Oh no! How on earth does this place have such a low rating? I see some issues with pharmacy but my review is for the store, customer service, and online pick-up. I'm so grateful for Diana. She is friendly, thoughtful, and incredibly efficient. She fulfilled my order when my family was stressed, in a bind, and at the end of a long day. A huge thank you to Diana, our saving grace, for going above and beyond this evening. We really appreciate you! read more

You're always on hold, especially for the Pharmacy, for almost an hour. I highly doubt they are so busy that they can't at least acknowledge that someone is trying to get ahold of them. Such a joke. Update: they are closed today, the 4th, with no signage indicating so. Their automated call system is such a joke and is zero help. You waste an entire vacation day trying to get ahold of someone. read more

I go to pick up my prescription and I'm told one moment... 3 to 4 minutes past while leaving me sitting in the drive-thru.... The technician then comes back and says oh the pharmacist is on a 10 minute break. You need to come back. Excuse me? A 10 minute break at 10 in the morning???! Do better Walgreens. This is ridiculous. read more

They went above and beyond. I am very thankful for our Lincoln Walgreens pharmacy staff!

Really appreciate how welcoming, kind and professional the staff is! They keep the place very clean and well organized! I really appreciate Mike, the manager! He's very caring and helpful! Grateful for my pharmacy!!! read more

How rude you guys get a zero star the lady in pharmacy turned around looked at me didn't say anything and proceeded to do other things while I waited at the counter for an order she needs to be reprimanded read more

I've never had a worse experience with a pharmacy in my entire life than this place. Absolutely abysmal service and competence. Weeks of back and forth. Every time I went in I was told it would be ready the following day. The next day they had no idea who I was and told me the same thing "we will get it ready by tomorrow." Then again, next day it wasn't ready and I had to do the whole thing over and over again. I tried for THREE WEEKS. Finally just went to a new pharmacy. Got it same day. I'd recommend no one transfer their meds to this pharmacy. read more

The wait times at the pharmacy are insane! You would think that you are in Disney land waiting to board a new ride.

The staff there is so friendly and helpful. Their rewards program is easy to use and saves me so money.

This is my neighborhood Walgreens and I really like this store ! My issue is the pharmacy so my review is only for the pharmacy. I went to Walgreens to pick up my son's medication. There was nobody in the desk to help everybody was I believe getting the prescriptions ready for other people and there was another person helping a drive-through car. I waited maybe 10 minutes or so and there was nobody in line but me. Once somebody finally helped me they said my prescription was not ready and it would take 20 minutes and I understand so I stuck around shopped a little bit waited for 20 minutes. When I went back after the 20 minutes, there was a huge line and I waited 40 minutes to pick up the prescription I don't know if they're understaffed but waiting 40 minutes it's not OK.. read more

Walgreens - Just waiting in line for the pharmacy.. - Drugstores Near Me - Lincoln, California

I can usually tolerate the long wait for the pharmacy since the people, in general, are friendly. My last experience though with the photo department was awful. We were dropping off FedEx packages which we had done numerous times before and normally the employee knew which barcode to scan on the package so that we would receive a text message saying the package was ready to be picked up by the FedEx driver. This last time, a different lady was at the Photo department and was rude and acted like we were bothering her. We were dropping off 10 packages since it was before Christmas and the lady was scanning the wrong barcode (the USPS barcode at the bottom). FedEx would perform the transport and USPS would make the final delivery. After she scanned, we didn't receive any text messages. She kept asking us for our telephone number and acted annoyed. We told her she was scanning the non-FedEx barcode, but she told us she knew what she was doing. We ended up taking our packages directly to FedEx which was in Rocklin. Also, when we complained to the lady at the cash register, she said, "Well, we don't have to receive packages for FedEx and that they were doing us a favor." We mentioned this to the FedEx manager at their store. Seriously thinking about transferring our pharmacy elsewhere now so we won't have to go to this Walgreens ever again. read more

Terrible pharmacy. Very short staffed. Constantly having to wait for RX. I would not recommend. I feel bad for their employees. Who closes a business (pharmacy dept) to go to lunch? Unheard of. Especially when dealing with prescriptions! read more

Had to visit this pharmacy 4 times to obtain a vaccine. They keep claiming there was no prescription, then I brought in a prescription from my doctor and they claimed it was an "order". My wife had the same issue so after 2 times we decided to go to the CVS in Target and they agreed the document was in fact a prescription and they added it to their system. Hopefully Walgreens corporate notices these issues from many customers or this location will likely fold when competition arrives. read more

Nothing like waiting in line behind 2 cars for 1.5 hours and they are probably like me- place a refill (very common and simplistic med (beta blocker) that requested refill 3 WEEKS AGO, came back weekly, it will be ready in an hour, it will be ready in an hour, etc for 3 weeks!! Now I sit and wait. Shame on you Walgreens! Either incompetent staff, too short staffed, or all the above!! read more

This is the worst pharmacy in the area. No matter what you do you are going to wait and wait and wait..........

