Why did they change the self-check to card only? When I take my walk with the grandkids we stop by for a quick item like yogurt or snacks. Our items are usually under $10, so I like paying by cash at the self-check, in and out quick. Now going through a cashier seems to take longer for me and it takes up the cashier's time for just 1 or 2 items. At least have the option of cash or credit. read more

Bel Air on Arena Blvd has pretty much become our neighborhood grocery store. It's the closest grocery store to us, but honestly, the location is what keeps us coming back. It's in a plaza we already visit all the time, so it's just too convenient to pass up. My routine is pretty simple: Orangetheory workout, then Bel Air. Nothing like finishing a workout and immediately rewarding myself by walking through the bakery and prepared foods section. I usually go in for a few things and somehow walk out with a full bag. The rest of the plaza makes life even easier. My wife is constantly making Amazon returns at the UPS Store, Golden 1 Bank is right there, and I can even squeeze in a Great Clips haircut when I need one. So between the gym, groceries, bank, haircut and Amazon returns, we can get a surprising amount done without driving all over Natomas. I like this Bel Air because it's spacious, clean and easy to shop. The produce section is usually good, and there's a nice selection of meat, seafood, deli and prepared foods. The pharmacy , car wash and gas station are also convenient when I want to make one less stop somewhere else. The staff has generally been friendly and helpful whenever I've needed them. A couple things could definitely be better. Checkout is probably my biggest complaint. When the store gets busy, the lines can build up pretty quickly, and opening a few more staffed registers would go a long way. Keeping carts available seems to be another issue. Multiple times carts were not available at the entrance and I had to grab from parking lot. And like any grocery store, keeping shelves stocked and making sure produce stays fresh would make an already good store even better. read more

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Unfortunately, the lines here are almost always long and the parking lot is usually packed, but that's because it's in a super popular shopping area with a lot of convenient places nearby (Golden 1, OrangeTheory, Quest Diagnostics, a gas station, UPS, Starbucks, Froyo, etc.). They also have an outdoor seating area, which is really nice. Around Independence Day, they even set up a firework stand in the parking lot. Bel Air definitely isn't the cheapest grocery option, but if you're already in the area, it's a very convenient stop, especially if you're running errands at the nearby shops. One downside is that they closed down one of the entrances, so there's only one way in and out now. I'm not sure why they did that, but I remember pre-COVID both doors were open, and parking felt a lot less frustrating. Now, no matter where you park, you end up having to walk all the way to the one working entrance. That said, I do appreciate that the store is usually fully stocked and well-organized, which makes it feel like they have enough employees on the floor. But for some reason, the cashier lines are still always long. Their balloon and flower selection is pretty limited, but I do like their Oriental and Hispanic sections, along with their bakery. The ice cream pies are actually pretty good, and they have a decent seating area near the bakery where you can grab coffee and sit either inside or outside. One of my favorite things is that they offer free fruit for kids. My daughter always looks forward to that the most, and it's a simple but great way to encourage healthy eating. This isn't our first time shopping here, and it definitely won't be our last. read more

Seriously the worst bakery ever. They forgot to make my cake which I ordered 3 days in advance and paid for. They did this last year and I spoke with the manager to please not forget to make the cake. I come in at my pickup time and the workers can't find the cake. Then they offer to make it for next day pick up , I come in at 740am they have the name misspelled. Worst worst bakery ever. If you want a special cake for your day, go somewhere else because they will "forget" to make it. read more

The younger staff here just doesnt seem to have that old Bel Air training. Back in the day, this staff is what IN and OUT is like today. Not so much any more. No service, consideration aimed prices, not their fault, are higher than ever. $18 for a pound of ground beef and two packs of hamburger helper. Not too long ago this was about $8. Though prices are high and the country's economy is crashing, they could still have pride in their service and presentation. Please train your young staff. read more

