Probably the worst pharmacy in Houston. Never answer the phone, something is always not working, prescriptions never ready on time. The only reason they get business is because of location. At this point, I'd rather drive farther than deal with these incompetent people. read more

This is by far the worst and most incompetent pharmacy I have ever encountered!! They constantly either don't fill the prescription correctly (it's a compounded rx and I've had them give me an uncompounded version several times) or say that it's ready and it's not bc it's usually not compounded. It's very frustrating to deal w them and I've tried using the phone system to call my Rx in and it's impossible to get through as they constantly pick up and ask you to hold. I wouldn't use this place willingly. read more

Wow zero stars. Gilbert and whoever was manager here was the rudest ever. I am a very easy-going person and the moment I walk in the manager says "photo" doesn't even look me in the eyes, just points. Gilbert talked to me with the biggest attitude saying they were full. Ok? Full what? With an attitude he says "that means we're not taking anymore packages to be sent". I honestly rarely write reviews. But I just had to for this store. I have never seen so many sour people in one store. Never ever coming here to purchase anything. It's so sad honestly. If you hate people and your job so much then quit. Customers who come in with a great attitude, leave feeling down because of it. read more

Agree with negative reviews .Showcase of failed management and customer culture .Impossible to reach by phone . Confusion and disorder .

If I could give this location zero stars I would. When you drop a prescription and are told it will be ready in 1 hour and you give them 24 and they still don't fill it on time and can't give you a reason, they don't deserve your business. They have quite a few incompetent people working here and don't deserve the business when the can't treat their customers well. read more

Today , I went in for a couple of odds and ends. A cashier with grey hair mid 60's , announced " "Cash only!" I said not loud, "I am going somewhere else' She responds loudly condescending voice "of course you are. She's under the impression that there's not a CVS across the street. Rude and for no reason, no thank you read more

I live behind this Walgreens I'm force to come because it is the closet location. I have noticed the customer service is lacking and every time I go in it's a bad experience for me. I noticed I'm invisible to the cashiers and no help when I need any. In this particular occasion I came in and bought makeup and over the counter medication. There was only one person in front of me and the cashier was very slow I understand normal speed but the lady was being slow on purpose. It was an elderly white woman and when it was my turn she did not even say hi to me. She grabbed the pill and scanned n she was rude. She didn't say thank you or even said your welcome when I said thank you. She felt bugged by my presence at her store. I felt discriminated against because when it was the Caucasian ladie's turn the one behind me she was greeted hello how are you? I felt really bad and I left To think that this is still going on 2021. What a shame because it's not my fault what I look like. I believe she needs a diverse culture training video I will be calling corporate as well. read more

Walgreens - customers at the cash register - Drugstores Near Me - Houston, Texas

I'm curious about the issue is with this place because the pharmacy managers and most of the assistants are sweet. One of the managers in particular is a super nice dude. But the service is so slow and they mix stuff up regularly. They also almost never answer the phone. It's just not a good pharmacy/store and I think it's only in business bc of the location. But if you worked here please spill the tea because I'm very curious about what goes on behind closed doors at this place! read more

I've been filling my prescriptions monthly here for 3 years because I live down the street. However, I really dislike this Walgreens location so I'm considering moving my prescriptions elsewhere, even if it's out of my way. The biggest problem: the wait! This is the busiest pharmacy I've ever been to, without a doubt. The parking lot is hard to get in and out of because it's so busy, and the exits and drive through entrance put you in a bad spot relative to the (also busy) Yale and 20th intersection. Leaving to go north on Yale or west on 20th is nearly impossible. The parking lot sucks, but if you're going to the pharmacy, I recommend parking and going inside vs. going through the drive through, which can have an absurd wait, even if there are only a few cars in front of you. I have been at all different (weird) hours and they are always busy, but definitely slammed at rush hour/evening times. Don't expect your scripts filled in 15 mins. while you wait like they do in the suburbs. Backorders or no stock are a little too common here as well. On a recent visit, they didn't fill my prescription...but didn't tell me until I got there. My insurance had changed but I hadn't given them the new information, and they said that the script was really expensive without insurance...so they just didn't fill it! I was pretty upset about that. The medication was for an urgent health issue. Who's to say I wouldn't have paid for it anyway? Or ya know, maybe gotten new insurance?! (Especially considering it's the beginning of the year.) The store itself isn't much better. Stock can run low on some items, and you can't really count on getting something here. I came here sick looking for tissues and was sad to see only a few boxes of the cheap kind left. Customer service isn't good but many employees are very nice. Usually I don't need anything, but I do find it odd that the beauty counter person at every other Walgreens always approaches me to ask if I need anything, yet nobody does at this location. One employee I approached to ask for a bathroom key was unhelpful and somewhat rude, so I asked someone else. read more

