I always used this Walgreens because it was the closest to me but I always hated going there, the staff is rude and not helpful so I try to avoid it at all costs. My uncle came home last week and said he was helped by someone new, Kiana, and that this was the first visit in a while that was actually pleasant. She was quick, attentive and nice. Keep up the good work!! read more

On December 11 at 5 o'clock I call to see if my medication was ready. the pharmacist she (Amiah) she have a very horrible unprofessional attitude like always is not the first time. every time for some reason it seems like she likes to fight with customers. Racing her voice mine not letting me finish my sentences , even if they made a mistake with my medicine taking more than three weeks, that mine insurance already pay, and Neglecting to give me my medicine, I don't know how such a big corporation like Walgreens allow this unprofessional people keep working, if you see the reviews, everybody is giving a one start because they say they cannot give a zero but everybody's complaining corporate office. Need to do something about it, especially with this woman at night shift . She doesn't care about it. It looks like she doesn't want to be working there. I do Not recommend Walgreens pharmacy at all. Honestly, you can be dying d waiting for your medicine so much trouble when it could be so easy lack on Management. Someone needs to put a stop on this lady please .Always they make you wait for long 2 o 3 hours period time.out of stock of medication. Very rude customers service. Instead I go to highland community pharmacy In 5 minutes medication is ready Very good customer services. no waiting time. And is only across the street from Walgreens. No recommend Walgreens 1634 E Highland (Del Rosa and Highland )worst services pharmacy. check all the reviews and everybody's complaining for the same thing awful service in rude. please somebody in the main corporative office in charge, take action pay attention. You're losing customers and money. read more

They take FOREVER. I've been here for an HOUR to just pick up my pills! SMH!! Never coming here again. read more

Walgreens - Drive thru - Cosmetics & Beauty Supply Near Me - San Bernardino, California

These bitches in the pharmacy are literally useless can't even grab pills and put them in a bag

Nightmare Drive thru pharmacy. Waited over 2 hours for my medication worst location would not return!!!! Extremely rude and unprofessional

There is always a problem with how the prescriptions are written. I talked to the pharmacist he was extremely rood and had bad customer service. He told me i should work on getting the prescription fixed. i am the patient and not the pharmacy they should assist the patient if clarification is needed on the prescription instead i got a cold response and no compassion. This is the worse Walgreens i have ever been to my life . and to make matters worse they are never staffed properly and there is always a long wait.if you are seeking a good pharmacy with compassionate care do not use this Walgreens location. read more

Says they ship FedEx but they use a 3rd party and also can't ship anything with a lithium battery. Store is disorganized and messy, parking lot is a nightmare. Go literally anywhere else than here. read more

Everything! They told me my prescription would be ready in one hour. I went in an hour and a half and they told me it was out of stock and they would order it and call me when it was ready. After not hearing anything for two days I called back and they told me again . It would be ready in 90 minutes. I went back two hours later and they told me it was out of stock. They have to order it again. They would call me when it was ready after not hearing from them for two days. I called again and they said it would be ready in 30 minutes. I went back within one hour And they told me they were out of stock. They would have to order it again and guess what??!? read more

This location is the worst of them all they are ALWAYS understaffed they take forever and everyone is soo rude read more

Walgreens - I've been in this line for 2 hours and if I go inside, it's worse! - Cosmetics & Beauty Supply Near Me - San Bernardino, California

If I could put a zero I would!! This pharmacy is ridiculous. Very rude hung up on me and was very rude with her tone and everything

I have a horrible experience when I call 3:00am in the morning the girl working the graveyard the only one they're working . who answered the phone was really rude telling me that she doesn't know when my medicine is going to be ready making more complicated, I do Not recommend at all this Pharmacy I don't know about the store because I never do my shopping there, if you'll be willing to spend 3 hours waiting for your pain medication, I recommend you go to another pharmacy.about the service I will give a cero start but I can't,Yelp doesn't allow me. Good luck read more

Slow and very, very, very long pharmacy drive-thru line. This was my first time and last!

When my daughter came down with a fever late at night, I urgently searched for a 24-hour pharmacy. The Walgreens location I went to was the only one listed as open within 20 miles. Upon arriving around 2 a.m., I was immediately concerned by several individuals loitering around the entrance and homeless individuals sleeping nearby. For a parent with a sick child in the car, it didn't feel like a safe environment. To make matters worse, the doors were locked and a handwritten sign was posted stating, "Gone for lunch until 4 a.m." A two-hour lunch break during a critical overnight window? Completely unacceptable for a location advertised as 24/7. Desperate, I drove another 30 minutes to a different Walgreens location, only to find that it too was closed. The open pharmacy department told me management had "called out," so the store was closed altogether. This was an incredibly frustrating and stressful experience during a time of need. Walgreens, if you advertise as 24-hour service, you need to deliver on that promise. Parents and families rely on you in emergencies. Please do better. read more

I personally would rather wait till normal business hours and possibly die without my medication than go pick up a prescription at this 24 hr pharmacy. Will never be back, hire more staff read more

