I wish there was an option to rate "0" starts. This Walgreens is located less than 2 minutes away from our home. Unfortunately, every experience with the pharmacy is so horrible that we must travel to Lansing (Ridge Road) or South Holland (162nd). This is unacceptable. The corporate office must do something about this location. You can never get through to anyone by phone. I've called first thing in the morning and every hour one day with no success; consistently receive the message, "There are more than three callers ahead of you". I've even held for up to 40 minutes to no avail. Whenever I call the location on Ridge Road in Lansing, someone always picks up in a timely manner. The team member is knowledgeable and helpful. It would be ideal if the team at Ridge Road could train the team at Torrence/Sibley. We deserve better! read more

Walgreens was a life saver. I had to pick up a few things that couldn't wait. I must've came at the perfect time because there was only one person ahead of me in the line. Thanks read more

They are rude they NEVER answers the phone they do not get your prescription orders correct..I hate I switched to this location and I'm switching back ASAP read more

I wish there was a way to give negative stars. This pharmacy has the worst customer service I have ever experience. The wait times are ridiculous and your prescription are not ready when they say they will be. Some of the workers don't know their job and have bad attitudes. read more

This Walgreens pharmacy is the absolute worst! The drive thru should be o parking lot, They have to be counting pills blindly because I always spend at least 30 minutes or more in line read more

This Walgreens is ridiculously slow. Walgreens as a company has decreased in quality when it comes to customer service and catering to their community. You can come to the pharmacy at any time of day and still have a line wrapped around the store. The drive thru is never open , just a mess. They need to hire more employees and treat the employees better. They will call for customer service assistance at the pharmacy and no one will come to help them out. Insane. read more

Called for help when you push the button for service waited 20 minutes and the customer service is the worst

This store is a disgrace to mankind. I can't believe how they treat us in the primarily Mexican/african American locations. Every single visit is horrifying. Whether it's for a quick convenience, medications or whatever, there is always an issue. The store is filthy, the workers couldn't give one care and they never have stock. I went today only because it was the closest store and lo and behold...I purchase a tea that was expired since July. Just close down please read more

Walgreens - Expired goods - Drugstores Near Me - Calumet City, Illinois

No stars! Pharmacy sucks! Unprofessional. Very slow. The pharmacy refuses to do their job.

I would highly recommend you NOT come here to pick up any kind of medication! You will and I mean will be waiting more then 40+ minutes just to move an inch in the line. There is always one register open at the pharmacy and it seems like they take their sweet ass time doing anything. Stupid waste of time never again coming here to pick anything up read more

This pharmacy is the worst I've ever been to. Keenan the pharmacist is nonchalant and rude. He lies and treats people like dirt. I will be transferring my Rx to another pharmacy. read more

If you want 100 percent INCOMPETENCE then go to the Walgreens on Torrence/ Sibley in Calumet city. Who can't take a prescription with a complete name and address and look up your coverage for processing... PLEASE AVOID THOSE HYENAS! read more

Walgreens clinic: I made an appointment on 10-23-20 for 10-24-20 @ 9a. I made it there at 8:50a. Walked in and followed the instructions because of the COVID-19. It stated to go back to your car and call inside to let them know you were there and someone will call you when to come back in for your appointment. 8:55a, 9:00a, 9:10a, NO ANSWER! I then called the advocate customer care and explained to the rep. She stated, to sit tight, they were still setting up. As of 9:45a, no one still called me! I called back to customer care and explained. Another rep stated, the systems were down to sit tight someone will call me.. Due to them being unprofessional and not informing the patients of this problem and had us sitting outside for near an hour, I cancelled!!! Don't depend on this Walgreens for your health needs! I walked in the Walgreens in Lansing, IL on Ridge and Torrence Ave. and was seen promptly with great service to get my flu shot.. read more

DO NOT USE THIS LOCATIONS "ONLINE SHOPPING/PICKUP"!!!! I did an online order and it was ready in 30 mins as stated. I was given an option of curbside or drive thru. I selected drive thru. Got there and there were a few cars ahead of me. When I approached the window. Guess what? My order wasn't there. I had to wait at least 20 mins for my items because the manager whom had a disgusted look on her face was taking her time getting my order which was suppose to be ready. This location needs a major facelift of the staff. No sense of urgency and that is disgusting. I will be reaching out to corporate to further explain my displeasure with the service. DO BETTER!!!! read more

worse Walgreens in the city. they are very nasty and rude and corporate needs to start popping up in them because they are never staffed and unprofessional. you order online for curbside and they never bring out your items then they tell you that they don't come out at night. well I have been sitting since 5:48 and no one came out. when I called she was combative and nasty. this store needs to be shut down or need new management. never spending my money there again. gave it 1 star because I had to. read more

Don't advertise that you'll get items for elderly customers when the workers at the drive thru are too lazy to do so. With what is going on in the world, I expect so much more from a company such as yourself. Just ghetto! read more

