I was in a really bad mood and CVS saved me. I had a bad experience at the previous store but here I was quickly taken care of and on my way in just a few minutes. Great knowledgeable cashier and management that actually helps and are friendly. read more

I usually don't make reviews but unfortunately this is the WORST CVS pharmacy I have ever patronized!!! I pulled in the drive thru at 6:15pm and I literally sat in the line for an hour without any movevent whatsoeve. I know all businesses have busy moments but that was ridiculous!! I'm not sure if it's a staffing issue but this is not acceptable read more

Now this is my neighborhood go to store The customer service team is great they are courteous and customer friendly read more

The checkout rep at the pharmacy is very unprofessional. She yelled across to her coworker, who was by the pharmacy window, "What that smell," it smelled like a fire. " Then the pharmacy rep spoke in her native language, and I said it's me, I was at a bonfire. I was so embarrassed! I will never again have my prescription sent to this pharmacy. read more

They have really gone down 10mins in drive thu line, then another 10mins at the window. tech walked back and forwarded like we weren't there, plus a car had just pulled off. They need help. Need more techs ASAP! Come CVS you need to do better read more

Brought in prescription for Tylenol for pain relief at 1:30PM. My wife had just had just had a wisdom tooth removed. They said it would take two hours to fill and they would text us when ready. Waited until 6:30PM to call pharmacy to get an update. Pharmacist (Jimmy) stated that they were trying to reach dentist because prescription was not correct. My wife asked why she was not texted or called about this is Jimmy stated that they sent her a text. We informed him that no text was received he continually insisted that one was sent out. We asked what time text was was sent, he then states let me open my computer to see what time it was sent. How would he know a text was sent if his computer was not opened up. She is continually telling she received no text. Jimmy starts to raise his voice we tell him that raising his voice is inappropriate. He did apologize saying we were calling him a liar, because we did not receive a text. My wife stated that if she had received a text she would have called her dentist. His Attitude was very unprofessional. He blamed this on there was construction going on in his department which made him irritated. She called her dentist who called the pharmacy and corrected prescription. Jimmy calls her and says the doctor has call the pharmacy and corrected prescription. She informs him she Kronos because she called him. She also informs him that if she had received a text she would have called her doctor to correct issue when they supposedly texted her. But, Jimmy's attitude was to just make her wrong. He states that her prescription is ready and that she can pick it up. Shame on you Jimmy. You were very unprofessional. CVS Pharmacy needs to offer you some retraining. read more

The pharmacist, young African American male, and female tech in the evening were rocking it out and did it with a smile. I recognize how busy these guys are, and they still maintained the patience to chEck me out in a timely manner. Thanks!!!!! read more

Spoke to a young lady by the name of Melova (I believe that's what she said). This lady was very rude and nasty! I called to check the status of my prescription and to see if the insurance would cover it. First of all her tone and demeanor was very much as if I was bothering her. There was very poor phone presence and professionalism. She was NOT thorough in her explanation and didn't care if I understood her or not! I was rushed to say the least!!! I stayed polite and kept a calm demeanor! I even told her to have a great rest of her day....CLICK (hung up) was all I received in return. Sad people will come to work, treating paying customers this way. If customer service isn't your "thing" that's ok. Perhaps you should find a better fit as far as your career! It's never ok to treat kind, polite, generous customers the way I was treated. read more

Every single month I have to give my discount code to receive the correct pricing. Last month I sat in the drive through for 30 minutes while the young lady supposedly removed all insurance information, and only left my discount code. Today I go in, and I was quoted the cash price without the discount, which meant that I had to wait another 10 minutes for the tech to reenter the SAME INFORMATION that I give every month. I'm so disgusted with the service that I am looking for an online pharmacy. read more

The customer service is terrible. The staff acts as if you are getting on their nerves if you want to use goodrx coupon. In fact the pharmacy tech said this is too much. When I asked for a supervisor he said he didn't hear her say that, she's really good. He did apology though. If possible take prescriptions elsewhere rather than cvs in calumet city. read more

Worse CVS ever!!!! Anytime you call the pharmacy there's always a 10-15 minute hold only for the pharmacist to have a bad attitude. I only use this location for convenience otherwise I'd strongly advise anyone that does not have to use this CVS not to! read more

The wait time on hold when calling is unacceptable! I've waited as long as 20 minutes before, no joke! The staff acts as if they are forced to be "polite". I know it's a busy place but without customers the staff wouldn't have the job they have. Be kind to the hand that feeds you!! read more

No star should be more like it! I went to pick up medicine that should have been ready and they tell me to wait 15 minutes because it's not ready. FINE! We wait twenty. Go back to pick up and she makes us wait 20 more minutes just for the pharmacist to come back with a mouthful of food and tell us to come back in twenty more minutes because it's still not ready. So I got angry. And wow ,!miraculously it was done two minutes later. AND the medicine tag says it was ready since yesterday. So what the hell. They need to get it together or just go in bitchin already.!!!! read more

This is the worst CVS ever. They are always "behind" and can never fill prescriptions in a timely manner. (On several occasions) They will tell you to come back at a certain time, you get there, then they ask you to come back. If I drop off a prescription at 10am, why will it not be ready until 4pm? This is ridiculous. Do not go to this location. Horrible and inconvenient service. read more

I have a hard time finding my medication at pharmacies. I have been fighting testicular cancer for the last two years. I just finished high dose chemotherapy and stem cell transplant in July 2015, ever since then I've had severe neuropathy. I called this pharmacy and spoke with Kasia to see if they had my pain medication because I only had one night dose left and no morning dose. When I spoke with Kasia she let me know that they did have my medication in stock, I was excited because I didn't think I would find it on a Saturday since I have a hard time locating a pharmacy that has it in stock. Kasia notified me that she WOULD NOT give me both of my medications even though I had the prescriptions for both. That was going to be my first time having a prescription filled at a CVS Pharmacy luckily I called Walgreens and spoke to a nice young lady name Destiny that told me she did have both of my medications in stock and that it wouldn't be any problem to fill my prescriptions. Thanks Walgreens and Destiny. read more

I really try to avoid shopping in Calumet City or Dolton. Everything has changed. I simply go to this CVS because of its convenience. I go here to purchase some Ardell lashes. Obviously, you can't browse through cosmetics without security on your back THE ENTIRE TIME. Made me feel as if I was being labeled as a thief. Very unpleasant experience. Will never return again!!! read more