me.... but I'm moving my prescription. Open the bag there!!!!!!! read more

They are a complete hot mess! Back in December 2021 i went TWO times to get my medicine, 1st time the drive thru line was god awful long and i was like "okay that's okay it's understandable because of Omicron variant was at its peak" but i just pulled out and left because i of course had things to do! Second time still the same, so i parked and went inside, and it was the same - long long line at the pharmacy that was hardly moving. Again, i left January 2022 came i went to get the same medication, the line was again soooo long in drive thru, i was persistent this time to wait because i really really needs my meds. I kid you not i waited for an entire whole hour from & i finally got to the window and the guy there was like "oh yeah we can't help you now because we need to start our 30 minute lunch" i told him "i came THREE times and now i was waiting for an entire hour. Is there anyway you guys can switch lunches between each other?" He started giving me a lovely nice lecture about CA labor laws (which is actually part of what i do for a living) - anyways, i let him know that I'm aware of the laws, but I'm also aware that the shifts should've been managed a tad better maybe? And maybe if there are only two, then one takes an earlier break and comes back to cover, etc... he said "well we have to to start our lunch" Okay wellppp i had to leave again because i actually ache from sitting for so long (long story short: disability of autoimmune disease) I had to pull a Karen and call and file a complaint. Lady was lovely on the phone, quick, friendly and professional - she said someone will definitely call me within 2-3 business days maximum 5 business days to follow up on my complain. That didn't happen! 4th time - my fiancé went another day and after waiting for 45 minutes he finally got my medicines that I've been trying to get from this pharmacy for a whole MONTH if not even more actually! Whoever the DM is and whoever this SM please do us a favor and either train your employees on how to run proper shifts, or how to be more efficient, how to me professional yet friendly, and honestly the list of suggested trainings is so long for this branch is too long to mention. Just please do something about this mess because nobody has to ever struggle to get their meds read more

This Walgreens offers convenient hours during the holidays. During thanksgiving I needed some last minute ingredients and was able to find them there. They got me out of a pinch! :) read more

Came here to get my booster shot and there was a sign saying "Due to short staff the pharmacy closed at 2:00". I would have been nice if a call, text or email would have been sent to notify the people that actually had a scheduled appointment. read more

where to start, this store is terrible if you need any customer service. The photo department is totally unreliable and things that supposedly will be ready the same day takes weeks. I gave them several chances because their sales are good but I now go somewhere else cause I actually need things I order. read more

Had to use Walgreens to ensure my mother had enough medications for her visit. Was greeted by Gus. He was wonderful. Offered to call insurance to see if we could get an override for moms medication due to her travel. I watched his kindness with all of the customers including providing the flavors of the available lollipops to a child in a car at the drive thru. He is a wonderful asset to your organization. He has a natural ability to make people feel welcome and also valued in the short interaction he has with the customers. If I had my business cards with me I would of attempted To recruit him. Rest assured I will be back to attempt to recruit him. -Jennifer read more

I asked articka to help me find a product and she told me no which I thought was rude her customer service was unprofessional and rude

Had a flu shot appointment, got there 10 minutes ahead of time, wasn't told until I asked that was a 45 minute wait. Someone get these people a dictionary that has the word appointment in it. read more

Perhaps this store might have a chance at improving with the recent development of infrastructure around it and more traffic but for now it pretty much sucks. Bad music on the phone too with a system that doesn't even work properly. Trying to call the pharmacy will first get you hung up on, followed by a transfer to the front register. Third try usually gets you the pharmacist. Some employees are very helpful, others don't know where stuff is in the store. Only come here if it's necessary. read more

Walgreens - Drugstores Near Me - West Sacramento, California

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I came here every time but today they are so slow and there is new guy working in pharmacy he first time took my son prescription and said wait 20 min I checked after 20 minutes he made mistake and then said 20 more minutes what a heck read more

NEVER GO TO WALGREENS TO FILL A PRESCRIPTION.West Sacramento location. I will be contacting corporate for this. This is ridiculous. My Fiance DISLOCATED his knee potentially fractured and ripped tendons; got an XRAY, GOT A CT SCAN, he has a prescription given by SUTTER HOSPITAL for pain medication. We are waiting on the MRI now. In the mean time, he is in excruciating pain. Hence, the prescriptopn from SUTTER HOSPITAL. Walgreens decided that they were going to LIE and state they could not get a hold of the ER to verify a prescription that was already prescribed. They waited 3 days. My Fiance called the ER, mind you Walgreens has already taken this prescription paper so it's not like we can take it can go somewhere else...wel,l he got a hold of them IMMEDIATELY. THE ER STATED THAT WALGREENS never called. The prescription was never filled by Walgreens. They NEVER called the ER to get this verified. MY GUY IS IN PAIN. Are you JOKING ME?! Now, the prescription is in Walgreens hands and we cannot do anything while my Fiance suffers. Well, they voided it. It no longer exists because of them. THEY ARE NOT DOCTORS, do your job. You do not know anyone's background, you do not know their ailments, you know NOTHING. read more

They never have my kids prescription on file, they always say " there is none prescription for him" "we don't have any prescription at this moment for them" is a total joke. Every time I need to call the clinic and they are completely positive that my prescription were sent at the end of my kids appointment. Its just this Pharmacy staff. The worst read more

My mother visited this location. Clerk and manager was extremely rude regarding the 6ft policy. My mother did not see the tape on the ground and clerk and manager were verbally abusive shouting and yelling store policy. Their behavior was unprofessional, attacking, yelling, belittling and abusive. Please consider letting these individuals go or provide continuing education on customer service skills. read more

The checkout service was the worst I've ever experienced. At least 12 people in line and only one register open. Not to mention the cashier was SOOO SLOOOOW! It took about 15min for the three people in front of us, and the sad part was only because of how slow and careless the cashier was. Horrible customer service, and we had to grab our own receipt from his damn machine once the transaction was done because he was "busy" on the phone. read more