I tried to shop here but I literally couldn't give them my money.
If I could give zero stars I would. I came in to get my vaccination, which went perfectly fine. With my proof of vaccination and receipt I received two coupons, one for $10 Walgreens rewards on a $1 purchase, one for $5 rewards on a $10 purchase m That's like $15 of free money for getting my vac there, because there's always stuff I need there, like fish oil. So I go to use my coupons, but because the pharmacy printer was low on ink, they weren't scannable. I waited for FIFTEEN VERY LONG MINUTES while there people tried to sort it out. They finely figure out how to ring it, only for their machine say my FSA card wouldn't work. I pointed out that everything I bought was marked OTC FSA/HRA eligible. I pointed out that I had purchased items just like this recently at CVS, and DID SO WITH MY FSA CARD. They said it must be a problem with my card, nothing else they could do. By now a half hour had gone by.
This isn't the fault of the employees, BTW. They were polite and doing their best.
THIS ball of fetid weasel droppings is a fault of what we call CASCADING SYSTEMS FAILURES, with poor communication, unclear marketing, lack of employee support, poor systems planning, integration, and implementation, and an ultimate poor result.
I'll be back because what else can I do now that all independent pharmacies are gone? CVS is even worse, if one can fathom that, and the grocery chain pharmacies are a cruel joke.
But I hate it.
I hate being forced to shop at an outlet of a trillion dollar company ROLLING in dough that can't be bothered to get their enterprise systems integration to work at a minimally competent level. They spend more on marketing about the wonders of their kakistocratic customer service than they spend to provide actual minimally sufficient customer service. My doctor says I have too much irony in my diet.
Pathetic.
I haven't even mentioned all the products out of stock or the lack of variety, or outrageously high pricing that makes being mugged by Genghis Khan and his steppe warriors look like a nice shopping trip followed by a spa brunch with friends. read more