This Walgreens is the biggest joke ever! Pulled up to drive through behind 3 vehicles to wait to pick up a prescription. I'm waiting about 12 minutes when I see an employee come out and take the sign out of the second drive through which was closed. The truck in front of me pulled forward and so being the next vehicle I enter the drive through. I press the help button to here this lady says "welcome to Walgreens " and I say I need to pick up a prescription and the lady says " I'm sorry we don't open until 2." I look at my phone and it is 2, so I say it. She said " we open at 2"‍ I should have just stayed where I was but my temper got the best of me. I circled back around to now be behind 5 cars.... 15 minutes later I am still sitting here. The only reason I use this place is because the insurance refuses to refill this prescription anymore unless it's a 3 month supply and has to be filled at Walgreens. Wait to go Aetna Insurance, your policy's are what keep crappy businesses like this one around! This isn't my only bad experience either, their photo department rarely has anyone in it and it's a wait game there also. If your time is as valuable as mine, spare yourself a trip here. In my opinion I am the customer and they are receiving my business. I don't care if it 1 minute til 2, you treat a customer as a customer . read more

Unbelievably rude, abrupt and didn't have a clue. I called asking about a new prescription I hadn't picked up yet. I was told it didn't have any refills. Okay well I haven't even gotten the first prescription filled much less trying for a refill and it's been over 24 hours. Where are the nice ones they show in the commercials please cause it sure isn't in this pharmacy! read more

Called Walgreens to ask that they have a prescription transferred from a vendor to Walgreens on Wesley. The pharmacy representative who I spoke with could not have been any more helpful, polite and efficient. A very positive experience. read more

How many Americans have used this pharmacy and been treated like a fucking Criminal by their Horrible Pharmacist? I'm from a small town in Texas and my local pharmacy was unable to get my pain medication in this month so I had no choice but to use this HORRIBLE chain. I have NEVER in my life been treated so disgustingly by a Corporate then like I have by the Pharmacist in Greenville Texas. I am dying from digestive failure and this place has given me the run around or a week. My Doctors office contacted them to inform them I would need my medication early since I would be traveling for the holidays. Yesterday Friday at 9 am I called this pharmacy to speak with the pharmacist to make sure there is nothing else they're going to need that everything is in order for me to be able to pick up my medication. I was told that yes we see you doctor has called and you'll need to call in the morning to remind them to fill it. At 9:30am I called and asked to speak with the pharmacist. Repeated everything and I was met with "I don't care we have a policy where it needs to be in writing have your doctor call it in to somewhere else you won't be getting it from us" and he hung up the phone. America We have a BIG problem in our country. Our medical system has been taken over by a bunch of foreigners, who don't care about us as Americans being sick all they care about is what control they can have over us. Walgreens had every opportunity over the last week to tell not only myself but my DOCTOR when they called that their request needed to be put in writing. I now have to have my Sister drive 2 hours from her home to pick my pain medication up and then drive 3 hours to meet my husband at a half way point to get the medication from her because I run out of what pain medication I have on Christmas Day. I can NOT eat with out having pain medication because in 2019 I was diagnosed with Pre-Cancer of my Pancreas. To save my life they performed a full Whipple surgery. In October of 2024 I started having major complications and now my digestive system is dying. On top of that December 11th 2024 I fell and Broke my Back shattered my L1. Walgreens is not in business to care for your Dying or Sick family member or even yourself. They're in Business for MONEY and their pharmacist are some of the most uncompassionate, Angry, Unhappy Employees I've ever had the misfortune of coming in contact with. If you want to save yourself or family member the amount of frustration I have just been through this last week? NEVER EVER DO BUSINESS WITH @Walgreens!!! read more

