I was pretty much desperate to get two prescriptions for my wife, quickly. It was 1pm and the drive…read morethru was non stop. The pharmacist and her assistant were non stop while I waited. I only live a couple miles away but I was home by 140pm. Thank you so much!! Ignore the woman walking around asking for money and empty cart and a cane. She asked me 3 times, then she dropped her card to pay for prescriptions.

Went into this CVS, ended up having a few questions, and Kevin (The Manager) was excellent. He was…read moreattentive and we could really see that serving us well was his highest priority. Kevin's service was so good that it motivated me to write this review giving 5-Star satisfaction. Thank you Kevin!

Went inside to pick up a prescription. 2 people working in the pharmacy but you have to use a…read morescreen to login. No problem. It found my prescription and noted to wait for assistance - to hand me my prescription. The 2 people working just kept having their private conversation in public and not helping. Literally looked at me and put heads back down to do nothing. CVS also has rewards you can use toward purchases. It no longer covers the tax?? I had $5 in rewards to use. A $3 item with reward applied came up to $.06. When I asked the person behind the counter about the math not mathing, I got a blank stare. I'm moving my prescriptions to Walgreens across the street.

On Oct 25, I dropped my Rx off at this location. It was for my senior dog…read more The pharmacist shouted from her desk to the window during our entire exchange. It's 'just a pet' - but it's still a violation (and rude) to shout out me from the pharmacist desk all the way over to the drive thru and ask me to shout confidential information back over to you. In this case, it was my pet, but even when I asked her if I wanted to come inside the store, she snapped 'No.' Didn't get the pharmacist name. Long hair, Indian I think, or possibly Latino. She also argued with me that that they couldn't get medicine. Then argued with me - said pet name wasn't in system. I patiently and kindly explained that another CVS had ordered the Rx without an issue 30 days ago. She begrudgingly said she would try to order it. Rx arrived the very next business day. My pickup visit, Oct 29 was a complete 180. When I came to pick it up, the first associate I encountered was rude. Didn't get her name, but she was Caucasian with long dark gray hair, looks like actress Mayim Bialik. I said hello and I asked her how she was doing. Apologized for coming in so close to closing time and she didn't even acknowledge my greeting. Just asked me for my name and DOB. I gave her my dog's info. The wrong GoodRx code had been put on the medication, cost was nearly $70 instead of $24. She told me to go see her - gesturing to the other window / other associate and that I MIGHT be able to get her to rerun it before closing (in 5 minutes). Refused to explain to the other associate what was going on. Now, for the good part: The other associate was SUPER kind. Didn't get her name - African woman with hair in twists. She took her time to remove all the incorrect BINs and applied the correct one. Expressed sympathy for what my little senior dog was going through. Was pleasant and patient even though it was closing time. The pharmacist on duty (young African American woman with long braids) was working on a bunch of Rx's but still took the time to smile, greet me and tell me to have a good evening when I completed my transaction with the other associate. In fact both of them wished me a good evening and told me that they hoped my dog felt better. I would give both of them maximum 10 stars, but the gray haired associate and pharmacist from the drop off day deserve zero stars - so I settled on 7 stars. CVS should train the pharmacists on HIPAA and coach the rude pharmacist and that one rude associate on how to be empathetic. Nearly all the people coming to the pharmacy are doing so because they have some sort of illness (or their loved ones do). How about showing a little grace? Especially if the customer is trying to be kind and patient.

Pharmacy is 0 or 100. Never in between. I don't have names but will find them out later and edit…read morethis post to include them. The younger black gentleman and younger petite black woman are both phenomenal. They both are not only competent but also understand that they work in customer-facing roles. Accordingly, they are professional -- which includes being kind and respectful to the customer. However, there's another young black woman (on the heavier side) with the nastiest attitude. Some advice for her: when you tell the customer that you're not going to give them their Rx for whatever reason, they're going to be frustrated. Compounding their frustration? Your attitude. When your colleagues communicate a delay or issue, it never bourgeons into conflict -- can you guess why? Because they are professionals, and they act like it. This means being kind and respectful even in -- especially in -- the face of a frustrated customer. One more tip: When a customer shows up, greet them? I assume a smile is asking way too much, but certainly don't sit there scowling (in silence, no less!). Like the customer is a nuisance and a bother, showing up and expecting you to do your job. The audacity. Acknowledge the customer and let them know you're ready to assist them. If this is too much for you, get another job. Sincerely. You are unfit for a customer-facing role.

One of the pharmacists there, not sure his name, but he is an older white gentleman, is the rudest…read moreperson I have met. He has absolutely terrible bedside manner and has been outright rude to me several times.

Customer service. The staff of this location was very unhelpful. They refused to help me look for a…read moremedical item that was needed when all the other stores were closed and this store said that they might have it in stock. The staff member refused to check in the back for the item. I understand it might not be protocol, but the courtesy would've been nice. The store was not busy at all, and I was not inconveniencing anyone as the staff member was not doing anything in the moment.

Typical Walgreens experience happening here…read more If you aren't familiar, the primary focus is pharmacy/medication and cosmetics. In addition to that they have some supplies of everyday items that range from household to food to electronics .... etc. Prices are high, but you kind of know that coming in. They do have a rewards program (that is free) that gives some pretty good perks if you want to keep up with them. They didn't have what we were looking for, but we had forgotten to bring some waters (for a concert we were going to), so took the opportunity to grab those while we were here. In addition we gots rselves bunchs smrtr cause theys was Smart Waters (Sorry couldn't resist). Probably wouldn't have any reason to be back to this location (nowhere near where we typically are), but if we were we would stop here if we needed something they carry.

It's a Walgreens…read more They have snacks and toiletries and whatever you need for your hotel room (but forgot) on your trip to Atlanta. But no beer. Bummer.

PLEASE clean the bathrooms! I have to clean the toilet myself every time I need to use it…read more Seriously. It takes 10 minutes. Retail is hard, I get it, but please clean the bathrooms.

Two visits this week…read more.. I got a prescription filled on Tuesday, it was super convenient. They were able to access our newest insurance before I arrived. I decided to get a flu shot since the urgent care I was at previously didn't have any. While picking up I was reminded of the new urgent care / minute clinic, which was perfect timing since I needed to get a kiddo looked at after 12hrs of a 104 fever on Saturday. We met with Elaine, she was patient while taking my daughter's vitals and was so thorough. Elaine opted to do a strep test before calling in the NP on Zoom. The strep test was extremely positive and an amoxicillin script was called in. Super convenient all around.

Pooles Pharmacy is great! My whole family has been very happy with the care we receive and have…read morenever had a problem.

I love this pharmacy. I left Publix because the staff are constantly revolving and there is no…read morepersonal service. Some are really rude. They are under staff and the lines are long. Lots of chaos Mountain view is constant, quiet, personable, they deliver your meds free of charge and lots of parking if you go yourself. Great location and very nice staff.

Prompt and friendly service always. My family and I have been getting prescriptions with…read moreMountainview over the last several years. We changed because of the many issues that come with the larger retail locations. Have no complaints. 10/10!

Racist. If you are black and in front of the line, expect for you to have 5 people they let in…read morefront of you that wasn't waiting in line. And they don't care. No apologies. No courtesy. Switching to a different pharmacy where I actually mean something to the staff

This place suck I have been waiting over 30 minutes to pick up my medicine, so many people who have…read moreso many questions and they do not move them along. I literally cannot stand this place. I switch my insurance to Walgreens Run if you can!!!