I guess my review got removed for spitting too much truth. Pharmacy staff is a joke. Snarky dude with an attitude kept telling me to call my doctor, what for? Yall sent a text saying my RX was ready, then he said "no it was cancelled". No reason why. Kid just kept trying to push me away with no help. I called another Walgreens and he was able to tell me it was transferred but pending preauth. Nice guy. I called my doctor and he said it made no sense to call him because Walgreens cancelled it with no status. Management must be a joke to employ people for a customer facing job when they do nothing to help customers. Avoid this location. read more

0 stars. Numerous texts saying the prescription is ready but when you show up, they tell you to come back in an a few hours because its not ready but the pharmacists tells you to "wait for a text telling you it is ready" I call corporate but then they tell you to call the local store that tells you to call corporate. Absolute clown show. read more

A few days ago my daughter ordered some photos to be printed. I should have checked them before paying. They are of poor quality. Darker than normal. Part of one picture was missing. The other four had a white margin on the right size. I didn't pay much for the job. But certainly, I won't ask my daughter again to print pictures from this business. read more

Walgreens - Photo of my dog. As you can see the white area in this pic was not in the original pic - Drugstores Near Me - San Antonio, Texas

Horrible customer service and the manager is a joke. All I was trying to do was order 3 books for a gift. Picture books. I placed my photo order 18April and on 20 April I received a text message and email that my books were ready. I go to pick them up and this young girl tells me, we are out of the books, we might get a truck tomorrow or Friday. I said, no one called and told me that, that's why I came in, I have a message that said they are ready. Long story short, never got my books. Talking with the manager was pointless! Ridiculous!!! Beware before going through the process of ordering any photos from them at this location!!!! No one followed through with phone calls read more

Dear pharmacy. Maybe you should stagger your lunch times so you can help people when they've accidentally shown up a little late for their appointments. I didn't catch the name of the worker, but your condescension was disgusting. You don't know what is happening in my day to make me late for an appointment. I get that your job takes a lot of energy, but so does everyone else's. read more

If I could give a zero I would. I have neverrrrr everrrr been treated like dirt in my life. I've been so sick plus have a broken bone and have a lot of meds lately the pharmacist lady and assistants tell you all different things. Horrible attitudes towards customers. Won't call other pharmacies to help find meds you need. Don't care about customer service or how they treat people in general. I will never Come back here again. This location is horrible even to us military families. We switched everything over to HEB and won't look back at all. To tell a customer There lying when the Walgreens app shows meds and blames it on your doctors office or you it's completely wrong. read more

If I had reviewed this Walgreens last year when they opened I would've had some very harsh words esp. for the pharmacy. They were rude and slow. A year later the pharmacy has improved mightily. The drive-thru is no longer an ordeal. The pharmacy tech even offered to call my doctor's office because my prescription had not been approved yet and I had 1 day of medicine left. This Walgreens has a pretty good selection of items, as well as a photo area. I'm glad I didn't give up on this store because it is very close to the house. read more

This is by far the nicest Walgreens I have ever been in. Of course, it's new... This Walgreens is an absolute pleasure to visit. The layout with what amount to a diagonal aisle from the entrance to the pharmacy bisecting horizontal aisles, is very unique. The other thing you'll notice upon entering is how bright the store is. The emphasis seems to have been "white and bright." Time will tell if this store's cleanliness will be preserved. The pharmacy is also jumping into the modern age with two computer terminals from which you can do a number of things like refill a prescription and sign in for immunizations. Overall, a very pleasant experience and contrast to most of the other Walgreens and their dirty, drab interiors. read more

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This pharmacy is garbage. When I call I'm put on hold, they disconnect me, or just set the phone on the table and I can hear everything! Every single time there is a massive line, and today their systems were down and "rebooting". I also called in my script refill the day before for pickup at 9am and they didn't have it ready, they were "still working on it" and couldn't get it bc "systems are down" with no time for when they would be ready. How can there be so many issues at one location! The employees will just walk by the window and let you sit there, and one even cleaned the table in front of me before saying a word. (And the window is completely tented so you can't even see who you are talking to). The worst pharmacy I have ever been to. Trashy way to do business. Corporate needs to get a handle on this!!! read more

My husband and I walked in today for booster shot. I had looked at open times while there and they had many open so I made an appointment for my husband and myself. When my time came they said they couldn't find my appointment in the computer so no booster. I hadn't wrote down confirmation number on either confirmation so we had to leave. In parking lot I tried to make another appointment but their site wasn't working. Got home and made our appointments for another Walgreens and it was super fast and they emailed confirmation numbers to me. read more

While I understand not getting a shipment, the "oh well" attitude given when they call AT THE END OF A BUSINESS DAY, the night before your vaccine appointment is what grinds my gears. read more

