This review is based solely on my experience with Walgreens' order online, pick up in store service.
Walgreens often has really great promos that you can pair with an app coupon, order on their app and then pick it up at the store for free (no shipping fees). I did exactly this recently and was able to get (2) sets of Ziploc Twist 'N Loc containers for $1.11 each. And since I pass by this Walgreens location often, it was super easy to just pop in and pick up my order when it was ready.
Only it wasn't super easy.
I arrived at the store and went over to the photo department (because that's where you pick up your online order). I waited for about 5 minutes and no one came to assist me - even the girl that was right next to it putting things in the refrigerator section. So finally, I sort of looked at her and the other associate who was working on an endcap not too far behind me (there were no other customers in the store) and said "hellllloooo .... is there someone who can help me with an order?" The farther lady came over, and as she walked behind the counter, I told her it was an order online pick up in-store item. She proceeded to look through the photos. She asked me what size. I told her it was an item, not a picture. I guess a picture is an item so that's my bad for not being more clear.
Then she went over to the pile of boxes. There were about 4 there. I told her it was a small thing and should be a small box. She quickly found it and then walked over to the register. She seemed to play with the register a bit and then it became obvious that she had no idea what to do. So, she called over the associate who was nearby at the refrigerated case. She came over and they were both punching things on the screen, guessing, "let's try this ... " and not getting anywhere. All while the lady was holding my already paid for package in her hand. I asked if I could just have my already paid for item and leave - it'd been 20 minutes now - and she said no, it has to be released.
So, she paged for the manager. And the other girl told her that they weren't supposed to because she was pumping. So, then the first girl tells me I'm going to have to wait until she's done pumping to get my order. I have no issues with women being able to pump in the workplace, good on Walgreens for accommodating her, but what I do have an issue with is how does only one person in the store know how to release an online order?
Now there's someone at the front register, so the second girl went over there. And it's a return - that she doesn't know how to do. The manager comes out and the girl grabbed her to help ... knowing full well that I was over here at the photo counter waiting to leave with my package. The manager finishes there and then comes over, and the girl tells her that she needs to release my order. The manager took the package, asked for my ID and handed me my box. That. Was. It. There was no computer nothing that needed to be done. Just verify the person and give her the box. I was hanging out at Walgreens for a half an hour because someone, 2 someones actually, didn't know that to "release" an online order you check the ID and hand them the box.
Super frustrating.
It's a clean store. Easy, convenient location to get in and out of. Great deals and a fun seasonal inventory along with household supplies and food. And they have smokin' hot photo deals on the regular. However, they need to make sure that more people know how to do more things. Especially buy online pick up in store, that's gotta be something that more and more people are doing. read more
