Came here a couple months ago, since my partner needed to purchase some hair to do her braids, the…read morestaff was very helpful when it come to figuring which hair was best as well what hair we were looking for. The store also have a lot of hair products, cologne& perfume as well skin care and nail products.

Love all the accessories and hair products they have for cheap prices! Workers were also very nice!!read more

They have a variety of supplies. The young ladies that work there are always very helpful.read more

Purchased some hoop earrings and they would not hook. I iImmediately took the earrings back for an…read moreexchange with my receipt the same day of purchase within 30 minutes. The manager would not exchange them or come out his office. He sent associate out stating I needed to work a little harder at making them work. I will never purchase from this store again.

November 2, 2023 11:40 A.M,…read moreI had just come from walking the track, getting my miles in so I'm feeling good, my endorphins are high. Its a great start to my day right? Well, I walked into Bok's, no greeting. Ok, I am going to get what I need and keep it pushing. I find my products in a minute's time and proceed to the counter. The cashier is standing with her back to me and still never acknowledges me. She is looking at the water bill, then mumbles, "hold on." It seems like she was on the phone from the way she was holding her head, so I don't know if it was directed to me. What I do know is that you had a customer in your store that you ignored twice. After about 20 or so seconds (yes, seconds, that's a bit of time to just stand there without any contact), standing at the counter to be acknowledged and serviced, I placed the products on the counter and left. In THIS economy, when I chose to spend my hard earned money with your establishment, poor customer service will never be tolerated by me. I want to feel like I am welcomed and appreciated for choosing your store to patronize and spend my money. I have always felt guilty going to these Asian owned hair stores knowing their history of treating their black clients like trash, but build and feed their families off of our communities without giving back to the very community that supports them. This was the catalyst I needed to stop patronizing these business. You will never see a dime of my money again, and I hope others wake up. Y'all need additional customer relations training, you know, the Chick fil A model.

Are y'all gonna be open tomorrow morning or still closed I passed by and I didn't see the open sign…read morelight on so I was wondering if y'all we'll be open tomorrow morning

Nice place with a huge selection of everything. Hair is reasonably priced. Good selection of…read morecrochet braid hair and products for natural hair. The owner is very nice and polite. I've never had any issue with any products purchased here. The staff is helpful without making me feel watched or followed. I live on the Westside near Argyle Forest but I come to this location for my beauty supply needs

Summary of Incident at Ulta Beauty Salon, Yulee, FL Date of…read moreInitial Visit: February 2, 2026 Location: Ulta Beauty, 463911 E State Road 200, Yulee, FL 32097 On February 2, I consulted with stylist Jessica at the Ulta Beauty salon in Yulee, FL, regarding the installation of hand-tied hair extensions. Two weeks prior, I had paid $400 at another salon to have my hair bleached blonde. I showed Jessica my blonde hair and the matching blonde extensions ($200 purchase). She scheduled an appointment for February 3 at approximately 2:00 PM and recommended toning my hair, describing it as "a touch warmer" than the extensions for a seamless match. On February 3, Jessica proceeded with the toning but accidentally applied a dark brown dye instead. Upon realizing the error after partial blow-drying, she attempted corrections: * A clarifying treatment under a heat lamp, followed by washing (ineffective). * A first bleach bath, during which she informed General Manager Jen of the issue. Jen introduced herself and promised further discussion. * A second bleach bath. After these processes, my hair emerged as a bright copper orange-red, with the original blonde color completely stripped and significant damage evident (hair snapping off). Distraught and in tears, I questioned how this occurred, emphasizing my recent $400 blonde treatment and desire only for extensions. Jessica falsely claimed I did not arrive with blonde hair, even after I presented time-stamped photos from the previous day proving otherwise. She then insisted, "That's not what you came in here with." When I suggested reviewing security cameras, Jessica walked away and did not return. Manager Jen appeared annoyed, rolled her eyes, and asked, "Ma'am, what do you want us to do?" She offered only a no-charge consultation with a senior stylist in the coming days and waived fees for the current visit. No further immediate remedies were provided, and I left with sopping wet, unfinished hair. That evening, my husband accompanied me back to the salon to request a signed written account of the incident for documentation. After a 20-minute wait, Jen claimed she felt "attacked and unsafe." We calmly requested she contact her district manager to mediate. After multiple refusals and a 45-minute delay, Jen provided a claim number (4A26022 IRCPOCO) and phone number for the claims department but did not connect us to higher management. On February 5, the salon's Experience Manager called to cancel my scheduled consultation, stating they would no longer provide services to me and that the claims center head would contact me that day. No such call was received. As of February 15, despite ample time, Ulta and its claims department have offered no communication, resolution, or compensation. My hair remains severely damaged, requiring: * $710 for new red hair extensions (to match the unintended color). * $400 for installation of the new extensions. Total Financial Impact: $1,710 ($400 prior blonde treatment + $200 original extensions + $1,110 post-incident costs directly resulting from Ulta's error). This incident involved professional negligence, false statements by staff, inadequate remediation, and poor customer service, leading to emotional distress, humiliation, and financial loss. I request full reimbursement of the costs, compensation for hair damage (including restorative treatments), and an apology. Ulta must address this promptly to prevent escalation.

I was Christmas shopping for my wife and was given a list that included pictures. When I entered…read moreAmber greeted me and asked if there was anything I needed help with. I told her that she may regret asking. I broke out the pictures and she was amazing at helping me find everything on my list ! Except one thing that was sold only online but found an excellent substitute. As a man I can say that everyone here has helped me every time I am in need . How ever Amber went above and beyond today! I am very grateful!

I was at the Macclenny store on last Thursday, 11/17, at checkout my cashier was Hannah - fabulous…read morehuman being! I loved her customer service and wanted to bring acknowledgment to this person. She was welcoming, bright, helpful, and vey patient in helping sort my coupon issues. This store overall does offer their customers great customer service, and Hannah is icing on the cake. Thanks Hannah.

Horrible experience today. when I walked in there were no employees at the front at all. I needed…read morehelp but didn't see anyone until I realized there were 3 employees doing inventory. I asked for direction and wasn't greeted or smiled at. After picking out my items I proceeded to the front counter where there was no one working. the manager was doing passport pictures and did not acknowledge us or tell us that they would have someone come up to check us out. I attempted to do self checkout but quickly realized I couldn't since I was using an insurance card to pay for my items. I selected "call for help" on the machine where it embarrassingly alerted the store that I needed assistance. the manager continued to ignore me while I stood there with my items and the light on the kiosk flashing. After a couple minutes another lady from the back of the store came up and attempted to help me but seemed confused and slow to answer my questions. Another customer came up and started asking her questions and she completely turned away from us to begin assisting them while I was still in the middle of paying for my items. she then half-heartedly advised me that I couldn't use the self checkout to pay for my items with the insurance card!!! I said well that's why I asked for assistance! she said well if you want I can check you out..."YES that would be great " I replied while swallowing my annoyance and trying to appear pleasant. Despite all this, she slowly proceeded to ring up my items and then casually informed me that my insurance card wasn't pulling up under the zip code I provided. (the only zip code I've lived under for the past 9 years). when I asked why that would be or what could be done she just shrugged and said they couldn't help me. I asked for the manager (who happened to be the lady ignoring us this entire time) standing right next to her. She was unfriendly and looked at me with deadpan eyes and said sorry that's not our business. I hissed thank you through my clenched teeth and left the store and hopped on yelp to leave this scathing review. Horrible atmosphere and a total lack of enthusiasm to assist a customer checking out with only 5 items. (Diapers and wipes for the baby)