Made flu shot appointments for my children. Thought it would be easier than the 30 minute ride…read moreacross town. I was wrong. We would have been to the doctor and back in the time we waited. CVS please note, children don't Like getting shots. Making them wait a long, long, long time doesn't help make things any better. Goto CVS if you like waiting an hour to get a flu shot, enjoy rude staff that talks to each other and complains instead of helping customers, and don't forget the overpriced medicine and candy marked up on average 40 to 50% over target and Meijer.

Terrible serivice. First time at this location, I have lived in Southfield a while and can't wait…read moreto get out because I have been constantly treated poorly. Today I was mistreated by a worker named phoebe. I came to pick up an order I placed 45 mins prior and stood in line. The pharmacist notified me he was filling mine right then. I listened to phoebe tell the woman sitting in the chair next to me that hers would be expedited meaning they haven't worked on them yet. I got a text that my prescriptions were ready 30 seconds later as I was sitting and began to stand back in line. I waited for the woman in front of me to finish. The worker behind the register with bright orange hair Phoebe saw me behind her and proceeded to lock eyes with the woman behind me who spoke up saying she had got a text saying her order was ready. Because I did not say it out loud and instead stood in line she made a fuss turned to the pharmacist and said this lady thinks I can fill hers at the same time, and gave me a disgusting look. She then huffed and puffed and continued to give me attitude. Then blurted that the reason the other woman wasn't standing is because she couldn't walk. I was waiting in that line for 10 mins after the first time so mine was patiently waiting and did not blurt out loud that my order was finished. She broke my heart and it sank. She did that purposefully to make me feel poorly. I told her she did not have to make me feel bad about the situation and she continued to press with attitude that it was not her intention and apologized to the person behind me like I wasn't even human. Disgusting behavior. As I walked out I told her she did definitely intend to make me feel poorly. I will never step foot in a store in this area again. Don't come here, it is not worth your time. I have always came to CVS but clearly I can't come in Southfield. 2 minutes before she told an elderly man that he needed to speak up about his purchases before he rang him up and scoffed when he said he was sorry. She is very rude and should not be serving customers. I would not hire her.

called for weeks, never answers phone, can't use online service to fill meds, everything is…read moresubstandard, i just don't understand whose running this company

What a waste. Would stay far away...unless you want your prescription sent out by regular **snail…read moremail** 2 full weeks later. Will you still need it then? Communication is not their thing. Doctor's offices must be getting kickbacks for using this company.

I stopped into the Walgreens on Northwestern Highway in Southfield the other day to grab a few…read moresnacks to take back to the office. I was able to find what I needed without any trouble, but the overall experience was a bit odd. You can definitely tell this store has seen better days--the ambiance feels dated and a little worn. After grabbing my items, I walked up to the front to check out, but there was nobody at the register. I stood there for a bit calling out "hello" to see if anyone was around, and there was no response. Just as I was about to give up and walk out, I heard a woman say something down the aisle along the lines of "Okay, there's someone up front," and then a cashier hurried over to ring me up. The checkout itself was fine once someone arrived, but it was strange that no one was keeping an eye on the register or noticing a customer waiting. Overall, it wasn't a terrible experience, but it definitely felt disorganized and somewhat uncomfortable. With a little more attentiveness up front, this location could be a lot better.

Went to the pharmacy just before they opened back up from lunch. Two of the employees who work the…read morepharmacy counter reeked of marijuana. Time to find a new place to have my prescriptions filled.

This CVS is still a one star review because zero is not an option…read more It's so close to my house and convenient. I pass it almost every day going to work or taking the kids to school. But the customer service at this place is just beyond terrible. Omar at the pharmacy's terrible behavior and service convinced me to take my prescription business elsewhere, but I decided to give it another shot because it's so close for grabbing a gallon of milk or something I need quick. After today I will be giving it another try. Went in this morning and was the only guy in the place. When I goto check out, there is a woman in a cvs shirt at the checkout, talking to the worker about her personal life. And some nonsense with her boyfriend. To avoid that unprofessional nonsense, I used the self check out. As usual, self check out is not programmed to match the sales in signs that they have in the store, so stuff is not reading that correctly. I hit the button for help. I get no response even though the people are less than 10 feet away from me. I tried couple things to get the machine to ring stuff up correctly and it doesn't work. At this point I just give up because I'm not overpaying for merchandise. Finally as I'm walking out the door the guy asks if I need assistance. I tell him go back to your social hour, I'll spend my money elsewhere. This place is going downhill and if location is the only thing keeping this store open. Service is trash. Spend you money elsewhere.