Disrespectfully understaffed. 1 pharmacist for the in store line, drive thru and phone? 2 hour+ wait times are common. These complaints are ongoing, so corporate apparently doesn't care. Big executives are enjoying their stay bonuses so they have no incentive to fix this sinking ship. read more

Use to like coming to shop here, always have a hard time finding help or Products. The newer employees there, will they don't have work ethics or customer service and the cashier just add a cost of a bag on to your bill with out asking you. And after they ring you up , you don't want to return just to get your 10 cents taking off. But that happens to me quite often when I go in there this morning and I decided to start going somewhere else most the time $.10 is $.10 when you don't have an income they don't have the courtesy to ask you would you like a bag it's gonna cost you let me get very irritating me, and watching your pennies read more

Went to the drive thru to pick up my prescriptions and the two girls working the drive thru were complete and total u know what . I kept my cool because they are going to make me go back for the rest of my prescription and I don't want them messing with my stuff . They are too lazy to just go grab a bottle of an over the counter prescription that they should have had ready but they didn't. I was nice the entire time and they both were miserable . I know this is San Bernardino but geez you don't have to be so incompetent ladies . There was a guy who called me to let me know the prescription was ready before I went , he was nice . The two girls are trash. read more

One person working at the pharmacy?! Really? Been waiting for 2 hours and the line hasn't even moved. Coming from the emergency room too so really a terrible experience. read more

I've been coming to this store for years . Sad to be on here writing this but please re train lawshanda Parks she's rude and will argue back and unhappy to help with something so simple like getting me a pack of razors. She's an assistant manager who knows nothing about customer service or how to treat people right. read more

I have had nothing but trouble with this pharmacy. Truly, I've never even experienced such a low level of service from any pharmacy in my over fifty years of life. There is always at least a several-hour wait for refills. All my prescriptions were transferred here (without my knowledge or permission) when Rite Aid closed, and I'm still trying to get them moved elsewhere. I went to pick one up (after waiting eight hours for it to be ready) and sat in the drive through for 85 minutes - behind FIVE CARS. There had been six, but one person gave up and left. Today, I went to pick up my RX that I ordered yesterday. It was finally ready, supposedly. I arrived just after 10, and they had (without notice) decided to change their hours and were closed. No longer 24 hours, but at 8pm they'd told me it was ready. I cannot stand this pharmacy or the fact that they answer the phone and then put you on hold without saying a word repeatedly. You'll likely sit on hold without hearing from a live person for up to half an hour or longer. My on-hold-time record is two hours. I've only been dealing with them for a little over a month, and this is my experience so far. I'm glad I have found a MUCH BETTER pharmacy to take my business to. read more

1-800-925-4733 WALGREENS CILENT RELATIONS!!! The Pharmacy Tech Nayeli/Nelly was very rude and ignorant. We need to start reporting ignorant employees with licenses that should be revoked!!! They don't serve to be there, plus regardless you're getting paid whether you like it or don't like your career/job. Choose a different path if you're not happy with your career/job. She was inconsiderate of my pain which is why I choose the drive thru that she kept sending back to line up 3x (wait time 1 hour+) and said if you don't like it then come inside the store, which makes no sense when I clearly stated that I was in pain to even get off the vehicle. It's unfortunate that I was mistreated for just trying to get my medication when I was in pain, plus I was being polite! Walgreens needs to do better there's other pharmacies I'm considering like CVS, Walmart, etc. I hope upper management starts aligning with the Walgreens pharmacy mission statement "To be the leading partner in reimagining local healthcare and well-being for all." read more

Honestly you would probably rather die than send your prescriptions here. It's like they have something against you personally the way they give you such a difficult time trying to pick up prescriptions. Save time and energy, get your prescriptions sent literally anywhere else. read more

When you go in person, the pharmacy staff is rude. The computer frequently crashes. When you call on the phone, they put you on hold without ever asking if you will hold. I have been on hold for up to 45 minutes trying to straighten out an RX problem because their website is so bad. When they finally answer your call, the computer usually crashes and they are still rude. read more

If I could give 0 stars I WOULD! This place is horrible ESPECIALLY THE PHARMACY! Avoid at all cost! They took over 3 days to fill my prescription! People can be dying using this pharmacy. read more

Spent hours in surgery prescriptions were sent prior to surgery. Arrived will be ready in 20 Arrived again will be ready in 30 Arrived again 20 minutes Each time I arrived I was in line for about 40 minutes Called and a lady answered saying she's over 400 medications behind and I'm not the only person, than changed to she started at one followed by we've been short staffed for months. And that there is no filler onsite. Would highly suggest you take your prescriptions elsewhere if you need them in a timely manner. read more

