The customer service was so terrible by the pharmacist, Tonya, that I have started the process of reporting her to the corporate office. I really hope proper measures are taken to ensure that no other customers buying medication for themselves, or their baby like I was, are treated the way the I was treated when I called to question the instructions given to me by the pharmacist that conflicted with the instructions given to me by the doctor's office. Tonya was condescending, rude, and talked over me constantly instead of listening to my every word as a concerned parent. Then, she hung up on me and lied about it when I called back to get her name so I could report her. When dealing with medication dosage for an infant, which could potentially have serious consequences if distributed incorrectly, a pharmacist should act with 100% kindness and understanding, listening to the customers every concern with patience and answer calmly and PROFESSIONALLY. She did none of this and acted like a child when I told her that the prescription was filled incorrectly (having called the doctor's office first when I noticed the discrepancy and contacting the pharmacy per their instruction). Absolutely unacceptable behavior from a woman who is supposed to be a trained professional. If changes to a dosage are made to a prescription by the pharmacy, that should be explained before the customer leaves the building. I would advise to never fill prescriptions at this location, and I may never use Walgreen's again due to this woman's behavior. Being the huge corporation they are, my official complaint will likely be ignored, but I hope not. To Tonya, please treat concerned parents questioning the dosage instructions of medication they are giving their infant nicely in the future. Literal lives could be at stake. If you have something to prove, please do it when the health of a baby is not in question and by all means, off the job. You are giving Walgreen's a bad name. read more