idk who the Chinese lookin dude is but if he wasn't sure what I said he could've asked do I mean $15 or $50 for a gift card, wasted $45 they wouldn't let me get back. I only ever like going when the younger woman with the short hair is at the register, she makes good conversation and is friendly. Knows how to do her job and very helpful read more

This pharmacy is the WORST!!! Not only will you sit on hold for an hour and a half with only 2 callers ahead of you, you'll sit in line for at least 30 mins, if they're even ready. Scripts are called in and they take several days to fill them! If there is an issue with insurance or prior approval, they do nothing, dont notify you or reach out to your providers. Staff is rude and could care less about customer service! ​ read more

Horrible pharmacy , I can't wait to change . They never have my perceptions, they don't communicate when there is insurance issues, I have waited 6+ days after my refill was do to get it and they never can give you a straight answer. Avoid this pharmacy if possible Unfortunately I had to give them 1 star because they deserve negative 10 read more

the Walgreens located at 8591 SE165th Mulberry Ln. The Villages is the most incompetent Walgreens that I ever experienced. I have had the opportunity to deal with Walgreens in at least two other states California and Texas and they've always been good competent quick and courteous. The one located in The Villages on Mulberry Lane has given me nothing but trouble they promise things and do not come through. they promise Prescriptions to be ready and when I arrive, they're not ready. suggest it's a management problem. read more

I'm trying to check out, and I'm asking questions that aren't being answered but the employees are steadily conversing with each other. Just interrupting during my questions. So I know they can hear, and talk since they hear each other.01/17/25 @7:40am read more

Horrible pharmacist, horrible pharmacy staff. Ongoing issues with this store. Discharged from hospital, they failed to order pain meds for 8 days, I laid in bed in horrific pain. Doctor then changed the med ordered hoping to get it filled for me and they filled it within a day or two. On a second earlier occasion, waited weeks for thyroid meds only to be told they are out of stock and don't know when they will get them, went to a different pharmacy and got them filled the same day. Just yesterday, went to fill muscle spasm medication 9 days early, doctor ordered "early refill due to international trip" and it was written on the RX that way when my doctor transmitted to the pharmacy. Pharmacy refused to fill, insisted on me taking in my formal itinerary to "prove" dates I would be gone. Then they refused to fill on Tuesday, saying come back the morning we are leaving on a cruise (Sunday). Pharmacist has a god complex and this pharmacy department should be closed. A patient is going to get sick or really hurt by this pharmacy making medical decisions that are not theirs to make. Just go 200 yards away to the Publix pharmacy and save yourself a lot of hassle, heartache, and embarrassment. No one should have to beg for their physician ordered medication. THREE times in three months. Three different meds! We just moved to this part of The Villages and figured we would just transfer our meds to the closest Walgreens ... BIG mistake. Go somewhere else. read more

It's the worst pharmacy ever. I am afraid they are using customers' legit Ozempic prescriptions to use it in unlegitim ways. If you don't pick up your Ozempic for up to two days, it is given to other people. But the problem is that your refills disappear from the system?? WTF??? Besides, you'll have to wait one or two more weeks for the new insurance approval. I am in Ozempic. For a schedule conflict, I cannot pick it up as soon as they call me. So, on two occasions, I went there two days later. However, they gave my medicine to somebody else. Besides, the lady with the Indian accent is unprofessional and mean. She hung me off after mocking me. No mention that I had to wait on the phone for 50 minutes. She told me, "I don't have your medicine because here, first come, first served. You'll have to wait because the lab is on backorder." So I asked how long. She said, "I don't know. I'll have to reorder it," and hung it out without saying anything else. I am sick and tired of people/pharmacies like this that don't care about customers but play around with our health. read more

Pharmacy is very slow. My doctor sent an e-prescription on a Friday and by Monday afternoon it still wasn't filled. Waited over an hour to fill it at a cost 7 times more than at Publix. The only reason I paid it was because no other pharmacy had what I needed. read more

Have been stopping in almost daily disincentive moving to area. Today was first day had an unpleasant experience due to the cashier Anita. Maybe a having a bad day but lady is rude and has horrible customer service. Not the typical service form every other staff member I have dealt with and pharmacy staff is awesome! read more

This is in review of the employees who are so beyond rude to their customers. The doo-wop photo guy who has no patience to even try to explain how to work the machines needs to find a job he doesn't hate as much. And the guy checking people out being rude to every woman that was in line needs to find a new career as well. I was in the store on 12/23 at 1:45 PM so you can see who was working those shifts. read more

Have the Walgreens app and clip coupons to use. Problem is that every time I check out there's no discount deducted from entering my phone number on my purchase. Have to tell the clerk that I clipped a manufacturers coupon. Then I get the discount but it causes a delay in the check out process. This happens every single time so keep and eye on your purchases so you make sure your getting your discounts. read more

Waited 20 minutes on hold for pharmacy and gave up. I prefer the service at Walmart pharmacy.

Pharmacy is really slow, inside and out. Waited 20 minutes outside and woman infringe if me was waiting inside a long time and came back outside. Walgreens can do better especially in an area they know they will be inundated by many elders. Ok, now I get up to the window and they are out of the medication hydrocodone, they don't expect delivery for a week. I would think they would account for medication that is filled every month but oh NO! I was told I could wait a week or try another pharmacy and they were to busy to call the other pharmacies in the area. I seriously doubt my MD would want me to go into withdrawal but the pharmacy didn't take that into Acct. I drove around and finally found a pharmacy that my insurance takes. As this Med is strictly controlled I can't drop off script until the day it's to be filled. There really needs to be an effective method of delivery so a person legitimately taking this med isn't prohibited from their doctors order to receive a medication. Knee jerk reactions of the state of pain med prescriptions is not sound treatment. These meds have been around for a hundreds of years and they at least don't cause the serious long term side effects that most pharmaceuticals do. Stop punishing responsible individuals from getting appropriate care. read more

I like the front of the house of employees and service but some pharmacy staff are rude at best and lacking that little bit of effort that would Make a world of difference. It's sad because it's so close but I am pulling my scripts and taking elsewhere. Every time a script should be ready (text alert, doctor called in a day before, etc) it's never ever ready. I have never experienced this lack of service anywhere at a pharmacy. It's like some of them really don't care and it shows. Walgreens used to be for years my favorite store and pharmacy. read more

I know they are crowded in tourist season, but that is no excuse for promising something, having me wait 45 minutes even though I arrived at the time promised, having me ask after 20 and be told its not ready - then telling t hem I am in the store waiting - then checking at the counter after a total 45 minute wait and finding it ready. If you can go somewhere else, go elsewhere. Unfortunately, ACA plan people can only go to Walgreens and the nearest not affected by tourist season would be a 40 minute round trip. Still, they must be honest with customers about when things will be ready, and must certainly know if a customer is waiting or not, rather than just putting the medicine down and not telling the customer, who is sitting right there, that it is ready. Strong needs for better organization. read more

Would leave a negative star if I could. Pharmacy is run by idiots. My Dr. called in a prescription to be filled. Hours later I called to check the status. They replied Oh sorry your insurance won't cover it. If you want it it's $380. I asked if anyone was going to call me and let me know or just wait until I tried and picked it up. Her reply was no. Seriously all I asking for is a little customer service. read more

I've had nothing but problems with another Walgreens so I moved my prescriptions to this location. I don't know which is worse! The girl who answers the phone in the pharmacy is rude and not very helpful. I really feel they need to train them better on customer service. I would rather get my prescriptions at McDonalds, that's how bad the service is! read more