We had a great experience getting passport photos at this location. Superb service from all employees helping us. I also observed an employee checking out a customer at the checkout line being like over the top friendly and helpful. We came in twice: once to take photos and again to pickup. I walked the store while waiting a few minutes. Store was super clean, fully stocked and well maintained. Great experience in the retail portion. read more

The pharmacy techs and the pharmacist, Andy are extremely unprofessional and wildly complacent. I came here to get some antibiotics for my 6-month-old and I went through the drive-thru and the pharmacy tech improperly resuspended the med and it left a clump that was not dissolvable. We called and reported it and came back (walked in) to get if fixed. A different pharmacy tech tried to tell me that the suspension was fine and we just had to mix it harder (lady we were violently shaking that dang bottle for ~10 minutes straight to no avail). The bottle was opaque so I brought a flashlight that could reveal the clump, and she looked at me like I was foreign (no lady, I'm not trying to give my 6 month old the improper dosage of meds). The pharmacists proceeds to say, "just give him a new bottle" and she comes and gives it to me and says, "make sure you're satisfied with it". I replied "isn't your job to ensure that EVERY customer gets the proper medicine? It shouldn't be my choice or satisfaction". It was insane that I had to remind them that it was their job to ensure all medicine was properly prepared BEFORE giving it to the customer/patient as they are the trusted professionals with YEARS of experience. The group then proceeded to tell me they are doing their job and making sure the customer happy and it dawned on me that other meds they have prepared could be improperly mixed or similar looking pills could be mixed up with how complacent the attitudes were. Awful attitudes...awful work ethic...the writing on the wall is these disgruntled people will run this location to the ground. If you have a choice, I would HIGHLY recommend you go to another pharmacy. If you go here, I urge you to double check (google) what meds you're getting and they look right. read more

Walgreens - Clump in question - Drugstores Near Me - Allen, Texas

I had the best experience at Walgreens this weekend! Dani went above and beyond helping me pick out the perfect items for a baby shower gift--she truly made it fun and stress-free. The front desk staff was so friendly and quick, and Sue, the store manager, was incredibly helpful even on a busy Saturday morning. The store was clean, welcoming, and just an overall great place to shop. I love this location--thank you all for such amazing customer service! read more

Walgreens is my go to drug store when needed.i find the layout of each store to my liking. This allowed me to easily and quickly find the product I need. Yesterday I had occasion to stop in twice,looking for eye wash,then allergy eye drop. Had both at reasonable prices. The check out experience was what generated this update. Perfect. She went out of her way to help me find a coupon and save money.All with a great attitude. Refreshing these days Go! read more

The customer service within this pharmacy is terrible. If a person is sick and feeling bad the last thing that the pharmacist should do is have an attitude. He was slamming things around and talking over customers. Although, they are short staffed I do not believe that's cause for being rude to customers. Especially sick customers! The attitude should be checked at the door! The customers should not receive the backlash of your attitude. (Not sure if I can say his name but he should be reported). This was my second incident dealing with an attitude from this pharmacist and I will be removing any and all prescriptions from this particular pharmacy. read more

I stop at this store for a beer I'm visiting the United States with my family and I wanted to buy a beer and I have my foreigner passport with my visa, he told me I have to have a US ID. I ask since when and he respond those are Walgreen policy. I felt discriminated. Will never stop at this store. read more

I have always received great service at this location. I pick up prescriptions twice a month. There have been a couple of issues but both times they were my fault. Despite this, the pharmacy tech and pharmacist worked hard to make things right - even after i admitted fault. Don't know why others' experience is so different. I've been going to the store for prescriptions for almost 10 years with no problem! read more

