The pharmacy leaves a lot to be desired when they leave me hanging for an anticonvulsant prescription for my child and pass the buck at every turn. Blaming it on the doctor's office and lying about sending a prescription refill request several times when my doctor's office screenshot and sent me proof that never happened through MyChart. Walgreens NEVER sent the refill request even when they said they did. Then Jamie, the pharmacy manager, tried to tell me the refill was at the "Aspen Creek Walgreens". Oh, you mean Fern Creek Walgreens? That's an old prescription and not even the correct dosage of what my daughter needs. Then she tried to tell me which store my husband had been speaking with all day (the "Aspen Creek store"). No, ma'am. He had been speaking with the Mt. Washington store. The one we have been getting our daughter's prescription filled at for years. The she wanted to know the name of the associate he had spoken with... well... we would know that if they gave that when they answer the phone but they don't. They say, "Walgreens Pharmacy... patient date of birth?" But Jamie didn't care to help fix the problem or help me get an important prescription filled that I needed same day. She just wanted to argue and place blame elsewhere. Nice patient care and customer service, Jamie! If I had any other choice and my insurance didn't force me to use Walgreens as my pharmacy I would fill my prescriptions anywhere else but here. As of now, I'll be sending them to the Walgreens in Sheperdsville to avoid Jamie and her incompetent pharmacy staff. Today was the last straw. Seizure medication is pretty important. I've waited for pain medication from this particular pharmacy before after a back surgery and a hysterectomy at the end of last year for myself and that's one thing, but I AM NOT willing to risk a seizure for my child. I am also not willing to risk losing my composure on flippant pharmacy staff when I call to voice valid concerns about prescription medication. read more