I've visited this Walgreens about 5 times or so since moving to the area, and I suggest to go in get what you need and bounce. This particular Walgreens can get very busy since it's at the corner of W.20th and Yale, I would suggest to avoid going around 3 when the school lets out because traffic just gets horrendous. I do agree with Carrie B. that the pharmacy department should have a different set of reviews but I will review the pharmacy and overall store. I have had 3 prescriptions filled here last week and I have to admit that I was dreading to do so because I've read other reviews about the lines being long and about prescriptions being shorted. But this Walgreens is right down the street so I just sucked it up and got it done. My prescription was ready when it said it would be. I went inside to pick it up because the line at the drive through was too long. The line at the pharmacy window went quick and I'll admit, I went through my prescriptions to make sure that they were all there. The process was quicker than I'd thought it would be. Now to the store. Overall, the store is organized. I have noticed that they have a lot of missing product from their makeup department. The employees seem to go out of their way to avoid contact with customers. It's like they think, "I don't bother them, they don't bother me." lol I've never had assistance during my visits here or have been asked if I needed help with anything. Just yesterday, I was buying some gift cards for my coworker and the girl at the counter had major stank face. She seemed to be bothered because I asked for the gift card receipt and was not friendly at all. But anyway, I was not going to let that get to me that day. To sum it up, if you need to stop for a few items without having to deal with the mess at a bigger store, stop here but I suggest, get it and get out. read more

Terrible service, pharmacy staff complains about working there. They are not helpful on the phone, are rude and have no idea how their online system or orders work - and they clearly don't care to learn. I sat at the drive thru pharmacy window to pick up a prescription and they literally closed the window on me at 1:27pm because their lunch break started at 1:30pm. I wish zero stars was an option to rate this place. Switching to CVS read more

pharmacy is the worst bad stanky as attitude Is like they hate there job!!! it's unbelievable all of them need to be fired, went in person this lady stated we have the medicine we cannot give it to you because you go to Walmart you need to be in one pharmacy only!!!! the phones they don't answer terrible they would put you on hold and they won't answer and they keep doing it until the want. worthless people!!! read more

Worst pharmacy ever. Not sure why I have had some allegiance to Walgreens and have been putting up with them, but I am done! Waited 20 minutes to drop 3 prescriptions off, went to get them the next day after I got my text that said they were ready and they only ring up 2. No mention of the 3rd... Apparently they needed to confirm something with the doctor and its not ready. Why did I get a text that it was ready? Just wasted 20 minutes of my life, again, with another visit on the horizon. Don't think the drive thru will help you out, you sit there as long as you would be in line because there is only one person working. Pharmacy is understaffed and disgusting. Transferring my prescriptions promptly. read more

Seriously the worst customer service I've EVER experienced at a Walgreens. Do NOT use this Walgreens, if you can help it. I'd even rather pay the extra $$ and go into CVS. The cashier was so dismissive and seemed to be irritated she had to deal with cashing people out. Then, another employee was asked about how to get into the locked restrooms and told my elderly father, he should have known to open the door immediately while the green light was on. I mean really!? If I could have given ZERO stars, I would have. Avoid this location at all cost! read more

The pharmacy is extremely slow and the drive through is even worse. They seem to be ALWAYS understaffed at the bustiers times. read more