I rarely write reviews, however this pharmacy is so bad I felt compelled to warn others who rely on medications due to chronic illness. I was prescribed hydroxychlorquine in October for an autoimmune disease that had started attacking my kidneys. I chose to have the prescription sent to this Walgreens as it is the closest to my house. For some reason, every single month, when it's time to refill my prescription which is for a 30 day supply, they fill it wrong and instead do a 7 day supply. This forces me to have to spend at least 30 mins on hold to get someone on the phone to fix it. Like clockwork, they all say my insurance is to blame. Then they actually look at my file after I tell them they are not correct and they figure out I have had an authorization on file since November from my insurance and fix it. Every single month. Same dance. This month they did it again, only this time I got the runaround for several days via phone so I went there in person. The lady behind the counter was very rude and stated that my prescription could not be filled until tomorrow because I allegedly picked it up already 6 days ago. No. You filled it wrong 6 days ago. I have been trying to get you to fix it. I never picked it up. Your own automated system says it's ready for pickup. You filled it wrong. Anyway, she basically accused me of lying and said she would need to check the cameras (I will be calling the pharmacy manager Monday to insist they do indeed check the cameras) I want an explanation as to what is going on over there. Despite the fact that I had my last bottle in my hand saying it was filled in 2/24 for 30 days. Which means another 30 days should have been ready 3/24. I don't know if this is a glitch in their computer system or what, but I finally had enough and called CVS to transfer my prescription over there. I have gone almost a week without my medication due to their incompetence. I know several people who take this medicine for lupus, RA, and other autoimmune diseases. None of them have had this issue. Why is this pharmacy so resistant to filling that particular medication? I have others that I get and never have a problem. You may recall, last year Donald Trump said people could take this drug for covid which caused an uproar. After that, there was a lot of negative context placed upon this drug and it became very hard for a lot of people to get. Despite the fact people with Lupus have taken this drug for decades. I feel like this particular Walgreens has some kind of flag in their computer for this drug in particular that is causing this to happen. I'd hate to think that Walgreens is letting their politics dictate what prescriptions they fill, but at this point I can't think of any other explanation. If my doctor writes a prescription for 30 days and my insurance agrees to pay for 30 days.. then who are you as a pharmacy to change the prescription that was written for me? Long story short.. if you rely on a medication that you must take daily in order to sustain you. Don't use this pharmacy. Update EDIT: Just got a call from CVS on Shanefield and 1560. They called to transfer yesterday at 4:30 PM and already have it ready. They also filled the prescription for a three month supply! You mean to tell me I have been fighting this Walgreens to get more than 7 days of meds at a time and my friggen insurance approved it to be filled for three months at a time?!?! Absolutely outrageous. Walgreens is garbage. I will still be calling the manager tomorrow. I want an explanation. read more

The pharmacy is a disaster! You know that it is flu season time, and why are you not prepared and staffed correctly? I have gone twice at different times and have been turned away, because "there are too many people!!!" This is ridiculous! read more

Useless bunch. I called to verify three prescriptions. They gave me an expected pick up time for those three prescriptions. Arrived over two hours after the time given and they let me know they decided to only fill two of the three so I had to wait in the waiting room with a 102 fever while they take 30 extra mins to do what they should have on the first place. read more

10/6/18 Very rude pharmacy tech by the name of YVONNE...I went to have a prescription filled and before leaving the store I got a call about not being able to pull up my insurance information. Apparently the guy at the register put in the wrong member ID number. Yvonne proceeded to tell me that the medication was not in stock and never mentioned ordering the medication until I did then she says well the pharmacist doesn't understand the directions and neither do I. So at this time I'm asking her questions and telling her the office is closed she states you will not be able to order the medication until Monday anyways. By this time she is being sarcastic and trying to rush me off the phone all this went down while I was still in the store. So yes I was getting very upset. The final straw is when she cut me off and said BYE in a sarcastic way. I was like oh no!! I went back to get my prescription back and I hear her talking about me to the Pharmacist behind the glass partition. Imagine her surprise when I told her I want my prescription back since you want to talk shit. You should have seen her face coming from behind the partition. I will never shop at this Walgreens again. I will be writing a letter to corporate office and will never spend another penny in Walgreen. read more

Do not have your holiday cards printed at this location!! I have been using Walgreens for years to have photos printed or holiday cards and I have never experienced such indifference from a photo lab before. Ordered cards and address labels online. When I got there I barely had time to glance at them because so many people were in line behind me and I felt like I was being rushed out of there by the checkout person. I had never had any issues with other Walgreens locations so I paid and got back to my car to look at them. First thing I noticed was the very high-quality photo I had provided was slightly blurry. That wasn't the worst part. There appeared to be streaky lines running across ever single card. They looked horrible! Checked the address labels and one sheet was fine. The other one had smudge marks printed on them down the middle. And it was obvious that one of the staff just "hid" that damaged sheet behind the one that printed fine. Now, shame on me for not taking my time to check before paying. But my goodness, they actually boxed the cards and labels for pickup KNOWING that they looked like that. Completely unacceptable!! How can you knowingly sell something to someone that had been messed up or damaged during printing?? They did offer to reprint but said they couldn't guarantee that it wouldn't happen again. Huh??? Then why bother printing them?? Why bother having a photo lab at this location that doesn't even run properly?? I said I just wanted a full refund and the manager (who didn't give a flip) was able to just void my transaction. Ended up ordering through Vistaprint. Should have just done that in first place. Lesson learned. They need to do so much better at this location. read more

