The only reason they get one star is because you can't give them zero. This is by far the absolute worst Walgreens and we have used a lot. They do not get your prescriptions filled and make all kinds of excuses. But you can't have that many this or that issues to account for the number of times we have been through this in a matter of less than 9 months. Their lies are unacceptable. Their incompetence is beyond words. Their horrible attitudes are mindblowing. This place needs to be shut down and corporate needs to do a complete revamp. They are going to cause major issues. My husband needs his heart meds and we have been given the run arounds for a week. We are done and will be filing complaints with corporate and the appropriate agencies,as well as the BBB. I highly recommend any other pharmacy but this one. read more

This place is garbage. Do not expect any help from their pharmacy. They won't answer the phone during business hours. After being on hold over 30 minutes I called the manager James. He said he would connect me. Then left me on hold and then hung on me. Absolutely terrible service. Any other pharmacy in Marble Falls will treat you better. read more

The pharmacist has been helpful, courteous and is excellent at shots. The sales people have always been friendly and helpful. It's just as nice as any other Walgreens I've been in. read more

I used to love this store but a scenario that played out today dropped that down to a "I'll only go here if I absolutely have to"... You see I went in to pick up a package from the FedEx Drop Desk after seeing it was delivered this morning. Mind you this packages contents was Kidney Transplant Medications so it was EXTREMELY IMPORTANT! I went in and the guy behind the counter said it was not there anywhere.. I said it's normally in the refrigerator. Again he says it's not there.. Ok fine, so I went outside and called the Hospital Pharmacy that shipped it and asked for a shipping tacking number to see if it indeed was shipped and dropped of, it had just like I was told. So I went in again and told the girl behind the counter who I was and what I was looking for. Then the same guy walks up and says, "I told you it was not here!"... I was like, umm I just saw the tracking number and it said it was dropped off. Again he sternly says "It's NOT HERE!" So I go out and look up the tracking then the 'Proof of Delivery' Slip that said it was dropped off at the front counter and gave me the name of the individual who signed for it. So yet AGAIN I go back inside and see the SAME guy and he says it is there AGAIN! So I said then who is (Told him the Name) and he says he didn't know, right then a girl walks up and says "oh that's (Name) let me go get them" then the guy looks at me disgustingly and says "It's at the Pharmacy!"... umm why is it there if it was FedEx'ed? So I start walking to the pharmacy and I hear a friendly voice say "Hey! We found it!"... I look back and it's an old friend from High School... She walks the box to the counter and says, "just sign here and I'm SO SORRY that this happened" I said it wasn't her fault and asked for the name of the guy who was not the least bit helpful or friendly and she old me, and I said he wasn't the least bit helpful or friendly and she said she would talk to him... Oh, guess where it was.... It was IN THE REFRIGERATOR! Needless to say, after literally FREAKING OUT because of this whole ordeal (Transplant medication remember) I I finally have my meds and I'm home. Just stay on your toes if you have anything delivered here FED Ex... Because who knows what might happen. And a HUGE thank you to Crystal for finding my meds. She's literally a life saver.... read more

This Walgreens is absolutely horrible. I don't know what's been going on with Walgreens but every time we deal with them they are rude and they are out of medication. We have gotten the wrong medication before. We even have a friend that got someone elses medication and then when he took it back, showed him it wasn't his, and it had someone else's name on it they refused to refund his money and made him buy the medication that was actually his again. I got to think that's against the law somehow and there should be a fine involved with something like that. read more

Placed an order online about 30 minutes before closing last night. Got my "Order Ready" text this morning. I was super surprised to find they included 5 FREE SAMPLES in my order! This makes all the difference for me! I live right but this location and another one but I'll definitely be going back to this one from now on! Thanks guys read more

Walgreens - Bought the Maybelline and the rest were FREE SAMPLES!! - Cosmetics & Beauty Supply Near Me - Marble Falls, Texas

This location has such low ratings and I'm not sure why! I just spoke with a pharmacist from this location and they were the most helpful one I've ever spoken to! Kind, helpful, and actually cared about solving my problem! Way to go marble Falls, Walgreens pharmacy! read more

The Walgreens in Marble Falls is one of the Best I've had some New Rx and they were able to fill the same day my Dr. wrote them. And after a few days the pharmacist would call a see how that certain medicine was doing. I've had other Walgreens that didn't not care about the customers I just wish that this location was a 24 hrs pharmacy. read more

