1 Star for Jennnifer, in particular…read more
I am extremely disappointed with my experience today at Southern Drugs in Darien, particularly with the pharmacist, Jennifer.
Today was the second time I have had an unpleasant interaction with Jennifer where I felt argued with, belittled, and treated as though I didn't know what I was doing.
My daughter has been through an incredibly difficult couple of weeks. She was hospitalized with a complicated infection and desperately needs to complete her prescribed antibiotic treatment. When I realized that we ran out of her liquid amoxicillin before the prescribed 10-day course was completed, I drove to the pharmacy because there was clearly a problem that needed to be addressed. especially because today begins a 3 day holiday weekend , and they will be closed on Monday.
Instead of helping me resolve the issue, Jennifer repeatedly questioned me about how I was administering the medication. She asked me twice whether I was measuring the medication with an actual tablespoon and proceeded to argue with me for several minutes about it.
For the record, I was not measuring this medication with a tablespoon. I was using the oral syringe provided by the pharmacy. In fact, I had specifically asked the other pharmacist, Andy, for a syringe because one was not initially provided with the prescription.
I understand that pharmacists have a responsibility to make sure medication is being administered correctly, and I have absolutely no problem answering reasonable questions. What I do have a problem with is being spoken to in a condescending and accusatory manner when I am trying to make sure my daughter receives the medication she was prescribed.
What made the situation even more upsetting was being told that my daughter would not be able to receive the additional antibiotic until Tuesday, along with being told that Jennifer wasn't sure what she expected her to do--while the conversation continued to focus on what I supposedly had done wrong.
I am her mother. I have been at the hospital, dealing with a very sick child, trying to keep up with medications and do everything I possibly can to make sure she gets better. I did not go into the pharmacy looking for an argument. I went there for help.
There is a way to ask questions and address a medication discrepancy without making a worried parent feel stupid, irresponsible, or like they are somehow to blame. I left feeling humiliated and completely unsupported.
This is especially disappointing because this is the second time I have experienced this type of treatment from Jennifer. Everyone has difficult days, but twice is a pattern that I feel needs to be addressed.
I sincerely hope management will look into this because customers, especially parents, dealing with a seriously ill child, deserve to be treated with respect, compassion, and professionalism.
I have always believed that a pharmacy should be a place where you can go when you need help and trust that the people behind the counter will work with you to find a solution. Unfortunately, that was not my experience today.
Historically speaking, Jennifer has not been the nicest person. However, Mr. Andy has always been very helpful and kind.
I hate to rate this Pharmacy a one star, due to the actions of one particular pharmacist. But, it only takes one person to genuinely ruin a place of business.
I have been a customer here for almost 10 years. But after today, I'm seriously debating switching pharmacies.
Jennifer ... Shame on you.