Bel Air - Dinner - Grocery Near Me - Sacramento, California

Its time to update because they have found more creative ways to give poor service. Came this weekend twice and there were NO shopping carts in the trough. Customers had to go out to the parking lot to get their own. I mentioned this to an employee and he ignored me and walked off instead of doing something about it. I walk in and There was a gal up front to promote their rewards program and next to her was a table of free samples of their butterscotch pears. I asked her the price. She says, "I don't know? they are right over there. Maybe there is a sign?" I didn't see one so I walked over to the self checkout and she tells me $6.99. I come back to find the sign on the other side of the display that says, $8.99 for Pears that was spelled completely wrong. I told her I found the sign but it had the wrong price. She did not care whatsoever nor did the other employee who was standing there bother to get that fixed. Had I seen the $8.99 price I would not have bought them but did for $6.99. Then went to check out with a young gal I never seen before and paid cash. OH boy. I suppose it is this generation but another cashier had to help her with the change and how to handle cash in general. Second time I went through self checkout and overheard a customer doing a return because she had just bought something that was rotten. No apology or shock. They just refunded her money. Probably complacency because I have found many items on the shelf moldy or expired with the same reaction when I bring it to their attention. Deli and bakery is terrible. They let you stand there and don't ask if you need help. Nor do they help each other out like, Let me get someone for you. Ordered a $400 catering tray over the holidays and the guy tells me I can't pick up before 10am when I have before. The work around is that they make it the night before but apparently he didn't know that. The only department that has good service is Meat and Chinese Hot food. The butchers are very kind and helpful and I usually don't wait long at either to be acknowledged. Prices here are minimum 20% higher so I expect better service or how about reasonable service? they don't even hit the minimum. This location is the busiest of all Raleys/Bel Air so its even a worse nightmare to go there but alas I do because it is conveniently close to home. I keep hoping there would be something better to open up nearby to make them step up their game because nothing else seems to. read more

This Bel Air continues to be the best grocery shopping experience near me. There's always space in the parking lot and the store is welcoming and well stocked. I've been able to easily navigate the sections to find what I need and they have a good variety of fresh produce, different brands and flavors of products, and some harder to find items. The checkout typically has a line, but with the self checkout and a couple regular check out lines available I haven't had to wait more than five minutes in line. The plaza also has some great options in it so if you're looking for coffee or lunch before or after you shop you'll have some good choices nearby. read more

Bel Air has always been my favorite grocery store. Although prices may be higher you can find better quality and decent sale items. read more

Bel Air - Thursday Special $8 Two Item plate - Grocery Near Me - Sacramento, California

This grocery store compared to the Safeway, personally I think the grocery store looks way more organized, clean and fresher produce. I usually go to Safeway bc it's closer, but recently been going to bel air and realized would much rather come here. I came to get a birthday cake. They didn't have a bunch of options, but they had some. I didn't want a bigger cake, and was looking for something smaller for our family and they had two options; vanilla and chocolate. I got the vanilla and asked if they can write on the cake and the lady said yes. She was super helpful. Also another time I was there I was asking questions about custom cakes and that lady was also super helpful and kind. This store is definitely way better than the ones around. read more

Service at grocery stores are shit these days. Cashiers can't even say hello and in fact don't even say anything at all or make eye contact during the check out process. Is friendliness not a thing anymore?! I'm speaking about all cashiers but especially #721996 girl doesn't even make eye contact! And why are we still getting g charged for bags when plastic is no longer available? Wasn't the charge to deter plastic users? Now we have no option but paper and still getting charged. #comifornia read more

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Worse than ever. If you need anything important, dont shop here. They are out of everything CONSTANTLY. Was once a great neighborhood store, but Raley's sure has screwed it up. read more

Kelly was rude. Had two people on self check out and one guy on register who was backed up to the frozen isle. When mentioned she rudely said she didn't have anyone and when I mentioned they had 4 people on self check out they immediately dispersed and she rolled her eyes. Very judgmental and poor work delegation. Do better Kelly. Smile too. read more

I've never heard of this place because I'm an LA girlie but I stopped by when I was in SAC for work. It thought it was super cute how they have free fruit for the kids. Also it seemed very clean and the employees I encountered were helpful. Prices were good and I found what I needed. read more