Horrible wait times. Taking people out if line/turn, forcing the rest to wait whike they fill scripts that art ready. Lines 10 to 15 minutes. But very friendly. A pharmacist that makes sure you understand what your taking. Get these folks some help! They are swamped! read more

I just wanted to say thank you to the Marble Falls Walgreens. Today, I decided to go to the doctor after battling a sinus infection on my own for about two months. While I could have gone obviously prior to today, the COVID outbreak made me apprehensive as I did not want to contribute to overloading the medical system and causing further "shelter in place" orders. The doctor I saw today wrote me a prescription for a nasal spray that I own a plethora of already. I went through the drive through at Wal Greens in Marble Falls, as any patriotic COVID surviving American does these days. After picking up the medicine, I went to a parking spot in Wal Greens, realized my insurance charged me $40 for said nasal spray (which is a joke but not relevant to this conversation) and $20 for the antibiotic for a grand total of $60. Despite a pre-COVID policy of "not taking back medicine that has left the pharmacy," the Wal Greens in Marble Falls took back the $40 nasal spray. Kudos to the Marble Falls Walgreens for allowing common sense to triumph over dogma! There is another pharmacy, located in the Bay area, that does not believe in the Bill of Rights. In fact, they called the police on me in a similar situation. Although medical officials possess great power, I think we, as consumer, should buy from companies that promote life, liberty, and the pursuit of happiness. Again, thank you to the Wal Greens in Marble Falls for acting like an American company! You will have my business as long as I live in the High Lakes Area. PS. Other reviews talk about the long wait times. While I concurred a few years ago, I have hardly waited the last few times I went to the store. read more

So it was time to refill my blood pressure medicine which I automatically do through Walgreens. On Friday afternoon I get an email saying that it is ready for pick up at the Walgreens in Burnet. Come Monday morning I have taken my last blood pressure pill. I show up at the pharmacy that morning and there is a sign that says that they are closed until further notice. Although the email stated it was ready at that pharmacy. So I called the phone number on the window at the pharmacy and Burnet, and it's the phone number to the Walgreens pharmacy in Marble Falls. The automated system tells me my prescription is ready for pick up. I go to Marble Falls Walgreens and my prescription is not ready and they tell me they have to order it, I say OK and leave. I come back the second day in the late afternoon and they tell me it failed to get ordered and they would have to order it again. The young lady tells me that it will be ready by noon the next day. During this time I have made several attempts to call the pharmacy to check on the prescription and waited on the phone for more than 40 minutes each time and never got through and was hung up on once. I show up at Walgreens at 11:30 to pick up my prescription and they told me I have to wait even longer that they have it but it hasn't been processed. I explained it I'm going on day two without my blood pressure medicine and that at least a few pills would be better beneficial than none. Yes at this point I'm frustrated, the lady in the pharmacy is obviously frustrated and angry with my request. Finally when I get around to the window after going in circles several times they tell me that my prescription is $140. I explain that that is too much and how many pills, the lady tells me there are 90 days worth of medication, I explain there's supposed to be only 30 days worth of medication. Now the lady is very frustrated with me and is obviously getting more angry, and it shows. ( understand that my prescription is done the same way in Burnet every time and has been that way for a very long time, I'm told that the prescription was brought over from Burnet to the Walgreens in Marble Falls So as far as I know it should be the same thing I don't know how their system works.) I understand that the staff and pharmacist are under a lot of stress due to the virus and closing a nearby pharmacy. I get that, the problem I have is Walgreens, get it together prepare your people add to your staff and get these things taken care of The issues in society didn't happen yesterday, and i'll bet that closing the pharmacy in Burnet wasn't an immediate process either. read more

Pharmacy a joke! Said 10-15 minutes for prescriptions to be done and when came back was told another 15 minute wait! When your sick the last thing you wanna be is jerked around waiting on meds to get better! read more

This walgreens is easy to get in and out. I needed some specialty photos for a Canadian passport taken and printed to a certain size and the girl in the photo shop was super helpful and friendly. I've even been here to get flu shots and they got the job done. read more