If I could give negative stars I would!! Customer service is terrible, prescriptions are often delayed due to incompetence of the pharmacy staff and no one EVER answers the phone. 18 minutes on hold and then the call disconnected. Steer clear! read more

horrible pharmacy services. I have been trying to fill the same RX for a month and they keep canceling it. Plus they just canceled another med that I told them I would pick up when they finally got the one ready they have been canceling for a month!!! Don't go here if ur meds are a life and death situation.... they will just cancel them!!!! read more

I would give a 0 if I could. My refills, which I am on auto refill, are never ready. My car is in the shop so my mom drove 30 miles into town to pick up my blood pressure medicine and they sent her away telling her to come back and they would start filling it. 30 min later, she went back and it wasn't ready so she went to Walmart and shopped for an hour and guess what...it is still not ready. She is older and decided she could not stay in town waiting. I have not had my blood pressure medicine for days now and I guess I will have to wait till she goes into town in a few days or my van gets out of the shop. This is starting to be a pattern and they do not care. Lisinopril is a common med and how hard is it to put 90 in a bottle and close it? Don't use this pharmacy, their customers are not important. read more

Compared to other pharmacies, by far the best. I'm surprised HIPPA allows any type of comments to be posted. All the bad reviews are due to bad circumstances and a matter of personal opinions, Pharmacy board and DEA I'm sure appreciate their compliance as I do for their outstanding customer service to the community! read more

The store is great. But OMG, someone fix the "broke ass" pharmacy. Waiting times of 1/2 hour+ in the drive through. Refusals to get new scripts from docs like the other lications. Refusal to transfer scripts from other locations within the same company. Some really rude workers as well. Not all, but several. I suggest the walmart neighborhood store just down the road. We will be finding somewhere else..anywhere else. Frank is absolutely the dumbest/laziest critter on the planet. And who answers the window "just hold on"???? read more

Worst pharmacy staff ever! Waited 45 minutes on phone to be disconnected. The middle aged woman is out right rude. Today, the Asian chap was rude. I believe these folks are over worked , as it seems under staffed and the hatred of their jobs is passed to the customer. One tries to be patient with them but rudeness should never be tolerated. read more

Have my prescriptions here. This place needs some upgrades. Depends on the day what the service is like. They have problems keeping insurance right for you prescriptions. It is better than the competition down the road but needs to make some well needed changes. read more

Waiting over 40 minutes on the phone to confirm the status of a medication is ridiculous! Something has to change please. This is not my idea of customer service or patient care. read more

I went in looking to put together make-up for my Halloween Dia de Muertos costume. I spoke with Lacey in cosmetics. She helped me put together a look and did a sample application of that make-up. What service! The other staff members were friendly and curteous which is never guaranteed in a drug store. Lacey is actually very knowledgeable about cosmetics and hair color and can be a great help when you need those things. read more

Horrible customer service in the pharmacy drive through. Super rude and vague when handling questions one might have on prescriptions.

Pharmacy is horrible! Work in health care and we don't have time to sit on the phone for 25 minutes trying to verify whether they received a prescription or not. Common reoccurring problem! They frequently tell patient's they did not receive their prescriptions but when we call (and fight through the 25 minute phone tree wait) find out they had the prescription all the time. Someone put the birthday in wrong or spelled the name wrong or well they don't know why the patient was told the didn't have the prescription because the do. OMG!!! read more

This place is a joke. Just like all of the other chain pharmacies. Got out of the ER. Took in a hard copy with three prescriptions. Easy fills. Was told wait time would be 20-25 minutes. It took them over an hour. Mind you, I work at an independent pharmacy back home and our wait time is 5-10 minutes and that's accurate. Don't come hear unless it's your last resort. Idiots. read more

I love this Walgreens. The store is always clean, there's always great deals going on on items that I need, and the staff is always super friendly and helpful. I haven't had my prescriptions filled here or photos done here yet, but shopping here is always a breeze and I always have a great experience. I'm apart of the Walgreen's rewards program, and I always wind up getting at least $5 off my purchase so I definitely recommend being apart of the rewards program if you ever shop here! When I just need a couple of items and I know exactly what I need, I usually stop here for a quick shopping trip before heading hope to avoid the crowds and long register lines. I usually wind up buying items I don't need because of awesome deals going on (e.g. buy one get one free, buy one get one 50% off), but I definitely don't mind and I've always left the store happy. Keep up the great work! read more

