Understaffed and sooo slow every time I Need a prescription filled. One person waiting on a line or 10 people dropping off or picking up. read more

If I could give zero stars that would not be bad enough. This pharmacy deserves negative 10 stars. My reasons: 1. They hold most medicines, neglecting to fill them until the patient calls in to confirm they want it. In what universe does this make sense??? If my doctor ordered a monthly medication, yes! i want it every month, you cheap bast*rds. 2. Wait times on the phone average 25 minutes (in the middle of the day on a weekday) and 15 of those minutes is telling you you are behind one person in the queue and really it means they just forgot you are waiting for them on hold, so you have to hang up and start the whole process again. 3. When you call it takes a minimum of 7 minutes just to reach a human (from corporate who will then put you back on hold for at least another 20 minutes with the Ivey Ln. store) thanks to their corporate automated system (and during that time they force you to sit through ads for flu shots). 3. I have witnessed, in-person, that the pharmacy techs at this location (who should be answering new, incoming phone calls) instead cold-calling random customers to notify them that flu shots are available in the middle of the summer rather than answering the phone for people who need actual medicine right now. 4. The pharmacy techs offer a voicemail to leave a message for the pharmacist and once you reach their voicemail there is another automated message that tells you there's a system failure and voicemails can't be recorded at this time = absolutely no way to speak with a pharmacist unless you get in the car, waste gas money and time, to drive to tell the pharmacist in person who will then make you sit at the pharmacy and wait another 45 minutes to fill the prescription you would have liked to confirm filling over the phone. This is EXTREMELY DISRESPECTFUL of customers time. 5. To add insult to injury, I have never had a prescription be in stock and on time EVER usually there they're out of stock and I have to wait several days Just to get it filled. 6. So I called to get an estimate of how long that would be and they provide vague answers like "in a little while" "not too long" or "the manufacturer won't tell us." And the pharmacy techs act put out and surprised when you express anything but pleasure over the rude, careless, and disrespectful ways they run their business. 6. When I notified them that I had been put on hold three separate times (for a total of 55 minutes waiting on hold) and that I would like to not be put on hold again (and literally forgotten) they put me through to customer service who explained to me (like I was a simpleton) exactly what the pharmacy techs had already told me twice. This is a remote area but that is NO EXCUSE for what an awful business this Walgreens is. Go somewhere else. Drive 50 miles. It will make you feel better, which is the whole point of a pharmacy, right? Thank you for reading and I hope this gets the message out there and helps other people! read more

Takes forever for prescriptions and they are always out of stock. Really ridiculous for such a large pharmacy.

I have been a Walgreen's customer since late in the pandemic, and they are superior to any previous experiences I have had with local pharmacies in the greater Pinehurst area, including Southern Pines and Aberdeen. Even got my Covid and Flu shots there a few weeks ago, without a wait or incident. The staff are uniformly service oriented, friendly and quick (or as quick as anyone can be trying to navigate these crazy medical insurance requirements.) I would not change pharmacies under any circumstances, and highy recommend this wonderful place. read more

Friendly staff, clean store, great selection, nice location, good sales. Always waited on quickly.

Worst customer service experience in a while and I go to cookout at 1 am frequently. God forbid you have any issue with anything to these employees they will make you feel like you are the stupidest person to grace their presence. I'd rather drive to Raleigh to pick up my prescription than come back here. read more

The only issue I have are the idiots who drop their script off in the drive through and sit there idling their car for 30 minutes. It's meant to be dropped off and come back later. Maybe when you get that text notification or email. read more

Nice inside and well organized and stocked, but slowest pharmacy I have ever encountered. I dread picking up prescriptions there, especially in the drive through (which is often necessary with little children in tow). The people are nice but I feel like I have to plan my day around going to Walgreen's because it's often just SO slow. read more

The store is in a convenient location and clean. Glad to see cleaning products and masks for sale, as well as the employees wearing them. However, I waited 10 minutes to be helped at the pharmacy. And then ANOTHER 45 minutes for them to slap a label on an ointment box. Absolutely ridiculous considering I work in the medical field and can fill the same product in five minutes. Don't go here for your medications. read more

Worst pharmacy to get a prescription from. I go to the convienent right across from it. They send over the prescription and you can't get it for Hours. I have had problems everytime. I waited an 1 1/2 hours tonight and the electric prescriptions from the doctors office can't go straight to this Walgreens in Pinehurst. They have in go to offsite party to rewrite and send to them. They should I had a prescription but in the hour and half it hadn't been rewritten and sent to them?? What a system. The lady in front of me inhaler wasn't ready. 30 minutes until closing. I knew mine wasn't going to get done. So just don't plan on going to urgent or convienent care and want your medicine the same day. Long lines, understaffed. I felt sorry for the one lady working the counter having to deal with All the many problems of prescriptions not being ready. She was doing a great job under the lousy working conditions. read more

The older lady who is a pharmacy tech who works here is the most rude human being I have ever encountered. I think they should keep her away from customers. read more

I am a customer of the Walgreens at Ivey Lane in Pinehurst. I get pain medications fill there every month. I can not get my pain meds until The day i run out. I give the pharmacy at least 3 days notice in case they forget to order my Rx and not have it on hand. Every month the same thing, we did not order it, it will be 2 to 6 days until we get any more. This month the pharmacist tells me it's not her problem and walks off. Who does these people work for, any other business that operates like this one would be out of business yesterday. They think they are too bi to fail...remember K-mart, too big to fail. This is the worst pharmacy I have ever had the pleasure of trying to work with. If you Rx is important to your health and/or well being, go elsewhere. Apparently the professionals that work here are indebted To Walgreens And can not leave, or are so bad they can not find employment elsewhere. read more