Terrible telephone service. You can expect to go through a long wait. You also must wait through a commercial for the FLU SHOT!!! Ridiculous way to run a business. Expect a long hold for the pharmacy. Pharmacy dept. is always in a huge rush. Do not answer, or ask questions. I was just hung up on by a pharm. tech. who was rushing me OFF the phone. I don't care if prescriptions cost a buck extra, I'll use People's Pharmacy, or even Walmart before I am treated with little respect, here. Keep you discounts. I matter. read more

Their website states that they offer compounding for pet medications yet when I tried to get them to fill a prescription for my cat they said they do not offer compounding for pet medications. They need to either change their website or actually provide what they offer. read more

If I could've put zero stars I would have but you have to choose at least one star to leave a review. The medicine pre-pay system has been a nightmare. I pre-paid for my medicine but forgot to tell my mom when she went to pick up my medicine so she used her own card. Well guess what they still charged my card for the pre-pay amount so both me and my mom were charged for the same medication. When I called the store they said they had no record of my pre-pay transaction and to take it up with my bank. When I called my bank they said it was a legitimate transaction. So if you don't mind having 100 if your hard-earned dollars floating around in Walgreen's limbo land then feel free to use their medicine pre-pay system the store won't help my bank can't help taking money from loyal customers is no way to run a business read more

This pharmacy has a horrid phone system. Waits are long. No call back system. Frustrating. CVS in this town has great phone service in the pharmacy, and a pharmacist willing to take time to talk with you. Walgreens, so busy, you feel they are in a rush. Yes, it is 50 cents cheaper, if that's important to you. read more

There was only one, rude woman working in the pharmacy and I was on-hold for 12 minutes. I had an unpleasant experience without ever walking into the store, and I won't. read more

Yes, it's an easy in and out, which is good for all the times we have to return because they don't have a script ready when they said they would. This happens EVERY TIME we come in here. ... lost scripts, delays, long waits and they don't seem to care. ... just tell you to come back another day. ... fine, unless you live a half hour away and you're as sick as can be and NEED that medication. ..."no, I don't want to take the one and come back tomorrow. ..I need it NOW"... I wonder if corporate cares? read more

I don't understand the complaints. The pharmacy staff is wonderful. I've got 8 kids and so we visit the pharmacy here frequently. Walgreens texts me when my scripts are ready and gives me realistic wait-times when I need it quick. I've had some situations where there were unresponsive doctors, or insurance issues, and every single time- the pharmacy staff has gone the extra mile for me, recently saving me hundreds of dollars. The online system is great- I just reply to a text or email to refill a prescription and it's ready the same day. I feel like the complaints-- which are mostly by people who called the pharmacy and had long hold times, have unrealistic expectations. I love this pharmacy. read more

Called for info and pricing on my medication. When someone finally answered, she responded very rudely after I asked my question. There was no point in her answering me like that. It's her job to respond and give answers to customers. That's why you have computers there. You have everyone's info and medications on there. Look it up. It's your job. Definitely switching pharmacies. read more

very rude customer service from the pharmacy, the lady just hung up in the my ear and didn't even say good-bye... thanks a lot! read more

Waited in line at drive up window for 12 minutes before being acknowledged, with cars behind me wrapped around building.

They should get a zero for customer service. This evening I went in and bought an arm load of stuff I shouldn't have. While ringing me up, the checker said "mam if you buy 2 hair products, you can get the 3rd for free," so I told her "okay, keep ringing these other customers up and I'll be right back." I'm picky so it took me 10-15 minutes or it felt like it to find my freebie. I get back to the front and see the same 3-4 people that where behind me still standing there giving me the meanest glare ever. I get back to he register and said "OMG I didn't realize you all were waiting that long I thought you kept ringing people up." The checker said "yes we were all waiting on you dear." Turned around and saw a poor elderly woman looking exhausted right behind me and I apologized multiple times to her. This checker made me look like a total dick in front of these people. Keep in mind most people at walgreens don't feel good and want to get in and out. I hope this doesn't happen to anyone again, anyone in my shoes tonight or the people that were behind me. It was horrible. read more

Outrageous prices at the pharmacy. They charged me 5 times more than other pharmacies in the area and 4 times more than the price they showed online. I asked several times how much it would cost when I handed them the script but they flat refused to tell me. Secret pricing is a red flag. Not only that, they filled it wrong. The staff is usually rude. Last month, I waited in line behind two cars for over 45 minutes. This is the last straw. Walgreens has lost this customer from the pharmacy and the inside forever. read more