Bel Air - Grocery Near Me - Sacramento, California

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Stopped in to use restroom, grab water and a snack. Consistency in store layout, found snacks and water and these cute stuffies for my grands. Very clean bathrooms. Very slow check out/service and they weren't very busy. read more

Bel Air - Slowwwww service, clean bathroom - Grocery Near Me - Sacramento, California

Cleanliness, well arranged supermarket, service always on point when come here. This Natomas location checks all for us

No bags in the produce area. Poor selection in produce and when you get it home bruises show up in 1-2 days. Shopping carts are not put back up front. No staffing at checkout lines. Management clearly doesn't care. Go somewhere else. read more

What's the point of having 8 check stands if you refuse to open them when you're busy? All those store employees putting together online orders for people who can't be bothered to do their own shopping, but for those of us who actually go TO THE STORE har to wait for the one checker that you decided to hire? Get your house in order and treat your customers better or we won't be your customers anymore read more

Finally our saga is completed in my favor,Bel Air took care of the issue,it took around six months,but at the end I appreciate the effort,thank you ! read more

Customer Service always a ten at the Natomas Bel-Air. As an event planner, I typically purchase balloons once a week. Today, is Valentine's Day 2/14/2024 one of the busiest days of the year for gifts. However, the team was still able to give the best service ever. Manger Xristina and her teammates Lulu & Kelsey Made Magic with my last minute order at 7:00pm on Valentine Day for my Nieces 21st birthday celebration! No food on this trip. Ambiance was beautifully decorated with Valentine Decor. Flowers and Balloons. Thank you, read more

Bel Air - Helium Balloons - Grocery Near Me - Sacramento, California

I truly don't understand how this store is open. They let people bring their animals in the store and PUT THEM IN THE CART and take them through the all the food service areas it's disgusting. read more

This location is always super clean and friendly. I've only ever had great experiences here. Their produce is always stocked up with fresh options. I specially love how you can get helium balloons here super quickly and it's affordable! read more

They almost never have the products that they promote as being on sale. Today they didn't have any corn at any price. Also today, I bought a sumo orange which cost over three dollars. It wasn't just spoiled on the inside, it was totally black. It'll be a long time before I shop at this supermarket again. read more

A family friend went to this location after coming from a medical appointment and was profiled and had had the police called on him. This person is blind, walks with a cane, limited mobility, and requires assistance with daily living activities. He was followed around the store, told he was taking so long so he wasn't shopping, ask him to leave and called the police. WHAT A SHAME BEL AIR!! DO BETTER FOR ELDERLY DISABLED CUSTOMERS. read more

I shop my local grocery stores on a regular basis. I try and shop frequently so that I have the freshest of ingredients. I've come to love this Bel Air location. It reminds me of a high end farmers market/gourmet market. The produce section offers both organic and " regular" varieties of fruits, veggies, and often the more unique items, like Buddha's hand, passion fruit, etc The layout is easy to navigate, products are easy to locate, and shelves are kept stocked. I love the ease of the aisles, and the friendly staff, something that I don't always find at some of the other locations. I tend to shop this location because they stock a larger variety of ethnic foods, which makes cooking new and different dishes so much easier and fun. They carry a nice selection of fresh meats and poultry, and I've found some tasty Turkey bacon here. Parking is plentiful and easy. As far as supermarkets go, this is definitely one of the nicer ones in the North Natomas area. read more

Came to this place because it's closer BelAir produce gone down. Used to be so clean and everything is fresh. But now look at this I grabbed it and saw this wasn't happy! I grabbed the bigger Roma tomatoes instead. Not only the people are not friendly here but some of the items are just not so good as it used to be. My experience here from past and current ones are the same. Hasn't change at all. They need improvement. Improve the customer service. Especially Bakery Department. Always with the attitude. The people that been there longer are the most grateful ones. Produce employees are okay. Just the products are somewhat not okay. Cashiers some are good and some are bad! Meat and Deli department is always been good! But BAKERY's employee's are rude people. read more

