I come to this Walgreens often as it is very close to my home. I've been coming here for about 3 years now. I have never had an issue here. The staff is always kind and helpful. They are always willing to answer any questions I may have about a product or just a question in general. The store is clean and clear from boxes and such. They seem to stock at night when no one is in the store, which is a plus. I will continue coming here as this is my local Walgreens. read more

My concerns had been going on for a while to leave a review like this here. It is a 30 - 40 minutes wait to get someone in line, then they put you on hold and disconnect the call. I call them back again and address what happened..... They have no comments about it... the person knows what was done! No way I could give a negative star here so I give one star for their medicine dispensing pharmacy, their services and personnel! Today my weekly scheduled medication were requested for refill timely so I don't run out and get complications of lagging the med. These are 90 day supply and during these 10 days this pharmacy ran my insurance three times including today, still I am without medication. The pharmacist Jaimie I spoke to said there is no guarantee that the medicine will be here in time or with in such and such days. Then why do they all exist!! read more

So tired of Walgreens randomly closing for the day. It is so annoying when you are sick and urgent care calls in an antibiotic and other meds to this Walgreens, and then they are closed that day (on a Saturday). You can't get it elsewhere without paying full price because when the Dr sends the scripts electronically, the Walgreens system keys it in as received/ filled/ whatever and insurance won't override it at another store since it appears to have been filled ( yet they were closed when the prescription came in!!!!). read more

No matter what I try to do or how many times I am confirmed to get a script at a certain time, it is never ready. I have come to this location three times as told for a script that still isn't ready. Today I tried to get it and was told it still wasn't ready. After waiting in the long drive through line, they told me to drive around and get in the line again. Unacceptable. I will say there are two persons in the pharmacy I hope for, Brianna and Tiffany as they are nice and friendly. Otherwise, it's a crapshoot and it never works out. Been very disappointed overall with this location. read more

Worst experience at a pharmacy! The pharmacist is horrible and should not have a job where customer service is involved. My daughter (age 11) has been battling a cold for 3 weeks. We saw her regular doctor a week ago and they prescribed a cough medicine. We thought she was getting better but took a dangerous turn for the worse over the weekend. After spending half the afternoon at urgent care we finally had a diagnosis, which required medicine ASAP. At this point, it is after 5 and our regular pharmacy is closed. I had the doctor give me a paper prescription because I see that Walgreens is open until 6pm. We rush to the pharmacy, with a very sick kid, ANF get to the counter at 5:45. We are "greeted" with a very rude "we are almost done for the day and really don't want to fill this" we tell them our daughter is sick and needs the medicine. They reluctantly agree to fill our prescription but tell us the system is not working so if we want the medicine we'll have to pay the cash price, which we willing do. Our daughter is never sick and we've never had a liquid prescription filled for her and had no idea they don't flavor the medicine anymore. We know someone in pharmacy world and they advise that they should've asked us if we wanted it flavored but we can take it back up there and they can flavor it. After getting a couple of doses down (thankfully) I took the medicine back up there to be flavored. The pharmacist says she cannot flavor it because it was already mixed and that I should just mix it in applesauce. I went to another pharmacy where they had no problem mixing in a flavor for her. When you take a job in medicine, you should want to help people in need. The employees at this location have no empathy or customer service skill at all. They shouldn't be allowed to serve customers. read more

I've been frequenting Walgreens for years and never had a problem with the pharmacy. I'm not going to get into all the details about my experience at this location. I'm new to the area went in for assistance with a prescription and hit a brick wall. The pharmacy assistant I encountered was NOT customer service friendly at all. After not attempting to render me any assistance whatsoever. I overheard her talking negatively about me after she thought I had walked out of earshot of the counter. Discussed with my experience I went out to my car called the Clemson Rd location problem solved picked up my medication within thirty minutes. They took the time to listen to my situation and cared enough to help. Needless to say I will never set foot in the Forum Rd location again and would give them ZERO stars if I could. read more

Wow! This used to be such a great store. Lately, the customer service leaves a lot to be desired. Many of the workers are so nonchalant towards the customers and don't seem to care about helping customers. I am sorry about that. I guess I will need to take my business elsewhere. read more

We had our first shingles shots in October and had an appt for our second shot. The day of our second shot they called to cancel our appts due to a worker coming back from covid. So we had to reschedule our second shot for a week or so later. We showed up for our second scheduled shot today...and they had one vaccine available, not two. Gave us this big spiel that the computer doesn't talk to stock, and whatnot. So someone isn't managing dosages with appointments. While someone asked if we had appts we said yes, 3:15 and 3:30. It was 3:14. A gentleman said I have the computer open so she told us to get back into the line we had just stepped out of, but behind a family of three and walk in people wanting a covid vaccine with no appt. While I was need up going to another Walgreens to get my second shot (they called to see if they had doses, but didn't give them my name or anything), it was still 3:40 when I left this Walgreens...almost 30 minutes late for my husbands appt. At 4:00 (45 minutes after his scheduled appt) he went back up to the counter after one of the three other patrons had been called back for her covid shot. My husband discreetly inquired as to what was happening and was told they had appointments before him. Whatever! I came back to pick up my husband who I had to leave with his walker at the Forum Walgreens after I received my second vax at the Hard Scrabble Walgreens. Ultimately, not the end of the world. But if you are going to take appointments, at least order the vaccinations ahead of time and don't make it the customers fault that someone didn't pay attention. Ans certainly don't lie to one person who patiently waits for a vaccine while you shuffle in three other people without appointments ahead of them. Probably the last time we will use this Walgreens. It's only a bit further to go to Hard Scrabble or Clemson and have more courteous people helping folks at the pharmacy. Don't take appointments if you aren't going to honor them, don't waste peoples time and then cop an attitude when Walgreens is in the wrong. Good luck with your vaccinations folks. It's important to be safe, but we will go with another resource in the future. read more

