Most friendly staff and fastest service I've had in Rockwall (I've used 24hr CVS, 24hr Walgreens, N Goliad CVS). I'm not the most patient person & have been very persnickety with this pharmacy's staff in the past. Surprisingly, I have ALWAYS been greeted with patience, education, & professionalism. I am very appreciative of their customer service skills, quality of service and willingness to educate me. read more

For the past two years every time I walk in it looks like this store is closing up for good. Their pharmacy is awful and their pharmacy staff are jerks. The customer service is lacking. I walked in for one item. As I was walking up to the register the man there left and walked over to the photography section to help someone. They weren't purchasing anything. I waited 5-10 minutes and left and got my OTC meds from CVS. They just seem like no one wants to be there and the ones that are there make you never want to step foot in there again. So, their wish is my command. CVS it is from now on! read more

The people working the store are super friendly and nice! The people working the pharmacy are far from it. Super condescending and patronizing. 0 stars for the pharmacy! read more

It doesn't surprise me that this location ranks a 2.7. It will be lower when I'm finished. I have always placed delivery orders from this location, today my purchase showed delivered, and it wasn't. I called this store and spoke to a female that said " there's nothing we can do except give you a refund, and make sure you look around your house". I said look around my house? She said yes, and then call whoever you made the order through. I said I am calling who I placed the order through. I have done this a dozen times, I just need you to call the company that Walgreens has designated to make their deliveries. She said oh we can't do that. So here I am trying to explain to this person that I have a leg injury and I needed that order (medicine) and she just hangs up the phone. 2 hours later after me calling door dash, Uber etc I am told it was delivered to the wrong address. I call the store back and the same female answers and I tell her I need my order redelivered, and she says I can do a refund and you can go back into the app and do another order - I was appalled at the lack of service this person was offering so I ask for a manager and she said I am the manager! I will NEVER do business at this location again! read more

Their pharmacy line on average is a waiting of 30 mins or more even if you the only one in the drive thru

Service is slow at best and a lack of customer service. Moving all our our prescriptions as soon as I'm out of here

Issue 1. Wasn't supposed to put script on insurance, did it anyway and now I have to deal with this location's incompetence every month. Issue 2. Called in refill twice and each time they had no record of me requesting a refill and I had to come back for a third timed This place is just the picture of incompetence and once my refills run I will never come back again read more

I've been using these good folks for quite some time, actually long enough to essentially watch Tyler grow up! He's always empathetic, helpful and prompt - a real good dude that is there because he wants to help you, the customer. The staff here seems to always be right on top of it. Things are a whole lot more complicated now than they were 10 years ago, yet this staff stays in tact and keeps on smiling. They persevere and I can count on them. I have been getting my scripts there for over a decade. BV. read more

I just left the north Walgreens after using their on line "Express Gimmick ". That's all it is, A Gimmick. It definitely doesn't save any time at all. They only had the express register open and the people in front of me were buying a lot of non Rx stuff. Don't waste your time with the Latest Walgreens Gimmick. You gain nothing for the extra effort it takes to set it up on line. Mike read more

I had to pick up my medicine before heading to work and based on your online hours it's shows 8-10. No pharmacy hours and I was told by the cashier in front the hours are on the door. That's nice but some of us don't have time to drive to store to check the hours. read more

So, a couple of years ago the pharmacy gives my prescription to someone else, who calls to let me know and the pharmacy actually tells me that he shouldn't have...as it violated my privacy. Seriously. They give him my meds, he wants to make sure that I know, and they accuse HIM of violating my privacy. Thought it was a one-time mistake. Until today. Get home with someone else's Rx. Wish I knew the person, because he should also be aware of Walgreen's mistake. The only excuse I was given was "we've filled a lot of the same prescriptions today." Surprised (maybe I shouldn't be) that a Pharmacist or Manager didn't come up and apologize. Hey, CVS - how's your customer service? Am thinking I'm overdo for a change. read more

Okay, how this pharmacy gets any bad reviews is beyond me. The staff at the pharmacy are always very friendly and courteous. They fill prescriptions VERY QUICKLY and you are text, if you allow it, when the prescription is ready. I don't use the front very often but when I have purchased from the retail store side, the same is true, friendly and courteous. Even in the isles, they ask if you are finding everything okay. Truly a great store! Thank you, Walgreens! read more

This is with out a doubt the worst drugstore in Texas...our Dr. Will call in a script and 9 times out of ten they say they never got it.. Staff very unfriendly. We have gone back to Costco.. I wouldn't go back to this store if it was free read more

Front staff is very personable. Quick checkout and great selection of products. This store is located on the outer edge of Rockwall where there are several large neighborhoods so they stay pretty busy but do a good job of trying to get your prescriptions ready as soon as they can. read more

Love this pharmacy! Refills are done super fast. Twice now I've left my doctors office in Rowlett and by the time I'm almost home I have a text that my prescriptions are ready for pickup. Staff is friendly too! Head pharmacist really knows his stuff. We switched from CVS across the street and so glad we did! read more

The pharmacists at this location are always friendly, fast, professional, and helpful. Couldn't ask for better service. (I would say the exact opposite for the CVS across the street). read more

For the first time in a long time I got the most friendliest pharmacy tech at this Walgreens, her name is Theresa she was outstanding, friendly and very helpful. I have been coming to this Walgreens for years and never had an issue except the last couple of months with these two other girls. The last two times I been there they have two rude girls working there one is a heavy set white girl, no hello and acted like it was burden to wait on people she was rude and treated me like I was an addict for the pain meds I'm on isn't there a law like to mine your own business and don't worry about what I'm on the other time was a skinny young white girl with glasses I was in the drive thru no hello I gave her my id and cash and tried to hand it to her, the money blew out and her response was that's what the weight is for I gave her a look she was lucky I didn't stick that weight up her ass. Thank you Teresa for a great experience and knowing that someone does care about their job and the customers. I would have given Walgreens 5 stars for Theresa but I gave 4 because of the other two maybe Teresa needs to train these girls on customer service! read more