Stop notifying people (via text) that their prescription is ready for pickup when it's not. You have done this the last 3 times. ALSO, they REFUSED to fill my RX that was doctor prescribed because the pharmacist believed I "didn't need it". read more

This is hands down the WORST pharmacy I have ever had to deal with!! They are unorganized and can't get your insurance information straight (if they even bother to ask for it). When you call in a refill and go to pick it up they don't even have it in stock but make you wait nearly an hour to be told so! A simple phone call would have been great instead of wasting my time waiting for a prescription I can't even pick up. I have always gone to Walgreens for my pharmacy needs in other places I've lived, so I don't know what happened with this one but it needs some serious help. I will looking for a new pharmacy first thing tomorrow. read more

Worst pharmacy ever! They decide which prescription to fill or not. They act like they are smarter than your dr who prescribed the meds. When you ask if it is a federal rule they talk in circles. No it is not a federal rule! They make their own rules. Will never use this pharmacy again! read more

I recently made a trip to Walgreens that made my day! I don't often shop here, but I saw that the store was running an excellent sale on a new type of Tide detergent that I had coupons for. Since I rarely seem to be able to match up sales and coupons and the sale was almost over, this was an opportunity not to be missed! After I arrived at the store, I was able to find the detergent with very little difficulty, as the aisles were very clearly marked (definitely not always the case in many stores). They amazingly still had plenty of detergent in stock and there were even two other scents that I was not aware of that I could pick from, which was a bonus. I gathered my purchases and proceeded to the check-out, where a cashier named Cheyenne was kind enough to hold onto my purchases...for I only realized I'd left my wallet at home at that moment! Having worked in retail, I know personally that putting up returns and holding sale items are not top of the to-do list. But Cheyenne was very understanding and she was still holding onto the detergent when I made it back a few minutes later. Especially since she had no way of knowing when or if I'd return, I really appreciated the gesture! read more

We're from out of town and got sick on your trip. We went to fill a prescription and pick it up the next day but when we went to pick it up they were still not open at 11:15. This is pathetic see as they are supposed to open at 10 no wonder there are so many complaints about this pharmacy. read more

Wanted to stop at Walgreens, after a visit from my dentist. Have an abscess tooth and wanted to fill my antibiotics and my Tylenol three prescription. After making me wait for an hour they decided they would not fill my Tylenol three prescription because I had an expired tramadol prescription. Anybody that takes tramadol understands anyway that it does not kill pain. Especially an infection that has progressed into a very bad one. My dentist tried to call the prescription back in and the pharmacist decided to embarrass me and tell everybody including me that she would not feel it because as I had a tramadol prescription. And then she told me what I needed to do to kill the pain LOL. She also wanted to make it known that she has all of my medications on the computer and she knows what I take. Which is no surprise because we all know that this is how things go down in Texas. Needless to say another pharmacy understood what the issue was and filled my prescription. I will never go to this pharmacy again. If you are having a bad day do not take it out on a customer or decide to use your own opinion instead of that of a practicing doctor or dentist. read more

Customers are the life blood of retail business. When your staff is entitled and disrespectful your customers will shop elsewhere. I have never seen such blatantly direspectful and tactless employees. I'll never go to this store again. read more