Bel Air - Bad cherry tomatoes - Grocery Near Me - Sacramento, California

I've been coming to this store for 10 years, and for the last few years, anytime I come, no matter what time of day, the checkout lines are so long they go down the grocery aisles. They have one person checking customers out and no one to help with the bags. With the long lines, they never have more than two checkouts open, even during the 5 o'clock rush. I don't know if it's a lack of employees or what, but I'm tired of turning what should be a 20-minute grocery experience into 40 40-minute one because they don't have enough people checking out or bagging. I'd rather drive farther to another store than sit in line. For the prices we pay, they should be able to add more employees, have plenty of carts waiting for customers to use and baggers asking to help take your bags to the car. read more

This review is Raley's/Bel Air Corporate, but this is the store I frequent. I shop there MWF. Monday for $5 Mondays, Wednesday for the new Ad, and Friday for the Weekend. 1st they changed the rules for pump rewards. Even though I shop there 3 days a week, I don't get rewarded at the pump because I don't spend $100 per trip. I could spend $200 a week over my 3 days, but because it's not $100 in a day, no pump rewards. 2nd, and most infuriating, they launched a new UI/App. They screwed this thing up so bad, for weeks it wouldn't even load. Now that it kinda works, all they did was make hard, what was once easy. I will never understand changes for the sake of changes. What used to take me 3 clicks now is double if not triple. I like the people at this store, but the decisions from Corporate make me think they don't want my business. read more

I love how new, modern and upgraded this grocery store feels like when you walk in. The high ceilings really makes this space inviting. You're probably reading this and saying to yourself, "is she really eating a grocery store?" So to answer your wondering question, yes I think it's important to know where your shopping especially when it comes to the surrounding area. I don't shop and spend my hard earned money just anywhere. The aisles and shelves here at Bel Air seem to always be organized, stocked and clean. Also, it's nice to not have homeless people roaming the parking lot or in front of the front door entrance nope you won't find that here (compared to where I used to shop like Midtown or West Sac). I also appreciate how they offer foods from all different races, cultures and backgrounds. Catch me walking the aisles at this grocery store for my essential needs. Check this one out! read more

Bel Air - Grocery Near Me - Sacramento, California

This has been our neighborhood grocery since we moved to Natomas 7 years ago. It used to be a really nice store, but is now showing definite signs of age without much care being put into keeping things nice. The shopping carts are fewer in number and getting very wonky. The display showing how many checkout lanes are open and how many are needed stopped working. Coincidentally the checkout lines are now much longer, and there are rarely enough checkers. And as I stand in a checkout line, there are four lanes open and roughly 50 customers waiting on a Sunday afternoon, which is a predictable busy time. The floor needs to be cleaned. It's just a really sad deterioration. read more

Clean store with plenty of variety of items pretty good produce though they could have more organic produce read more

Bel Air - The view while waiting in line - Grocery Near Me - Sacramento, California

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Aisle one gas station. I told the register lady the tire air machine didn't work. I paid $2 but didn't care about the money. But people are paying and not getting what they paid for. She then said, air is free in California so it is your fault for paying for it. I then said I'm just trying to let you know the machine does not work. Again she said look stupid air is free. I asked for her name and Manager number but she refused to give it to me. No person should be belittled like that. The Belair Manager said they have nothing to do with them. read more

For their high prices, their store should be cleaner. Every time I shop at this Belair the entrance to the store is littered with used bacterial wipes and paper and empty drink containers, etc. And the only garbage can is usually overfilled and disgusting. My goodness, the store should have more respect for its customers. read more

Not only is this store overpriced but there are never more than 2 lines open and people back up 7 carts deep. Open more lanes!