They need to get it together. First time I went to this pharmacy I was in line for over an hour, the second time I went to this pharmacy. I was in line for 39 minutes and they didn't have my prescription ready. Save your time and just go to CVS. read more

I work at a doctors office as a Certified Ophthalmic Assistant. None of our electronic prescriptions will go through to this location, so I called to send it it verbally. They picked up the phone and didn't talk to me, just put it on hold right away for 6 minutes, and then it hung up on me. Extremely frustrated. My patients need their medication and I don't have time to call multiple times to get it sent in. read more

Horrible customer service skills. Their rudeness is uncalled for, and I hate feeling like I have to beg to get my prescription that my doctor sent in for me. Always slow and crowded. I could tolerate that but the rudeness and being out of medication to giving out the wrong medication is a big problem. Today again out of stock? I have never had that happened prior to moving here from Northern Virginia. I'm really shocked as this is new to me. They also gave me the wrong prescription one time I didn't realize it until I got ready to take it. This is a very serious mistake and who knows what could have happened had I not noticed it? There are a few good clerks working there, just hope when you call or go in to get one of these, but it shouldn't be this way. I had someone hang up on me the other day while trying to get information on my prescription. This should never happen when you're supposed to be operating in a professional capacity. These are all new to me. I believe they need to send it someone in from Walgreen as a secret shopper and get their experience with this pharmacy. Why are you out of stock of a medication and have NO idea when you will get it? This is for Forum Road store in Columbia, SC, Don't know how they gave me in San Francisco? I'll try to change it. But this area needs more pharmacies. We shouldn't have to jump through hoops to get out medication. It would be a win, win. Profit for a new pharmacy and the need to fulfill the communities needs. read more

The manager at this location has got to be hands down the worst ever. Very rude and ZERO customer service qualities at all. I used to frequent this location at least 3-4 days a week because it was so close to my work but from what I experienced the past few times here I won't step foot in here again. No wonder they are short staffed, she is even condescending and nasty to her employees that work for her. Walgreens corporate will be getting a phone call from me about her nasty attitude and language. read more

If there is less than one star I'd like to give it to the RX. Snail pace slow, unfriendly to the MAX. Have no clue what they are doing. Told my wife her RX was $100 more than normal. My wife tells them about the same coupon they mess up every single month. They mess up again, then after us waiting over 30min in the drive through (before getting to the window) that since the Pharmacist inquired on the system it gets kicked back and she cannot get her rx until it's cleared up. When we complain about, because my wife said several times to just charge it so we could go, the "manager" actually tells us to move along because WE are holding up the line. Meanwhile they still holding our credit and id she gave them to pay. We leave with no medicine. We get home my wife immediately starts transferring to Kroger down the road. She has to call the company from where she gets her medicine and they tell her that Walgreens did in fact run her coupon and she would need to go through them to get use it. The Walgreens pharmacy will flat out LIE rather than admit any fault in all this. This isn't the first time I've wanted to review them because it's something every time we deal with them. But, one thing I can promise, it will be my last review of them because there's just too many good places out there that deserve our business. read more

Hands down the most incompetent pharmacy staff I've ever seen. Constantly make me jump through unnecessary hoops to get any prescription. Ask me to come back in 10min to pick up a prescription because it is never ready. When I come back 15-20 min later am told the same thing to come back in 10 min. Also ask for a new insurance card at every visit because "the one on file expired 6 years ago". This place is a joke. read more

Every time you use the pharmacy expect to wait at least an hour. They take their sweet time with your prescriptions and treat you like you're rude for expecting prompt service. I would recommend you find any other pharmacy: the bald pharmacist is a d**k. read more

The pharmacy employees were reached out for my prescription details for refills. I had the worst time with them past month including today. They answer call and put me on hold saying someone probably deleted my prescripton. Then she said I will have to wait till she finds out what happened to my medication orders and put me on hold. Then disconnected the call after a while. This is not the first time they are doing this to me. I am not going to be shopping there long. read more

I have done my best to give the staff at this Walgreens a shot; If for no other reason then it is the most convenient location relative to my home. No matter who I get, or what the situation, the pharmacy staff finds a way to consistently make problems out of nothing. They have an uncanny talent for making me feel as if I am a nuisance. If I call in my script - I am told I should use the online services. When I use the online services - I am told it didn't go through properly and I should just come in and request because it only takes them 10 minutes to fill. When I come in 30 minutes before close - they say they don't have time to fill and that I should use the app. When I use the app - they can't find the request (despite confirmation on my cell phone that I am able to show them) and I am told I'll have to come back in the morning. Somewhere along the way, this staff forgot that WE are the customers and that it is their JOB to serve us to the fullest extent possible and allowable by law. You are dispensing products that have a direct impact on people's health and possibly their life and you have no right taking our well-being into your own hands because you have had a rough day, are ready to go home, or got up on the wrong side of the bed. The practice of having 1 qualified pharmacist on staff and 5 low paid, part time juveniles may be a good place to start revamping. read more