Initially, I was happy, but things went poorly very quickly. At my new patient visit, I gave Hoke…read moreRoad Dental my insurance card. I was told that I needed an occlusal guard, but that my insurance would cover the majority of the cost. I was given a bill detailing the remaining expenses I was responsible for. I paid the bill using my HSA card. I had a cleaning and a filling that went well. I set up a follow-up appointment for creating the mold for the occlusal guard. I went to the appointment to create my mold. That also went well. About three days after the appointment to create the mold. I received a phone call that there was an error in the molding process and I would have to come back in to have new molds made. Then, I was told without apology that insurance actually would not cover the occlusal guard. I asked if I could get my money back. I was told no, not directly since it came off an HSA card that it would have to just be a credit on my account. I didn't think too much about it until I received an explanation of benefits from my insurance April 24th (3 months later) that Hoke Road Dental is still trying to charge my insurance for the occlusal guard that hasn't been made and that I have directly stated I do not want. In the meantime, between January and now April. I had a horrible toothache and made the first emergency dental appointment of my life. I went in and was told by the dentist that I needed the guard and that "we'll do it for $200 forget insurance". I reiterated I wasn't interested. The hygienist chimed in that it was already 1/2 completed since only 1/2 the molding process was an issue. The dentist said again how much needed it. I again said no. The dentist then told me there was nothing they could do to help my tooth pain and "you'll live."

Review May 3, 2021 Beware! I feel cheated! Horrible…read moreexperience! If I could give Dr. Rani, DDS, Hoke Road Dental Care 7701 Hoke Road, Clayton Ohio45315 (0) rating I would. She is the worst Dentist I have ever been to in my 82 years. I received Unprofessional Service, Substandard Care and Age Discrimination from Hoke Road Dental Care. I visited her office to inquire about a dental repair, which could not be done. Being 81 years old and naïve, I allowed them to talk me into getting 4 Mini implants costing $7,200. Which I had not thought about, had no knowledge about. I think I was preyed upon because of my age. The surgery began late around 5:30 P.M. A tooth was extracted, and 4 mini implants were positioned in my lower gum. I had no family member with me and had made no prior arrangements for surgery. Under these circumstances an appointment should have been made for a later date, so I could have had time to think about it and discuss it with my family and get more information about implants. But the office wanted to secure the sale that day before I could possibly change my mind. No medical records were filled out. Also I later learned that antibiotics was needed before an implant procedure, I received none. This dental treatment began on April 23, 2019. I was in her care 20 months and made 43 visits, with no finished results. At my first wax try-inthe denture could not go into my mouth; impressions had been made incorrectly. This dentist began my treatment with issues. On October 30, 2019 I received the completed lower implant denture. This denture was terrible! Dr. Rani had trouble getting the denture to snap on to the implant. The denture felt strange; too big for my mouth. I had difficulty talking, could not touch my bottom lip because the teeth were so high. I continued to have issues dealing mostly with unskilled workers, being told to come back if it didn't feel okay. At one of the adjustments, Dr.Rani, told me to try some SEA-BOND for comfort and fit. And that people just put up with uncomfortable dentures. Dr. Rani is completely incompetent. My implants and denture is unsatisfactory; shoddy work, the implants are unstable, positioned poorly and had to endure 2-Alveoloplasty surgical procedures, gum tissue removed twice. She started cutting without injecting local anesthetic the first time and the second time did not wait for the gum to numb. The denture is disappointing; it does not snap securely into the implants, it's uncomfortable, painful and difficult to eat. Denture was sent back to the lab several times and at one time a new denture was made; all efforts failed to deliver a competent job. This Dentist, Dr. Rani abandoned me, didn't try to do the adjustments herself, she gave that job to untrained Assistants so she could move on to other patients. The owner, Mr. Albert Ramnath agreed that if they could not make a workable denture, they would refund my money. After going back and forth for many, many unsuccessful adjustments I then knew that Hoke Road Dental Care was incapable of producing any results. I then tried to contact Mr. Ramnath about our agreement, as of today he has not returned my calls or E-mails. Be warned! At the time of my service, the office was advertising $25.00 credits for reviews. I would not recommend this Dentist.

Amazing staff.. called 12/28/21 evening, wonderful employee was so friendly and took time to answer…read moreall of my questions. Don't get many people being so friendly and helpful these days and she really left an impression on me. Will definitely be coming in soon to sign up for tanning package!

From the owner: Custom Airbrushing by certified spray tan technicians with 16 + years experience, Hot UVA/UVB…read morebulbs. Top of the line tanning products for indoor and outdoor tanning. Clean salon with a smiling, friendly staff!