This is the most frustrating pharmacy I have dealt with. I have normally filled my prescriptions Walgreens (other locations) with no problem; however this location I do not plan to return to. They are unorganized, communicate poorly and have horrible customer service. Example: day 1 I go to pick up my prescription. After waiting 30 minutes in line, the pharmacy tech tells me they need more info from my doctor so they know how to fill it correctly. They said they called my doctor but I can follow up with the doctor too. I go home, call my doctor the next morning who keeps me on hold while talking to the pharmacy to confirm they provided all information the pharmacy needed. Doctor confirms they are all set. I call Walgreens the next day to confirm they have everything and my prescription is ready (because I don't want to wait another 30 minutes for nothing). The pharmacy tech tells me they have NO record of my prescription. They NEVER had it. I explained that I was just at Walgreens yesterday and the tech I spoke with told me they needed more info and had left a message for my doctor. I offer all of my identifying info to locate the prescription THEY lost. The tech just says "so what's this medication for"? Why in the world would I tell you my medical info when you don't even have a record of me or a prescription from a doctor?? How will that fill my prescription? Everyone I've dealt with at this Walgreens is a total jackleg. Save yourself the time and just go across the street to CVS. I'll gladly pay more money at CVS than deal with this pharmacy again. read more

Worst store + customer service experience ever. I was looking for a specific hair product the other night, and I thought I'd try Walgreens. The floor associate didn't even know what it was I wanted, let alone the brand I wanted it in. She had me spell it out for her so she could check online on her phone. (You'd think they'd have an inventory they can go check; or an idea as to what products they carry). She told me it was only sold online, so I thanked her and left. I then checked walgreens.com myself. Whaddaya know, it wasn't online only at all, and the website showed that the Greenville store I'd just left had 2-5 of the item in stock. So I went back inside and showed the page to the clerk at the register. He had no idea, so he called someone else. That someone else turned out to be the kryptonite girl. I showed her my phone; she apologized saying she'd thought I'd meant another product. She called yet another associate, who said they don't carry that brand anymore. I told her that in fact they do, and it's right behind her. She goes to look, and then says they carry the brand but they don't carry that item. No shit?? I show her the Walgreens website that says they are supposed to have 2-5 of that item in stock as we speak. She says if they had it she'd know. I gave up & went back to my car, determined to get it for my birthday the next day. It was only available in three other stores in dozens. After my experience in Greenville Walgreens, I figured I'd call and double check if the others really had the product before I went. The girl in the Rockwall Walgreens didn't know the type of product I was referring to, nor the brand (no surprise there). First she said they didn't have it. She couldn't even remember the name, so I doubted she really checked. I got her to look some more, but then she looked at the hair color shelves. I patiently explained that it wouldn't be there, plus she kept asking me to repeat the name of the brand, which meant she didn't even find the other products I was sure they would have. She eventually found them but not what I needed. The guy who answered the phone in Richardson had a better memory and a higher IQ (or he was simply paying more attention) so it took him just two runs to find the product. Unfortunately, they only had it in black whereas I needed light brown. I called the Sachse Walgreens last and boom, they had it! The right brand, the right product, and the right color. I double checked everything before I drove 1.5 hrs to and back. They reassured me they checked and they really did have it when I told them about my long drive. I drove all the way up there and boom, they didn't actually have it. I found the girl I talked to on the phone, then found out she never checked the shelves for herself. She THOUGHT she'd seen it when she was in that aisle earlier. I'd even asked her if she was holding the box and if what she saw fit what I was describing and she'd said yes! I'm sorry but this is outright lying. And for what? Because she couldn't leave the register. Then tell me you can't leave the register instead of freaking lying to me causing me to lose two hours of my life! Of course, if she actually knew about the products they (don't) carry, all this could have been avoided. Anyway, I take a deep breath and calmly ask to speak to the manager; manager on duty shows up. I nicely explain what's happened, but he starts to make excuses. I then openly ask that they rush-ship me the product to compensate for all the hours I spent trying to get Walgreens employees at various locations to accomplish simple tasks (I don't say that last part out loud), but now he says he doesn't have the authority. I ask to speak to the actual manager; they refuse to contact her. I call customer service, they're CLOSED. I tweet to the actual company account; they say "sorry, we'll report this", but nothing more. And all this on the eve of my birthday. Ugh. I'll do my best to never shop at any Walgreens again. read more