This was always my go to store for greeting cards and I've just noticed that their selection is VERY LIMITED to Birthday, holiday, thank you (all in English and Spanish), a few wedding, anniversary, and lots of encouragement and loss... Damn! Whatever happened to love? Just because? Is the community so limited in its option to express love that it's only for special days??? Well, off to Walmart I go... read more

Pharmacy is the worst,your prescription will be ready and they won't even tell you ..just having you sitting there looking dumb ,if I didn't get tired of waiting and go check on my prescription I would still be sitting there read more

Pharmacy department - beware worst service. Slow, non professional. Waited for a hour. I will NEVER go there for medication let alone for general merchandise! No stars read more

I would NEVER EVER EVER EVER go to this Walgreens again. Angelica in the pharmacy is the icing on the cake of horrible customer service. Come to think about it, the way she just handled me and the customers in line I may even write a letter to the CEO of Walgreens. If you hate your job that much just quit. Walgreens on Torrence and Sibley currently has a google review of 2.4 stars and honestly that is too high. The store overall is dirty, it smells like a nursing home, and the lack of empathy for SICK people getting their prescriptions is sad. I understand being busy but being a manager for a corporate company I would immediately terminate any employee that handled our paying customers like this. I drove right to Walmart pharmacy in Lansing IL and got the same prescription filled in 30 mins. Walgreens do better. I will be writing Rosalind Brewer a very nice email about the unprofessionalism, unclean, and overall disgusting experience I had at this pharmacy. read more

If I could give their pharmacy a rating separately I would and it would be a darn negative number. This pharmacy is the only 24 hour one in the area but never has enough people working. No matter what time of day you come..Morning, noon, night, 2am..it doesn't matter you're going to wait a minimum of 15 to 30 minutes. Then after you wait you still might not get what you need. You can see the other employees in the back. The line in the drive thru had 5 cars then you go inside and there's 6 people waiting to be serviced also. read more

After reading the negative reviews, I was somewhat nervous about what I would find here, but it was the closest Walgreens with a clinic, which is what I needed on short notice. HUGE location, very, very busy - at least 20 cars in the parking lot when I got there. Walked inside - it's the current Walgreens format, very easy to see everything and it was very clean. Went back to the clinic area, signed in and was greeted by the Nurse Practitioner with at least 3 people waiting ahead of me. Had a little bit of a wait, to be expected with a walk-in (IMHO). The Nurse was absolutely fantastic. Super nice, very patient, did not make me feel rushed at all got me into the exam room to cover why I was there. She quickly took my vitals, et al and had me diagnosed pretty quickly. I picked up some water on my way out and there was only one cashier there with 4 people in line. In short order, another cashier came up and started ringing people through, so they were sensitive to the amount of people in line. Everyone was polite, and as quick as they could be, will definitely go back to this location should I need the clinic again or I'm over in Cal City. read more

Slow and always packed. Lomg hold times on phone, long wait in Drive thru for RX and in store. This has been going on for over 2 yrs. WHY NOT HIRE MORE STAFF???? Walgreens clearly earns enough profit to properly staff it's stores. Avoid like the plague if you can! read more

Had to wait 40 minutes for help in a line that had noone in front of me. Staff chatting with customers waiting. When I was finally helped. 2 hour wait!!! read more

I would have said before today that some of my worse Service from this PHARMACY was at the location on Sibley and Woodlawn in Dolton. From the lost prescription, really they have mine to someone else and the copay was pretty up there so I'm so surprise someone else took it. To the down right rudeness of some of the staff. But I must say they are so much better. But this location the pharmacist here takes the prize in rudeness. If my son was not sick and this was necessary I would not be here at all. I won't ever be back. read more

"Maybe they should open up more than one register..... ever" was my yelp tip, and it still holds true. If you like lines, where one person waits on everyone, go here! read more

Seriously THE WORST pharmacy staff ever and the customer service is horrible there's no professionalism and everyone runs in slow-motion at 522 Torrence location in calumet city!!!!! Guaranteed long line inside pharmacy and in the drive-through be prepared to wait at least 30 minutes to an hour !!!!! No joke read more

pharmacy- had to wait 4 hours to get a prescription filled. no one was working the counter. Everyone was out of eyesight. And then they only got one of my prescriptions filled and made me wait 2 more hours to get my second one filled. If you are in urgent need of pain relief please find another pharmacy to do business with, or else these people will add to your pain. read more

The pharmacy departments customer service is deplorable. My baby had an ear infection, and after hours of of waiting, they FINALLY had my prescription ready. When I got all the way home I noticed that the bottle was only filled with powder. I was livid; especially since this wasn't the first time I've experienced poor customer service with them. The pharmacy tech. made excuses, dryly. How she's sorry, but she was busy and distracted. Do we really need our prescriptions filled by a person who's "distracted"? No. Just, no. Don't go here. Don't waste your time. They're unprofessional, rude and most of all slow! Go to the CVS across the street. They stay open until 12 am. read more

The pharmacy is always a long wait even when there is not a lot of customers you wait so long it ends up being along line. They need better customer service skills. read more