This review is for the pharmacy staff. I picked this place to get my prescriptions because I read bad reviews on other pharmacies and this was pretty close to my doctor's office, so it was a little bit convenient in that regard. I've gone three times and that staff is consistently rude and always seem to have a really negative air, attitude, and body language or facial expression indicating they don't want to be there and don't care about anyone.
The first time I didn't really have a problem personally (but you can tell their mannerism was not friendly), but the second time when I called to get my prescription refilled, they were extremely rude and impatient sounding. First, I didn't really know my prescription number and I have always been able to call the pharmacy and just tell them the drug without a problem because they just ask for my information and can see a list of my prescriptions on their computer screen. Should be easy, right? Well, first, I get this guy who is asks me what I'm getting refilled and asks for the prescription number, and when I said, "I don't know the prescription number," he keeps trying to ask about the number, and I have to repeatedly tell him I don't know because it's not actually on the package. Then he says, "hold on," and when the person on the phone comes back, it's a completely different person who repeats the same questions (because they're not communicating with each other) and I have to give the same answers, and then the lady demandingly ask when I'll be picking up and just seems SO mean and impatient even though I am not being rude, impatient, mean-sounding, or otherwise negative at all. After I tell her, she just tersely says bye and hangs up and didn't even give me a chance to say anything! Which was frustrating because I had a question.
So then I go to the pharmacy later, and there is another guest in front of me who seemed extremely perplexed by the pharmacy staff. From what I gather, he was upset because one of the staff members was really rude and he wanted to know where the "regular" person he normally deals with was. The staff member addressing this concern did not handle it well at all, and the guest left still angry. I didn't really like how they treated him, so I really have no idea why I even entertained the idea of going back.
But I hadn't gotten around to transferring my prescription anywhere yet and this time just decided to quickly refill it on the automated telephone system. I go to the pharmacy to pick up, and there is no other guest. I go up to the counter and wait. There are two staff members and they see me but they don't come to help me or even acknowledge me. Shortly after that, there is a beep at the drive thru area at the pharmacy to indicate a customer has driven up. This has clearly happened after me. They take a minute, but then they walk over to the drive thru and help that person first, clearly prioritizing the customer. I think that's rude, but fine, I'm patient. I'm not standing there huffing or giving them dirty looks or impatiently saying, "excuse me!!" or anything. I'm just being a normal person, waiting. They don't acknowledge or even look at me, then after several minutes of them throwing around and rummaging through prescriptions unable to find the drive thru customer's order (they appeared to have lost it and kept asking each other where it was), the guy comes up to me and doesn't apologize or even sounds remotely apologetic in saying, "While we're helping the other customer, can I help you," which just is phrased strangely in general. Still, I'm not acting pissed off or otherwise negative. I just tell him I have a pick up. He fetches it. I have a question. He doesn't answer it very well. The phone rings in the middle of this interaction and instead of being polite and asking the customer to please hold while they assist another customer, he just continues holding the phone while processing all this and talking to the other customer. When he finishes running the transaction on the computer, he is still talking to the customer over the phone and doesn't even look at me as he shoves the receipt and prescription at me over the counter. What if I had additional questions? Which I did. No, "Have a nice day," or anything, just simply prioritizing another customer who is not even there, when I was essentially there before the two other customers that I'm being put on the back burner for.
So, staff is not professional, friendly, or courteous, and they don't even really do their job all that well by not making sure guests' questions are answered thoroughly by not even being able to listen to questions and having this continual mindset of "on to the next order!" I literally transferred my future refills right after leaving the store to a different pharmacy so I wouldn't forget to do it later and have to deal with this staff again. read more