I absolutely love the layout of the store especially the produce and deli area. It's wide open and it has signs for where the locally grown produce is. Bel Air is on the pricier side but it's easy to get in and out of the store which is sometimes worth the extra price. They have a great section of to go hot foods that are pretty tasty. It goes way way way beyond the old Hot Wok days. read more

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I really like this store itself especially produce always looks nice and fresh but not the people who work there. Most of them will ignore you or straight rude. I would like to add, African American lady at self checkout should be nicer or maybe get trained on customer skills. She was watching us like we are stealing because of age I suppose?? We work hard to afford things in this life and it's quite disrespectful to look at and to be treated like she treated us today (10/25 around 1.45 pm). Our family spends hundreds weekly at this specific location. What a shame read more

I have been coming to this location for about a year now since moving to the area. I haven't ever been particularly impressed with any of the staff. Most of the checkers aren't very friendly, don't usually say hello, and oftentimes stand around gossiping between checking out customers. Most of them are younger people who don't say hello, and openly talk about others when customers are standing right there. I have often opted to do self-checkout to avoid the overall laziness and bad attitudes. Today was VERY different. KELSEY (not sure on spelling) but she has darker brunette hair, was very kind and attentive. She said hello, asked what bag type I would like, was efficient, and helpful. She smiled and was very pleasant. I haven't often wanted to write a positive review of this location but Kelsey changed my mind. I also did not catch the name of the older woman wearing a beanie and a mask who was scanning my items, but she was very kind and deserves recognition as well. read more

I came into the store today and was by the meat department and was greeted by Mitali; the new manager according to her name tag. She greeted me with a smile and asked if I had any questions or if I was looking for anything in particular. She was extremely knowledgeable and patient with my questions. I've shopped here on and off over the years and I really noticed how fresh the counter was and all the options! She's doing a great job from a customers standpoint. My family and I will definitely be back, and I will be telling my neighbors and friends to go see her for their meats! It's also great to see a woman of color in a lead role in a Meat department, it's rare to see these days! read more

Bought apple pie the crust when cut separated from bottom crust when cut; they didn't seal the two crusts. Tossed it out, $6 what a waste!!!!! read more

I have shopped at Raleys & Belair for over 30 years. I'm officially firing Belair the customer service at the Arena Boulevard. Location is so piss poor I give negative stars if I could, this issue has been ongoing, and I called corporate twice to complain. Both times I never got a phone call back. I also attempted to discuss the poor customer service, the rotten, produce, outdated meat etc, and his response was that he told me to wait there, and then he never returned, this, after I specifically was emphatic that I wanted to speak with him. I've also complained to the produce clerk about the rotten produce, another ongoing problem. The response I got was "what do you want me to do about it?". Recently, I was trying to find a specific type of meat in the meat case, and there was none. The response I got from the butcher was "go look in the meat case", after I explained that there was none and asked if there was any in the back, in the vacuum, sealed containers that they arrive in and larger portions I was told that he couldn't give me that, this is an item I have purchased for years in the vacuum seal packs from the butcher at Belair. It is unfortunate for me that the store is the immediate convenience based on where I live in Westlake, I have spent on average well over $1500 a month at the store. I'm confident that my business will be welcomed at Whole Foods or Safeway or sprouts or Trader Joe's because Belair can kiss my ass. read more

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Don't get me wrong... Bel air is FAR better than Safeway and equally as good as Raley's. I think the quality of food is better such as the produce, bakery, and even hot food section that includes Asian food such as chow mein, rice, etc. Also, the employees not only look better, but perform better especially at customer service. Employees at Bel Air are nicer and look like they actually want to work!! Bel air has a very clean and modern facility and it makes you want to shop for groceries. They have a great deli department with fresh meats and cheeses. They also have a gourmet hot sandwich department where they have a wide variety of sandwich selections. The bakery always has fresh good especially doughnuts, bagels, etc. They have a Petes coffee inside where u can grab a coffee. Also, they have a good floral department, pharmacy, and bakery... Which was soooooooo disappointing... I ordered a cake for my 18 year old cousin and it was a disaster... The cake was lopsided and looked like it was rushed... Very ugly and I couldn't give it to my cousin! I had to drive back and have them redo it... The next day I looked at it more carefully and it was better.... Also, the baker didn't know the difference between white and yellow cake! I told her my cousin wanted yellow cake but she said white is the same as yellow... Ah man!! Kidding me? BUT my favorite part of the Bel Air is the additional gas station and car wash!! It's handy to get gas in the same shopping center as bel air and if u spend a certain amount at bel air, you get a gas discount.... read more

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