So understaffed, disappointing. I needed razors and no one had the key besides cashier who was super busy. I ended up leaving and going to CVS. read more

This Walgreens is very clean and well organized. The staff is friendly and helpful. I came here for Squishmallows and I was surprised to see so many! Other Walgreens have had lots of empty shelves because of the Squishmallows! read more

Very nice and helpful staff . But they need some help on receiving incoming calls . But it's a lot better than it used to be on most days read more

Clean store and friendly people - online orders - easy pick up! I love the early hours and how organized the isles are.

Can't give less than an one star. This pharmacy is AWFUL. Don't waste your time waiting at this place. Service is trash and there's absolutely no professionalism. read more

In fairness, my review is for the drive-thru pharmacy. Today I waited 55 minutes in line and typically it's well over half an hour each time I go. I recognize that staffing can be an issue during these challenging times but the management needs to address this issue and seek more realistic solutions to prevent waiting for close to an hour for a prescription. read more

Walgreens - a car parked in front of a building - Drugstores Near Me - Lincoln, California

Well here I am again with a horrible 3rd experience at this Walgreens pharmacy. Put my Rx refill in via phone TWO weeks ago. Came in one week later knowing how slow this pharmacy is. RX not in and they told me to come back in two days. Come back in two days and nope still no RX. They say call in two days and see if it's ready as we should get a shipment Saturday. I give it an extra day and call Sunday. Pharmacist says we don't get shipments Saturday la nor Sundays. Should be in tomorrow/monday. Here I am Monday 8/26/24 5:25pm. I go through the drive though and it's NOT here. I took my last pill today. This is a patient safety issue and Walgreens pharmacy should be shut down due to poor practices and placing patients at risk. I plan to find a way to report them. read more

This is a typical Walgreens with the standard merchandise consisting of what you would expect to find in drugs, cosmetics, sundries, cold drinks, snacks, seasonal items, etc., and if you are lucky, some great bargains. I was able to locate a recently hard to find item which still dumbfound's me as to why. I needed my CeraVe foaming face wash for oily to normal skin. They had them in smaller bottles, but I was relieved to find them, so of course, I bought two! Leave it to Walgreens to establish themselves conveniently located near the Sun City Lincoln community, just a short driving distance from my parent's house. Kind of a long drive for me, but I was happy to swing by during my weekly visit. They just seem to carry a little bit of everything which is important for my skin care survival! read more

Walgreens doesn't even deserve one star. Specifically this location, but have had problems at other locations as well. Every time I go for a refill they say they don't have an approval from my doctor, so I call my doctor and they verify they have sent it, so I drive all the way back to Walgreens and they tell me they have the approval and will get it ready, when I go back to pick up they tell me they don't have approval again. We go in circles and they still can't figure it out. So incredibly frustrating. It is every time and every prescription. I will be moving all of my prescriptions to another pharmacy right away. read more

Literally choose any other pharmacy if you want to get your medication. Their service is very slow and when you call in advance to get your prescription filled, it's never ready when you come to pick it up. Even when you call multiple days in advance! read more

Ever since COVID, this Walgreens has been a nightmare to work with. First and foremost, who's bright idea was it to have the one drive-thru line double as a COVID testing spot AND a prescription pickup spot? I understand if people want to remain in their car to get tested. Have another window or system so that they can be tested and people wanting to pickup medicine are not forced to wait 30+ minutes. Every time I come here, even when I try to do it during quieter hours, it's a 30-40 minute drive-thru line. For the last five times now, I've had my requested prescription refill just forgotten about. I try it on their horrific automated phone system? It doesn't get done. I try it on their website? Nope. I try and call? Half of my attempts go ignored and the few that pick up simply go 'We'll fill it now' days past the promised pick-up time. Do not tell me 'it'll be ready in two hours' if I go to the window days after I was told it would be prepared. read more

Absolutely the worst pharmacy on the planet My doctor sent a prescription in. I called and they said it would be ready in about an hour. My wife waited in a long line of cars the next day and got to the window where they said it was not ready. I really hate this place read more

I would give negative stars if I could. The pharmacist here is always rude and has the worst customer service that I have ever experienced. Don't come here. Pick up your medication somewhere else.. the Rocklin location is much better and worth the extra drive. read more

I truly feel sorry for the workers here. Rating is not against them, but management. This location is severely understaffed. A handful of times I had to wait a few minutes for someone to check me out. Not because there was a line, but because there was no employees at the register. From what I saw, there was ONE worker literally running around the whole store stocking the aisles, developing pictures, cleaning, then eventually running back to the register to check me out. The prescription department is even worse. Drive thru has taken me 1 whole hour on a number of occasions. Going inside the store isn't any better. A few times now they were closed even when they should be open! This Walgreens is wasting everyone time. Don't bother going to this store. read more