I went to go pickup my prescription and Andy - the pharmacist who worked there "helped" me and was completely the opposite of helpful in fact he was very rude and disrespectful. I was confused about my insurance and was trying to ask a question and he told me verbatim "look i'm really tired and stressed and it's my lunch hour" when I had been waiting there since 1:15pm however he proceeded to help the customer inside before me in the drive through line even though I had been there way before the customer inside. I asked to speak to his manager and he said he was the manager - this is sad that he's the manager and clearly needs training in customer service! Long story short - DO NOT use this Walgreens! read more

And 5 years later this place sucks. Line super long. Over 30 minutes. I'm here dying in pain and the staff is as slow as a texan driving in the left lane. read more

Love the store as I have previously commented on. The pharmacy was doing better. I switched my RX's back to this location. I have had two recent phone encounters with two different females. The most recent one was very rude. However, both women lack tact and customer service skills. I am switching back to my prior location that is a bit out of the way. However, the people are much nicer. I will drive out of my way to be treated better. read more

If I could give a zero score I would. Worst pharmacy service ever. long. Wait times for both walk in and rive through. 30 minutes wait times are common and only 3 people in line.now.I waited a half an hour in the drive though with only 2people served Really go somewhere else. Not unusual for this location read more

If I could give this pharmacist zero stars I would. I have never been treated so poorly by any individual in my life. Phaedra M. Jordan, pharmacist, at this local Walgreens, has no business being a pharmacist due to her negligence of the profession and lack of customer service skills. This careless individual refused to transfer a prescription to another pharmacy of my choice. They did not have the medication in stock at this Walgreen's and I needed this RX the next day for a doctors appointment (I get injections and must take the medicine into the office for the shot). I told Phaedra M. Jordan, I contacted the other pharmacy I wanted to transfer it to and they had tried to call her multiple times to get the transfer to go through. I tried to call this location too (was on hold for 48 minutes with no answer). The other pharmacy finally suggested I go into this Walgreen's to request to have it transferred in person as I might have better luck then trying to call. While in the store, Phaedra Jordan, who was loudly huffing and puffing over something else (so professional) proceeded to lie and said she never got a call, when in reality she and her staff just refuse to answer their phone. I found this out after talking to this Walgreens store manager. He told me that they only answer about 1 in 30 phone calls. Phaedra M. Jordan then refused to transfer the prescription and said there was nothing she could do. Due to her not doing her job, I had to change my appointment and have my doctor call in a new prescription to a new pharmacy. I will never step back in to the Walgreens as long as she is the pharmacist. I will never have anything good to say about this individual. Had this been a life treating medication someone could have DIED due to her negligence and lazieness. She needs to be reprimanded for this and placed in a class on how to be a pharmacist and how to treat her paying customers or else she needs to be placed in a back room where she never sees the light of day or a human being again, as she lacks all basic human interaction skills and care for their health. read more

Walgreens - Beware of the negligence of this pharmacist! - Drugstores Near Me - Allen, Texas

When the pharmacy tech agrees with you about the phone system and states "never call" the business has a huge problem. Only used this location because changing the pharmacy on a video visit to the doctor would waste the doctors time, but will call back tomorrow and get that changed. Do not use this store. Drive through is shutdown, no reason because if it were construction after all this time you could see construction. Only reason we come is it is close, if people in the area just changed to CVS. read more

I just waited for over 30 minutes in the drive thru (which isn't always the staff's fault) only to find out that the staff LOST one of my prescriptions. They told me that there was a really long line behind me, so they couldn't find it right now and to come back later. I would have understood if they had asked me to wait a bit longer for them to find it but telling me to come back after already coming there because of their mistake is unprofessional and disrespectful of my time. read more

This Walgreens first opened in the late 90s. It's a great catch all store for those elusive odd items. They consistently carry random TV items that no longer are for sell. I don't smoke, but they sell cigarettes and nicotine gum. They have a great selection of make-up and accept refunds if you get something you just don't like. I would have never used this service before until make-up got so expensive! If you have a Walgreens card you receive points for your purchases. If you buy the bonus items, you get additional points that will add up to money off on the next visit. They have a knowledgeable pharmacy department. The techs are willing to help as are the pharmacists lending a hand in locating that perfect cold medicine. I know I can count on Walgreens for seasonal items from Easter to Christmas. If you forget the milk and bread they have that too! 2017/29 read more