I don't know where the majority of the people here go to, but the people workers and pharmacists…read moreare very helpful. If I have a difficulty of any sort I can get assistance in anything, and everything that I'm looking for. Since it's a big chain I found that I could get assistance very easily. In addition to that, the CVS hundreds of miles away from the place that I use on a regular basis was able to contact the one near my home and give me assistance. So, if you're out there looking for a place to go to for a drugstore, don't let the reviews from on here push you away. There are some people who have done good business with CVS.

I ran out of contact lens fluid again and here's CVS to the rescue. It was easy to get in, easy to…read morefind my clearly marked item, pay for it, and get out again. Easy. Simple. Quick.

My friend and I needed to run in here really quick to get some items and didn't want to deal with…read morethe chaos of Kroger on a Sunday morning. I was easily able to get in and out of this place and find everything I needed. This location was logically organized and had a great selection of items!

I don't get my prescriptions filled at this pharmacy.. but I've heard really good things about them…read moreI had a question about something I was taking and they were very helpful and gave me the info I would recommend this pharmacy

ZMC Pharmacy is every girls friend. It is a Target and pharmacy in one. Great customer service and…read moreselection of cards, gifts, candles...pretty much anything you can get yourself into while your prescription is waiting to be filled. Although, a bit pricy for the gifts and prescriptions, if you do not have insurance, I would still recommend going into the pharmacy if you are looking for a card or present.

So I was referred to this place via my caseworker at local agency…read more I called and spoke with some lady, no name given, and told her about the referral and got no response, so I asked if she understood what I meant and she coldly told me "we're not allowed to talk about what organizations they work with". I thought it was a little weird but approved them moving my prescriptions from another pharmacy. Weeks went by with no courtesy call to let me know if everything was moved over and ok. So I called asking about getting an important prescription refilled and was told that I couldn't because my insurance was canceled. I explained that I get this one covered by a state program and that it's supposed to be free. I felt like I was talking to a wall. I told her that I just wasn't feeling comfortable with the way things were going and asked to have everything sent back to the original pharmacy. She said that she couldn't do it and I needed to have them contact her. Called the original one immediately and explained the situation and was relieved that they would get everything back and that I could get my refill as soon as possible. I'm really disappointed that this didn't work out especially because of the glowing review and referral my caseworker gave.

They don't always have what I need in stock, and their hours are more limited than the big chain…read morepharmacies, but they actually call me and communicate some person to person, and they are always friendly and accommodating. To me, that makes it worth patronizing this smaller pharmacy. I sometimes ask them many questions on the phone, and they don't bat an eye--they just answer all of my questions and call me back if they have to hunt an answer down. I'm glad they're there.

This pharmacy goes out of the way to ensure their customers have there prescriptions ready and on…read moretime. No games, no high prices, just quality service! I recommend them to anyone looking for a pharmacy.

Knowledgable pharmacists and always friendly. I'm getting my parents also switched over the other…read moreplace, lol. It's nice to have a smaller place to support.

I was reminded today why I no longer use large pharmacies to fill my prescription. My doctor sent a…read moreprescription to this location. I was told they had no prescription yet and to come back in a hour. After waiting 4 hours I called my doctor and asked them to send it to our small local pharmacy that I've been using for years. Guess what, the small pharmacy called me with in 5 minutes of receiving the prescription to let me know it will be ready in 15 minutes and a reminder that they close early today due to the holiday. This is what customer service is about. Not giving sick people the run around about their prescriptions. Do better!!!!

I made a covid appointment and when I arrived they said there were no vaccines available. They said…read moreto try the other CVS in town and when I went there they wouldn't serve me because they said I had no appointment. I then tried to book on my phone and the cvs app wouldn't let me make an appointment for the same day. Awful waste of time.

I went to fill a prescription that I have been filling there for the last 15 weeks and Maria. The…read morepharmacist was very rude and stated that they weren't gonna fill it without a prior insurance authorization. I told her that I would bypass my insurance and pay cash like I have been doing for the last 15 weeks and she stated that it was a violation of CVS policy to allow me to pay cash and bypass insurance. I explained that it was my legal right to pay cash for my medication and not my insurance and she stated that CVS policy supersedes Federal law. I recorded the conversation. I have called CVS customer service and the executive pharmacist. Steven returned my call and said they were going to escalate it. I will be without medication starting tomorrow. I will no longer use this Pharmacy. I will find a mom and Pop local pharmacy and start using them for my medication. When a pharmacist tells you that policy supersedes law, there is a legal issue. According to the law, I can pay cash for my prescriptions.

They filled the wrong prescription i picked it up at the drive thru window and didn't realize…read moreuntil i got home that it was the wrong prescrition (one that had been cancelled by my doctor). When i finally got through on the phone to a real person, she was rude and kept repeating that i could not return it. She claimed shw was the manager - which I doubt. I'm out $209 which they won't refund