Walgreens is having issues as a whole due to loss. I ordered an online delivery and three of the four products weee out but not in their inventory. The growing theft issue is impacting the Lincoln store. Slaps on the hands are not the deterrents needed to stop this issue which is now affecting Lincoln residents. read more

Seems like the pharmacy is no good! I've called 10 different pharmacies looking for who has my sons medication. Everyone seems to be out of stock. Walgreens pharmacy was the 6th pharmacy I called. The lady asked what the medication was so I told her. She then says the doctor needs to call them and ask. Like what? You can't just tell me if it's in stock and then I can call my dr and switch the prescription to you? She says no. Crazy why would I bother my sons doctor to call them just to see if it's in stock. They were the only ones who had a problem telling me. No help at all. I know never to switch or deal with this pharmacy read more

Anybody have any idea what's been going on with the pharmacy here? It was totally normal for like 10 years then about 6 months ago, it completely flew off the rails. My 4 prescriptions somehow randomly lost their synch, so now I have to go 4 separate times per month to pick them up. At one point they also randomly lost their auto fill, which took multiple requests to get resolved. Lately, the auto fill order gets placed....it just doesn't get filled, which means I have to show up in person and wait anywhere from 15-45 mins in line (seriously, I time my wait times on my iPhone times now) only to be told to wait another hour for a prescription that should have been filled 5 days ago. This week, I went on Monday and stood in line in person to request a refill (don't even think about calling-- you'll be on hold literally all day) and was told "I'll put it in right now and it will be ready in 2 hours." After receiving no follow up, I went back in today and stood in line for 15 mins only to be told that it needed to be put in and would be ready in 2 hours. I went back in 2 hours and waited another 35 mins in line. I've been told multiple times that they're understaffed, but this is totally wild. read more

This is my neighborhood Walgreens and where I get all my prescriptions. There's plenty of parking and the store is always super clean and pretty well stocked considering. The customer service at this store is really great, cashiers are friendly, and will help you find what you need, and if they don't have something, they'll try to figure out where you can find it. Really over and above, but super appreciated during this time of unexpected supply chain struggles. They usually have great after holiday discounts tagged the day before, so it's a great place for deals! Pro tip, the photo and make up counters have call buttons so you don't have to go look for someone. I've found that they're always pretty quick to respond and are very helpful. I use the app to print to the store all the time and have never had a problem! Ok, the pharmacy. Like all others, corporate, or whoever, did them dirty. This facility does have an exam room for vaccines and whatnot, but there is zero space to wait. There is suppose to be a line for prescriptions and vaccines, but it's often co-mingled, so ask which line is correct so you don't end up waiting in the wrong one. Seriously, with the added responsibilities and customers in the store corporate needs to do something to allow for social distancing and waiting, and for the staff to do their jobs. The drive through line is the testing site, so be aware that if you're going to pick up prescriptions, it's going to be a much longer wait time than pre-pandemic. If you have small kids it's a great place to let them nap while you scroll though.... So that's a bonus for sure. Finally, and super importantly, the staff giving the kids 5+ vaccines here are AMAZING! kind, quick, and good at distraction. Not one kid left that exam room in tears which made it a LOT easier for all moms to take the next kid inside. When we were there you could get a picture printed for free, which was super helpful since after waiting for the appointment, you then have to wait around for 15 minutes. I have nothing but amazing things to say about the vaccine crew there. It's madness for sure, but they were making the best out of a really crummy situation. read more

I made an appointment using Walgreen's online appointment system to get Covid, RSV & Flu vaccinations. Appointment was made & Walgreen's sent me reminders about it. Arrived at appointment & was told that the pharmacy did not have Covid or RSV vaccines. None of that was communicated to me before. That's poor customer service & poor management. A simple system should be in place to reserve a dose when the appointment is made. read more

I rarely give a 1 star to any service but after another one hour wait at the 12 Bridges understaffed and undertrained pharmacy I am done. Three different times with the same prescription and the staff does not fill on time nor do they know how to apply a discount provided in writing by the provider. Then they tell me I have to wait another 2 hours for them to get in straightened out because they are again understaffed. I even took the documentation into them because I knew this was going to happen again. I gave them enough chances and too much of my time waiting in their lines to give them any more. I am moving to another pharmacy. read more

Well, the wait for the pharmacy has decreased from two hours to thirty minutes. Poorly staffed and could be better organized. Must be extremely stressful to work there. read more

Sad, they are repeatedly unprofessional. Scary place. If you need any assistance, you are out of luck.

Slow pharmacy. Always an issue with my prescriptions. Whenever I show up they just tell me it'll be another few hours

This place is ridiculous! On hold with pharmacy for over an hour and a half! Still holding.. read more

Walgreens - Time on hold - Drugstores Near Me - Lincoln, California

Terrible customer services at this pharmacy they are under staffed and do not have prescriptions ready on time. They expect people to come back at anytime when they mess up on filling medications and not helpful in explaining things to help when needed read more