They are not great if you need a pharmacy that's reliable. They will often forget your prescriptions.

Pharmacy is a joke. Takes an hour to get through the line. Would not recommend this place

Emaleigh at the pharmacy was extremely rude. I'm never coming back to this location. She was talking to me like I was an idiot. I don't appreciate being talked down to. read more

By and large the pharmacy employees are very nice but ABSOLUTELY EVERY TIME I go to pick up my husband's script at the time they tell me it will be ready....or hours later...or a day or two later IT IS NEVER READY! When they finally do get it ready ABSOLUTELY EVERY TIME they give me a few days worth or only one month supply so I have to go back (it's usually ready on the second visit). Seriously, what is going on? As for the store, it is always clean, well stocked, employees friendly. I did feel sorry for store employees because many customers were coming in annoyed or concerned that right after daylight savings time the Walgreens sign and parking lot lights did not come on making the store look closed and making the parking lot a bit concerning. Apparently getting the lights to come on at the appropriate time is managed by headquarters or some other location not at that store. The store manager put in several request for Walgreens to change the lights so that they came on at the appropriate time to no avail. ultimately, I don't know how long that took to be resolved, but the powerless store staff had to bear the brunt of annoyed customers who made several repeated comments. read more

The place is spacious and was well managed and cleaned when I was there. The pharmacy staff were helpful. Not sure if I understood correctly but it seems there are 2 pharmacies at this location and one closes earlier. So, plan accordingly! read more

Some of the worst customer service in town, typically only 1-2 employees manning the entire store. Unreasonably slow to simply check out with your items. read more

Walgreens on 13th and 16th has been my drug store of choice for the past fourteen years.

The pharmacy here is absolutely terrible. God forbid you have medication that you desperately need to function, because if any problem arises they will just cancel it. And when you call it's always "call back" or they don't see it even though I can see it in the app??? Why gaslight sick people?!! I've needed my migraine injections for weeks now (Dr sent it in Sept 22) and they just kept canceling it and as SOON as I transferred it to another Walgreens they CALLED me and let me know what was going on. The 1615 location just either needs more help or more training ‍ read more

Wouldn't let me get my booster because insurance doesn't cover it and apparently they can't change me for it. So they don't care about client welfare. read more

I wish I could give this location zero stars. The disorganization they have going on in the pharmacy is impressive. I was told to sit and someone would bring my paperwork to sign for my vaccine. The employee who had me sit completely forgot about me. It wasn't until another employee asked me what I was waiting for (about 20 mins later) that we both realized I was never checked in and that employee that told me to wait actually had left. Save yourself the trouble just drive to the CVS across the street. read more

Store is ok. If you want a reliable pharmacy however do not go here. Waited a week for them to fill my prescription only for them to cancel it. The pharmacy workers were also completely insensitive to the situation. read more

It's 720pm and still waiting in Drive-through to pick up meds it's now 740pm still waiting in line and we haven't moved what is going on. Why don't they tell this guy to park and take care of the line of customers waiting to pick up their prescriptions. Had filled the prescription earlier today and I get there and the prescription is still not ready told me 45 more minutes. OK back at Walgreens it is now 858 and waiting in line again let's see how long this takes now. read more

I have been through the pharmacy line for 4 days 2 times a day and they have not filled a required prescription. They talked to the doctor in question last night, calling him at home, and making the staff work overtime to "justify" the refill and still did not fill the prescription until I spoke to the store manager. The staff is rude and unhelpful. When I asked to speak to the pharmacy manager, I was told that "I could just deal with x since he worked on it last night". For the last year, I have had to lie and say I need my prescriptions 2 days early to have a hope of getting them on time and when they DO fill them, I can guarantee that at least one if not more will be wrong or missing. Do yourself a favor and go to ANYWHERE else. read more

Third time misses the charm once again. I gave them different opportunities and each time was a bigger failure. First one was an expensive overcharge on prescriptions with my insurance. Medication normally runs for $9.00 only to be fully charged for $87.00 and no reason why by the pharmacist other than "can't do anything about it". Only to find out later that the pharmacist forgot to put in my insurance information, and therefore insurance prices weren't being used. Second was when the pharmacist kept and then lost my prescription. Though I thought it would be no big deal, due to no documentation in my file by pharmacist. I had to bug my doctor to rewrite a new one as well as deal with the frustrations of poor service. Last was a complete disregard of my family's time after 6pm. After having a conversation about past experiences with the Pharmacist, based on his wait time of15-30 minutes, I elected to wait. After a 40 minute wait of shopping and hanging out patiently I sat in the waiting area for another 10 minutes waiting to hear any news. A new pharmacist came out and said "What's you name?" After having to go through verification once again the new pharmacist says "oh, we wanted to call for you earlier but our intercom is not working (my file has all my contact information including phone and email), but your insurance is not authorizing the coverage". I was irrate by this moment, but kept it together and asked that my prescription be returned back and that I needed to get home. He did not offer to check me out , as common courtesy for wasting away my time. (After a 9hr stressful work shift, that I already had) What bothers me is not that my prescriptions were messed up each time as I understand things happen. What I can't accept is the indifference of the situation. Walgreens is correct, this is the Past... "A history of our company: How a neighborhood drugstore became America's most trusted pharmacy... and changed the shopping habits of a nation." I believe in the quote "Trust is built with consistency" ... Your Walgreens has FAILED! Highlight: Cashier at front was courteous and was very serviceable. Thank you to her. read more