Anita was the second person to do my eyeliner and the first to do my eyebrows years ago…read more Over the years, I have referred people to her and even when I moved to Florida, I would return to Ohio to have her do updates even though permanent makeup is cheaper here in St. Petersburg. So it was with complete confidence that I told my mom that she needed to go to Anita to have her eyebrows done. Eyebrows were great. Anita asked Mom if she wanted her eyeliner done (I really wish Mom had talked to me first about that first),. Mom said yes and the ink quite promptly disappeared. Three attempts later.. eyeliner came off. The suggestion was made that Mom has a medical condition that causes ink to disappear. I checked out https://www.realself.com/forum/permanent-eyeliner-flaking which would appear to imply that no, Mom might be pretty healthy after all. Regardless of the reasons why this phenomena happens in the above link, I felt that she should have gotten a partial refund, at least. Maybe she could have gone back a fourth time but what's the point, really? I'm thinking there is none. My mom felt bad and I kept telling her after each procedure that Anita would do right by her, not to worry. I was in the wrong. I'm sure that she could go back every other week or so and have the process redone but it doesn't feel very good and why would somebody do that unless they enjoy pain? Since Anita's insurance company keeps track of her money, my mom cannot get a refund. This especially bites since she's retired but let's move on, shall we? I didn't know that Anita's insurance company did her finances and all that. I personally have USAA and all they care about is whether I pay them. I'm not sure they care about anything else, to be honest. I'll have to ask them the next time I call. The suggestion was made that perhaps my mother would like to have her lipliner done. Really? Like, seriously???? Why would my mom drive to Englewood and go 'under the needle' again for something that may or may not work and the only thing changing is her checkbook balance? Obviously, if I had known about the insurance company deal, I would never have recommended people to go to her over the years and I sure as heck would have gotten eyebrow and eyeliner updates done in St. Petersburg or maybe Tampa and saved a few bucks. Does Anita's insurance company think this sum of money was worth losing business over? I guess so. Sure hope it wasn't Geico. I like that lizard.

Anita is a very careful with attention to detail in the make up of clients. She has great knowledge…read moreof the high quality of products that she uses in permanent make-up. Brows and eyeliner looks natural. She is careful to explain all the steps of any procedure she preforms. Quality products.

It's great that they have a large selection of items. However. You WILL NOT be able to get your…read moremoney back from this establishment. I asked to see their "return policy" and they couldn't even provide that. She gave me store credit as if I wanted to visit this dump again.

They have what you need but if you are Looking for help forget about it!!! and why would they…read morehelp,they don't know how to help They don't use the products so they can't help! They don't speak English so help you how? Plus they are very rude There's no one to tell about it ,they are all related !!!!

Well I had to knock it down to two stars. Had a small excision and when I went back two weeks later…read moreto have the stitches removed at my 11:00 appointment, evidently 18 other people also had 11:00 appointments. I happen to know a registered nurse so rather than wait 45 minutes to an hour to have my stitches removed, I let her do it. Upon removing the first stitch, the entire wound popped open. Fortunately it was healed underneath. Apparently they're excellent at making appointments, they're just not very good at honoring them. There was literally no place to sit in the waiting room, and some seriously old and decrepit people had to stand while they waited. I wonder if they would have honored my appointment if I had showed up 45 minutes late? Somehow I doubt it.

Just as the other review indicates. What an absolutely nasty embarrassing scheduling experience. I…read morewill not visit them based off of their attitude alone. Do not trust your care with this company.

I just visited this office yesterday for my very first time. I have scheduled a root canal and I…read morewas very very nervous. From the get-go I was treated almost like family and with what they like to call TLC which I absolutely loved. I cannot believe how much I actually enjoyed hanging out with Dr. espeleta and his assistant, even in the midst of a root Canal! I can't believe how it didn't hurt at all! They numbed me up and we went through the process. Nice 80's fun music in the background, great personalities .. I can't believe I actually sort of enjoyed my time during a surgery. What a great group of people and what an amazing oral surgeon. If you thinking about coming here just do it, it's a great place and you're in good hands !!!

Absolutely professional! Great staff. Very efficient and thorough. Would definitely recommend,…read moreespecially to those that have anxiety about going to the dentist!!!

Been a patient of Dr Gray for several years. Staff is awesome and always friendly. Dr. Gray…read morealways polite and thorough, always smiling and explains everything. Office is clean and comfortable, like visiting a friend everytime.

Dr. Gray and staff are great. Ive tried several dentist and it seemed that they tried to get as…read moremany in and out as possible. Never felt I had their full attention. Dr. Gray sits down and lets you talk to him. Great bedside manner.

I LOVE Jenn! Jenn is very professional while still…read moreremaining friendly and kind. She puts you at ease and makes you feel comfortable in what is a very personal interaction. Her salon is always clean and disinfected. I always feel like I am safe while receiving any treatment. I have been going to Jenn for almost 4 years and she always targets each specific need for my skin. Jenn genuinely cares for people and makes her clients a top priority. Jenn goes overboard to help with my skin care needs even researching products and new treatments that will help. When I leave there I feel refreshed and helped...Such a great experience every time! Thanks Jenn!!

I love Jenn!! I am going into my 3rd year with her taking care of my face and can't imagine going…read moreto anyone else! She has helped me through some of my more annoying skin issues and along the way with new things she has brought into her business we have figured out what makes my face happy. My skin is in so much better shape now that most of the time I don't even wear makeup anymore. She is a wonderful "Beauty Therapist" and I am so glad I found her!

I had my teeth cleaned with Patty this week, she is new (new to me) at the dentist office AND she…read moreis AMAZING! Let me tell you she actually took time to show me certain tips and tricks to floss around my permanent retainer that no one every showed me before. All I ever did was water pick on the highest setting twice a day. I appreciate her taking the time to ask me questions on how I was doing things and giving me other alternatives to use. Usually I get rushed through and out the door. I really enjoyed my time with Patty. She's definitely worth requesting.

I would not go to this dentist. I went there in pain..they took x-rays and told me I needed a root…read morecanal in one tooth and possibly 2. I never had much problems with my teeth so I got a second opinion and was told there was nothing wrong with those 2 teeth at all. I had an infection in my gums that was causing the pain and I was put on an antibiotic to take care of the problem.