Jon Ross was a phenomenal worker went above and beyond to help me put a picture together that meant so much to me I wanted to honestly cry tears of joy because he nearly took a good 20 mins to help put together a James Avery charm picture in its frame. I went to nearly 4 different locations to try to get the 11 by 16 inches picture made and no one seemed to even try to help or seemed like I was a bother but not at this location great staff. I would honestly make the drive to shop here because of how great they were to helping solve the problem and being so helpful read more

This is the absolute worst Walgreens I have ever had the displeasure of visiting. My elderly father gets his prescriptions here or I would absolutely NEVER fill a prescription here. They never have a prescription ready when promised and 9 times out of 10 they have no clue anything about the prescription that was called in. Today as I expected I called at 3 to see if the simple prescription that was called in at 1230 was ready, I was told not until 4. I arrived at 430 for pick up and it's not ready shocker!!! Now I'm sitting and having to wait another 20 min for the prescription that really should have been done within an hour. Some excuse that it got lost in the system, really?! Take my advice and do not visit this store! Oh and btw if you have any kind of emergency and need something filled between 130-2 this location is closed for lunch at that time! Every single person in the pharmacy needs to eat at the same time?? Wow just wow read more

I will never do business with Walgreens again after today. I dropped off my prescription to be filled and asked if it was okay if my husband came to pick it up. The lady said yes. She told me my meds would be ready in 30 minutes. My husband goes up there to pick it up and they tell him there is no prescription for me. My husband tells the pharmacist that I dropped off my prescription earlier and she just says "Nope." He told her that they took my prescription so they had to have it. Another lady hears this and checks the filled prescriptions box and my prescription was in there but it was never filled. So my husband has to wait for them to get my medicine. Then when he goes to check out the lady needed the pharmacist to scan her id in order for him to pay, the pharmacist walks right by her, ignoring her and my husband, to go give a child vaccines. It took her over HALF AN HOUR to do this because the kid was scared. My husband stood at the counter for that entire time. He ended up waiting for my medicine for over an hour, after I had dropped off my medicine 2 hours before he went. Absolutely ridiculous. If I could give 0 starts I would. read more

Pharmacist acts like ur bothering him when u ask for advice. Skip this place and go to CVS.

I stopped by to transfer my photos from my phone to a USB port. I asked if it's OK for me to wait for port, employee said they were out of USB ports so she was going to cancel my order. I spoke to manager, she only confirmed that yes they were out of USB ports I suggested use one from the aisle, finally she did, I also advised them to put out sign about being out because another customer also wanted to transfer photos, manager did not do this. When I was rung up for USB port and other item I wasn't even given a bag. I felt unwanted and underappreciated. At this point I'd rather go to cvs and get my photos there. The manager and employee need to learn to at least fake sincerity and not make customers feel bad for wanting something that the store could not deliver, especially after I told them a simple sign would let me and others know to pick a cd or DVD option for the photos and not a USB port. read more

I am so disappointed in this Walgreen's location. It NEVER fails, every time I need a prescription filled here there's always a problem. I can never go in and come straight out. So here's the issue... I had a prescription called in on March 18 (without my knowledge) from my youngest son's pediatrician. Today is April 13, why am I JUST NOW receiving a phone call to come pick it up? Since I was unsure what prescription it was I called and spoke to the pharmacy dept and was told what it was and was again told, its ready for pick up. Anyhow, since it was called in, I figured it wouldn't hurt to have extra just in case it's needed in the future. I drive all the way there to pick it up and told its a problem with the dosage. Like, wtf?!?! That should've been red flagged a long time ago being that its been there since last month... Almost a FULL month ready to be picked up. Then I'm told it would be a wait because they are trying to contact the pediatrician who wrote the script. I'm so frustrated and heated, I could fry and egg on my head! I told them to cancel the damn thing, send it back, do whatever they want because I wasn't waiting for it nor was I driving back to get it. I am done with this and all other Walgreen's because of this recurring problem. Don't waste your time or money in gas going there to get a prescription even if they call you to tell you it's ready. I guarantee, there will be some type of issue once you arrive. Take heed! read more

Been coming here since almost since they've been open. Staff is friendly and will go out of their way to help me a lot of times. Usually has what I need albeit a little pricey but that's the trade off for convenience. read more

It's ok. The overall presentation of the store is great but everytime I go there it seems like something always go wrong. I just go to the walgreens further down on culebra just to avoid being annoyed. read more

Pharmacy is absolutely ridiculous for customer service especially the drive thru lane. They are notorious for letting the cars in line back up 15-20 minutes while completely filling prescriptions for the person at the window. The courteous thing would be for those customers to be asked to come in to wait for a prescription or pull into a designated parking spot. read more