Walgreens - I am the 3rd car in a row of 6 - Drugstores Near Me - Houston, Texas

The following review pertains solely to the pharmacy at this location. This is a log account of my harrowing experience win this pharmacy. I encourage anyone considering using this pharmacy to read and beware! This pharmacy is despicable. My fiancée and I have collectively been stolen from, lied to, misinformed, and completely disregarded by the pharmacists. A few years ago, before we met, my fiancée was prescribed a controlled medication for her severe anxiety and panic attacks. She went in and got her medication, which was labelled correctly, and opened it to find that it had been replaced with an antidepressant to which she was not prescribed. It was blatantly obvious that one of the pharmacists had stolen her medication-when confronted, the pharmacist vehemently denied even the possibility of a mistake. The pharmacist said my fiancée was lying and was trying to get more of the medication so she could 'continue abusing it', and refused to check the inventory of the proper medication to prove that it had been dispensed. Fast forward a few years. I began using this pharmacy when prescribed Suboxone for addiction treatment. For those who do not know, this medication prevents a recovering addict from using by blocking the opiate receptors. It 'mimics' opiates by preventing withdrawal symptoms without any of the euphoric or psychological effects caused by opiates. It has been instrumental in my lengthy journey of recovery. I'm administered the medication under the supervision of a medical doctor and it has saved my life. The Walgreen's pharmacists have jeopardized my sobriety multiple times. They often like to claim that they have not received my script(which I bring to them in person), and I have to make emergency calls to my doctor to receive another one. Every month, I call to make sure my medication is ready-the pharmacists always say 'yes' and then when I get there, they have any one of a plethora of clever and creative excuses as to why my medication won't be ready for any number of days, sometimes weeks. I need this medication to prevent severe withdrawal symptoms and cravings. Twice I have been stranded, sick and miserable, because the pharmacists have lied and said that I don't have a file with them, haven't given them a script, suddenly don't have insurance on-file, or have already picked up my medication. The reason always changes depending on which pharmacist you talk to. The pharmacists are rude and callous. I constantly feel judged for being an ex-drug addict and a few of the pharmacists have upon multiple occasions made off-handed comments about me being a drug-addict, medication-abuser, etc. I feel extremely uncomfortable dealing with these horrible people and hate that my sobriety and well-being is so unpredictable because of the whims of a few abusive pharmacists. It's not their job to judge their patients and their medication and/or medical issues. Pharmacists are supposed to dispense medications as directed-this they do not do. Today is the day I will never walk into a Walgreens again. My doctor decided to call in my medication during our last visit. It is supposed to be dispensed today and I have just enough of my medication to last another day. The pharmacist claimed they never received a script from my doctor. I called my doctor's office and they have an on-file correspondence saying that the pharmacy did indeed receive and approve the script. The receptionist at my doctor's office told me that all of their patients have problems with this particular pharmacy, that they often claim to have 'not received' scripts for controlled medications. The pharmacist lied, and I am taking my business elsewhere. We rely on pharmacies to dispense our medications. A lot of us unfortunately rely on these medications to function. The W 20th St. Walgreens Pharmacy employees take it upon themselves to decide whether or not you deserve to have your medication. Stay away from these people! read more

Worst worst pharmacy ever The policy at Walgreens is to answer in two rings. They do not. I called while in the store and I saw the pharmacist and techs clearly ignore me in a empty store. I would start calling corporate walgreens to get these staff straightened up. 1 (800) 925-4733 Walgreens, Customer service read more

I do not have a lot of experience with this pharmacy, but when I needed a prescription transferred to this pharmacy from one across town they were polite, prompt and efficient. They completed the transfer lickety split and I was able to pickup my prescription within 20 minutes of initiating the request. Great job and unusually spectacular customer service. read more

This store is always a mess and never has the products I need available. Not to mention there is always a homeless person sitting by the entrance! read more

Literally the worst Walgreens I've ever used. Extremely rude and incompetent staff. Have always had issues with them. Whether it's deleting my prescriptions in their system, telling me it's filled when it isn't, billing the wrong Insurance, wrong price, you name it they've done it. Worst pharmacy in Houston. Would give zero stars if it was an option. read more

Small store with a decent selection but the slowest, most undependable service. Do not count on them having your prescription ready even if they have emailed you to let you know that it's ready. read more

I just moved to the Heights and so therefore moved my Rx to this location. They have the slowest and rudest staff I've ever encountered at a Walgreens. To top that, they just don't seem to care. read more

This is the absolute worst Walgreens of all time. I think Mormons may own this one because they don't even sell beer and wine. Don't come here. If I could give them negative stars I would. read more

This review is for the service. Tabitha at the counter was rude and unfriendly. I hope this review can be of use when training. When asking for something she got an attitude for no reason. She then said in a very rude tone, "what are you saying?" I repeated myself twice after. She did then say sorry she couldn't hear over the store music. I kept my calm but the music was super low background music. Then while checking me out she said "almost done finally." The customer should not have to need to know about you getting off and that you are miserable at work. This Walgreens is the second time the welcome to Walgreens had horrible tone when welcoming. I love Walgreens as they are normally super nice and friendly. Hope this can be of use for training. read more

