I've filled rxs here several times with good results and low wait times. Today I did encounter a problem I haven't had before.
My daughter was seen by a local urgent care for a bee sting to her eyelid this morning -- the swelling was pretty severe and I worried benedryl wouldn't be enough. The NP ordered a steriod and we discussed the potential for cellulitis -- she ordered an abx to keep on hand with instructions that if cellulitis was developing to start the abx and take her to a pediatric ER due to the sensitive location. So -- steriods were needed and abx to have just in case.
When I get to the pharmacy it took an unusual amount of time to get the meds ready. Any pharmacy can have an off day. So I strolled through the store with kiddo's eye swollen; she's irritated and uncomfortable. We start checking out and I realize the price is unusually high. There were 5-6 prescriptions...not the two I anticipated.
I realized the NP either electronically rx'd other other meds that may be useful...or maybe a certain template of rx's generated for the problem we presented with. But between the urgent care center and the pharmacy I wasn't made aware of other medications I would be paying for and didn't realize it took awhile because they prepared all these medications I never intended to buy in the first place.
So the pharmacy tech looked flusterd when I refused to pay for medications I felt I did not need (I have 4 kids and already have motrin, benedryl, and pepcid at the house). And the pharmacist called across the room "Well I hope she gets some benedryl because that's really important." There might have been some sass in her tone. Or I was just done meandering around a store with a cranky toddler at nap-time, eye all swollen from the bee sting. YES, I gave the antihistamine before I left for the urgent care clinic, thanks.
I wonder if there is a way to include the patient in on prescriptions that are being prepared to reduce wasted time, effort, supplies, *before* checking out? We got what we needed and everything is fine but the process wasn't efficient for the pharmacy staff or myself.. read more