I'm diabetic and have recently had my knee replaced, I haven't taken my Norco today and I'm in severe pain ( it's 11:30) my insulin had to be ordered, which I haven't taken for 3 days, I talked to a technician at 10am, he said that the order came in, but it would be a FEW HOURS before it was ready. Now I was a Senior Technician at this same pharmacy for 12 years, if someone called me and said they were in dire straits and needed their medicine asap, I was on it and even at times delivered prescriptions to their homes, but you get no customer service anymore... If you're going to hold medication like insulins in a far off land find a better way to get them in faster and make the process easier, my typical 90 sugars are at 281 right now, I have someone impatiently waiting to pick my scripts up, but here we sit !! It's now 12 noon and nothing ! read more

When you're driving cross-country, you're at the mercy of the local pharmacy if you need a prescription called in from your doctor back home. The pharmacy was helpful, and filled my prescription fairly quickly. Then a pharmacist even came out to show me where I could get some over-the-counter children's medications that I was looking for. She even stood there explaining the differences between one and another. That doesn't happen in Los Angeles, for sure! On top of the helpful pharmacy, I shopped around while I waited for my prescription to be filled and even picked up a few really well-priced toys for the rest of our trip. The store seemed clean, well-organized, and staffed by friendly, helpful folks who take pride in their work. Thanks, Walgreens of Rock Falls! read more

Incompetent! EVERY month for the last 13 MONTHS I've had an issue with getting my medicine. The following are issues I've dealt with on an alternating basis.. 1. Not having enough to fill my request 2. Saying that I've ordered too soon (I have the app and it prompts me to put in an order, but I wait a week to 10 days as the prompt comes 2 weeks after I've picked up my order) 3. Issues with coverage for the medicine, but if I'm in desperate need of the meds I could pay full price for it (This has happened on 4 occasions last year) This last refill found that one medicine was filled, but the other.. 1. I was ordering too soon. I was informed that I had to wait another month before I can order it. (My prescription calls for me to take 2 pills twice a day and I have 120 pills...a little math.. 4 pills a day times 30 days equals 120 pills, but I'm ordering too soon?????) I'm going to transfer my prescription to a different location HOPING that this is just this store and not the organization. If this issue is continued to a new store, I will have to change over to a different company. Rant over.... read more

The pharmacist AMY at the Rock Falls location is continuously very condescending and rude. She has terrible customer service and has made me decide to move my medications to another pharmacy just so my family doesn't have to deal with her terrible attitude. She cannot even wait until you are out of earshot to talk about you to other employees. I have to say every other pharmacist there has been very professional in the years I have been having my prescriptions filled there. Amy is the only person there who has been rude every time I have had to interact with her by phone or in person. read more