The only thing this Pharmacy has accomplished is to consistently never have my prescription ready when they are supposed to. I have lost total faith in the competency behind the Pharmacy desk, with never being able to accomplish something as simple as filling a prescription when needed. It has reached the point where I physically look up my prescriptions once I get home, just to ensure it is the correct prescription. read more

Just as all Walgreens are slow, this one is actually slower and more crowded than others (didn't think that was even possible). Drive thru and inside lines are both inappropriately and unacceptably long. I asked the technician if they do flu shots and he said yes. I asked if insurance covers them and he said in most cases. Did he ever ask me if I wanted one(which I did based on all those questions)? Nope! The employees are young and seem mildly incompetent as well. This isn't our normal Walgreens but the surgeon called our kids prescriptions in here. They also have frequent out of stocks. My kid just had surgery and needed his medication. They had to order it. It's a common medication. Unacceptable!!! Let's just say this will be our last time. read more

Long waits at the pharmacy--there is frequently one person working both the indoor line and the drive-through. The software for calling in your software is so buggy that chances are your prescription won't be there. Counting down the days until HEB opens in the Heights and gives us a better option. read more

The pharmacy here is very efficient and everyone is nice! Great and convenient location in the Heights.

If you want to get your prescriptions 10% of the time you show up here then by all means use this location. Otherwise find another pharmacy that is competent. read more

Usually have good service, particularly pharmacy and photos, but then occasionally get a crazy person, particularly with implementation of mask rules. Sorry if I accidentally forgot my mask in the car, no need to scream at my like I am a misbehaving dog. read more

Other reviewers seem to have had issues with the pharmacy. I have not used the pharmacy services here... so my review is on the rest! They always have a great selection, it's always clean and tidy... The Redbox is great too, not sold out of everything like the Kroger on 11th. read more

Took 4 employees and 20 minutes on hold to tell me that they don't carry larger than 4.7GB dvds.

Same review as before, the store just relocated to right across the street. Same staff and same service. As a matter of fact my previous review was at the new location right across the street. read more

I come here almost every morning to get a drink on my way to work. The ladies at the front are always so friendly and help me start my day off with a smile. I haven't had any interaction with the pharmacy but if the need ever arises I'll definitely be coming here. read more

If I could give zero stars I would. This is by far the slowest Walgreens Pharmacy in Houston not to mention that they are very unhelpful. I have had multiple occasions where there was a prescription out of stock and they didn't call me to inform me of it for my sick child. Then they claim to call the dr and the dr has no record of their attempt. DO NOT GO TO THIS LOCATION. read more

I am a frequent shopper here at Walgreens and live in the area and everyone in that store is always very helpful and the cashier that is out there sometimes Tabitha always direct me to whatever I need in the store and she's quick and efficient the stores clean very well organized it's always a quick in and out The lady that up right now in the morning the older Hispanic lady at times she seems very impatient read more

Pharmacy will take 4 hours to fill a prescription for an oxygen hose and mask/ then after waiting 4 hours to arrive to pick it up only to find out they don't even have the item in stock, than lied about calling me about it. Worst pharmacy in Houston. Use HEB down the street! Wayyyy better!! read more

Customer service is horrible. This location needs a whole new staff. The people here have the worst attitude and treat you as if you are a complete burden. 1 star is being extremely generous. I recommend the cvs pharmacy just across the street. read more

I'm writing this review as I sit in line at the pharmacy drive through. I'm the third car and I've already been sitting here for HALF AN HOUR!!!! The people that work at the pharmacy are pretty much useless. My doctor faxed in my prescription 3 times and they some how "never got it" finally he called it in and sent me a message saying this walgreens is run by idiots. Other times before this I have given them a day or two to fill and I'll come to pick it up and they will have an issue they never addressed and haven't filled my prescription. I'm getting the rest of my scrips filled and then NEVER COMING BACK!!! Go to CVS across the street. This is the worst pharmacy in Houston. read more

This Pharmacy has the most unhelpful and unprofessional staff of any pharmacy I've experienced. They don't answer the phone, prescriptions are never ready per the automated voicemail they send, and they are all around unhelpful every single time I have to go. On top of that, the staff are often rude and inconsiderate-leaving questions unanswered and you to work around their schedule. Take your prescription somewhere else! read more