Don't ever come here if you're children are sick all they do is lie about when prescriptions will be ready, don't do their job when you are down there, and don't care the slightest about their customers in the pharmacy. I will be telling my hospital to never recommend anyone to this pharmacy again. Was told at 6 am my 2 year old sons prescription would be ready in an hour been down there twice now as he has a fever of 104 it's now 2:30 pm and was just told they are just now processing it snd will be another 2 hours and when brought to their attention they just laughed and said oh i didnt know. Then we go back two hours later and they only give us part of the prescriptions, we call to find out why and she said they are sold out and no one told us and then hung up on us while we were still asking questions. So now back to the emergency room since this place can't do their job. I honestly don't know how this place is still open or how someone hasn't died waiting for their medications. read more

there's no way we should be waiting hours to pick up medication that is READY! I understand you guys are short staffed but this is ridiculous I've been trying to pick up medication for week now but I can't stay and wait 1 hour plus for it. Fix it please read more

I can believe how long I have been sitting in the drive thru to pick up meds that are Finally ready after waiting 48hrs.. 2 cars infront of me this whole time. Not one car has moved in 20 min. Promise not an exaggeration. read more

Lazy pharmacy! I just had surgery this morning. Doctor gives me order for norco. Cvs across the street ran out, so I was forced to go to this place. They give my husband a hard time and say 3 hours after they verify the prescription in hand with the doctors office. 2.5 hours later get the text ready for pickup. He goes back to get it and they won't take his copy of the insurance card. I'm the primary and they say nope, doesn't match, won't process and $34.99 cash if we want my pain pills. He pays, and I get an alert 2 hours after saying ready that its delayed due to insurance. A$$ backwards don't you think? I call to see what the issue is, and the incompetent clerk says since he paid they can't see my profile to tell me the issue. I've been in the pharmacy industry over 25 years. It takes no more than 15 minutes to enter and fill a prescription. They're understaffed that's why it takes so long. And no customer service, just pay if you want your meds. read more

Walgreens - Text alerts from Walgreens. Ready? Then delayed? No bother with a call to explain. - Cosmetics & Beauty Supply Near Me - San Bernardino, California

Open 24hr and it's got pretty much everything that your cvs, and rite aid have the bonus is it's open 24hrs. Pharmacy located inside also fed ex too. Friendly staff clean store. read more

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Just standing here for 20mins no help... Yayyyy Walgreens you are doing fantastic!!! So rude read more

Trieu & Leslie ( pharmacy) & Manager David they go out of there way to make your pick-up & in store shopping experience a great one . They are so helpful & quick on your not wasting your valuable time, Will keep going back for sure . Thanks Walgreens Del Rosa & Highland. Blessings read more

Came here around 2:30 am, to give enough time for their scheduled lunch break which should have ended at 2. Woman pharmacist came back from her lunch break, told me to give it about 10 minutes. Complained about being behind, then told me to wait for the drive thru first. I get it, understaffed. But be for real! Hire enough people to staff a lunch break and not leave someone alone. According to someone else waiting at the same time, she was on lunch for an hour and half!! Talk about being behind, that's on you at that point. read more

All the other reviews are not exaggerating. This place is the worst. I don't know how they haven't been sued. Trying to switch pharmacies but you can't even call cause they put you on hold for 30 minutes and then they hang up on you. Can't go in person and ask for help cause they're too busy so you're just standing around for minutes to hours. It's actually funny how bad this place is. If your life depends on your Rx be prepared to die due to this place's non existent customer service. read more

Trieu and Luis in the pharmacy are the best. needed something and they took care of us really well. 0 complaint about them. review solely for the pharmacy. read more

This Walgreens sucks!!! I went in to pick up a package dropped off two days earlier as they were closed the first time I tried to pick it up. Well the manager who helped me said he couldn't find the package and decided to blame the new hires they have...um no, you are a manager and you should be training the new hires the correct way to do things and not blame them! This guy was truly a POS as the package even had my name on it, and last 4 of tracking were correct and yet, he couldn't find it and he even said it wasn't there, yet about 10 mins later, he comes back and seems to have found it! If I could, I would leave negative 5 stars! Definitely not doing that again!! Fedex, as usual, top notch! read more

How to wait like three or four days just to get my medication and we're ready I will not recommend this place when I come again

Not happy at all with this Walgreens.. Went in Saturday to develop some photos and was told to pick up my order on Monday after their delivery of more photo paper. Went by after 6pm Monday and still not done. Was told to return Tuesday. Employee was very rude saying she "says things how it is". Yes we may be in a not so nice area but customer service should always be top notch to have customers return. Last couple of years I've seen it decline but when you have employees like that I now know why. read more

Very very rude. After waiting an hour for my kids medicine I just wanted to ask 1 little question. The pharmacist told the main person "Doctor " I need a question answered. The doctor without turning said "I'm busy he can wait" mind you I waited an hour already. Very very very unprofessional. All she had to say was "I will there in a minute, I'm a little busy" I would've waited. read more

The pharmacy at Highland and Del Rosa closed early (they are supposed to be open 24 hours) because they didn't have staff and refused to give me a prescription that I had waited over an hour for in line (they told me this at 8:39pm) - phoned in by the doctor earlier in the day. I have a kidney infection and I am on an immunosuppressant so I don't have an immune system. The pharmacist told me to go to the Walgreens pharmacy at Baseline and Boulder in Highland. I got there just as they were closing at 9:00pm and THAT pharmacist was kind enough to fill the prescription. read more