Placed a refill order for a topical medication online. When I went to pick it up, I was told that there was a problem with the prescription even though it had multiple refills. They said I would need to have my doctor reorder it. Even if there was a problem, why not call me? Why not email me? Why would your online database say everything was fine and give date and time of pick up only to disappoint. I made the trip for nothing. The man in the drive thru did not apologize or show any concern for the inconvenience. He did not display even the bare minimum of customer service. Even if it was the fault of the online service, the store should have apologized and been sympathetic. That would have made a difference in my perception of the business. Instead, I called my physician and requested the Rx be filled with Express Scripts. read more

I loved this location because the pharmacy was at one time a 24 hr location. No more though, the location was great for me, but the service has gone down hill. It took 8 hours for them to fill my prescription, 8 hours, unbelievable. Today had dr fax a prescription, I then called to make sure it was received, gave me a time to pick up, I go, not ready maybe in an hour. My fault for continuing to come here. Tomorrow changing pharmacies read more

First of all this store is always short staffed so if you like to Wait and Wait and Wait for your prescription to be filled this is the pharmacy for you! I blame this on store manager and he knows about the problem and does nothing to fix it. A lot of times we arrive at the drive-thru to find call button is conveniently not working? Also there is a particular pharmacist named Bob who is extremely rude and will alter the pharmacy rules if he decides he does not like you and feels he does not want to fill your prescriptions today and this is also the managers fault for allowing this man to work in his store! Tip... there are other Walgreens stores in Gainesville and I strongly suggest you avoid this store. read more

This Walgreens is terrible! I was given a partial fill on one of my meds, when I went to pick the rest up I was told that they had been dispensed and picked up 2 weeks passed. I waited 20 minutes for them to review the tape. When I came back. They had not looked at read more

This walgreens is alright enough and had what we need when me and my friend visit to fill her prescription. The store inside has poor cell signal connect so be aware price checkers. Other than that nothing out of the ordinary. read more

Walgreens Drug Stores are great. They have a wonderful selection of dvds and late night ice cream. The pharmacy is 24/7 and the staff is very helpful and speedy. The make-up selection is great and they have a huge clearance section located in the very back of the store. It is also a bonus that they have 2 Redbox Machines right outside of the entrance. read more

I have gotten great service in the pharmacy. The staff is extra friendly even greeting me at the door. I love walking in to their fresh new makeover. I am glad they finally put some money in it and got some wonderful help. I was in and out very quickly. This is my Walgreens of choice read more

Walgreens just lost a loyal customer after the experience I had at this location. I am from out of town and have been working in Gainesville, FL for the past month. My allergies are not used to the Florida weather and I have been congested for the past few days so I stopped by the Walgreens on 13th street to grab some Allegra D. I went to the counter and asked the pharmacist for the medicine that was over the counter. The pharmacist asked for my ID and scanned the medicine and then my license. The pharmacy tech then walked up to the counter and interrupted the pharmacist and told me they were not able to sell me the medicine because it was after 8PM and I did not have a Florida ID. I explained I was in Gainesville working and did not understand how coming back at 8am vs 8pm would change the situation. He then pointed to a typed document taped to the counter and said "it was policy". I left the store extremely confused and directly called the Walgreen Customer Service line. I explained my situation to the lady on the phone and she was just confused as I was about the "policy". She then called the other Gainesville, FL location and asked them if they had the same "policy". The pharmacist was just as confused as us about this "policy". The customer service rep gave me the address for the Newberry location and stated she would put in a complaint about the 13th street location. I then had to drive 20 mins. to the other direction (remind you I am not feeling well and have no clue where I am going since I am from out of town) to pick up the medicine from the other Walgreens. The pharmacist at the Newberry location was extremely friendly and apologized for the other store. I literally wasted an hour of my time tonight driving from my hotel to location 1, then location 2, then back to my hotel. I cant wait for the call back from this manager on their "policy". read more