Extremely bad service and long wait times in the drive through pharmacy. Rude and unprofessional. Had to ring the button twice and still nobody came to the window. Finally someone answered and said "we're busy". Left and transferred my prescriptions to my grocery store. Much better service. read more

This pharmacy is terrible. Terrible service, they mess up your prescriptions, they do things without even telling you whats going on. Go to Kroger or cvs, avoid Walgreens at all cost. read more

The pharmacy is trash. There's absolutely NO reason to wait an hour when there are only three cars in the drive through. Incompetence at its worst. read more

If I could give zero stars I would. I use cvs but for some reason my husband has his prescription at this Walgreens. Every time I come here there is only one person working the pharmacy all the time. The line outside and inside is terrible and it takes forever. One time I got to the counter and the girl told me the prescription wasn't ready. Really and she didn't know when it would be here. Just ridiculous all the time. I'm going to have him move his prescription to a different place. The people working here are clueless. They need someone to better manage or take this place over. read more

This Walgreens is always very clean, very well stocked and, in general, one of the most well kept stores that I've seen. The pharmacy staff is friendly and efficient, despite being pretty busy most of the time. If there's a knock at all, it's not a 24 hour store, and the above-mentioned busy-ness make it tough to get scripts filled quickly sometimes. Still, it's a great location overall. Note: Actual pharmacy hours are 9-6 on Saturday and 10-6 on Sunday; it's open regular store hours on weekdays. read more

Walgreens - Drugstores Near Me - Allen, Texas

Worst pharmacy!!!! So slow. They always have 1 person working and you end up sitting in the drive thru for an hour!!! I hate this store.

Compared to the Walgreens closest to my home, this one was all right. Parking wasn't an issue, it wasn't ridiculously crowded at the drive-thru or inside, everything was well-stocked, and I was able to find what I needed (Claritin) and get out of there. Staff interaction was okay, but overall, not much to complain about. read more

I walked into this establishment cause I was working for a delivery service. This particular order happened to be multiple woman's cosmetic items in which I know nothing about. I ask the only lady I see working if she could help me I've never had anyone so rudely say no especially when your getting paid by the hour to provide customer service and we're not busy doing anything else. It is a disgrace cause not only did it take me over 30 min too find these items in which I don't get paid for that time but a part of me believes she refused too help cause I am a white male and she is a black female. I will definitely go to any other location to avoid this store if possible. read more

I just pickup three different prescription. They were unorganized. The main guy so not care. I used to pick up cvs on Custer. They explained. The Asian boss dude was so disconnected. Didn't explain. Just wanted to drive off. So now I'll be reading details. CVS shut down I'm miss talk. read more

I shop at this Walgreens every once in a while, sometimes they have some pretty good specials but most of the time everything is over priced compared to other retailers. I recently stopped by to pick up a Fed Ex package I had delivered there instead of my house, the transaction was smooth and easy. read more

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My family and I had to be tested for covid before a trip, and it was a miserable experience. The pharmacy tech was unwarrantedly rude. We scheduled appointments, showed up on time, listened to her instructions, and the courtesy was not reciprocated. We have been customers of this location for over 20 years, and due to multiple problems with the pharmacy, we have transferred most of our prescriptions to CVS and Walmart. We understand the demand and tensions the pandemic has caused and hope they get back on track! read more

The worst customer service in the pharmacy. If you don't have capacity to fill something same day then just be transparent and say that so the customer (who asked) can go to a different location. read more

This your average Wal-Greens. The bathrooms could be cleaner and I had to wait for someone to check me out. read more

Walgreens - Walgreens. - Drugstores Near Me - Allen, Texas

There should be an option for ZERO star. Worst Walgreens ever. It is just a mile from where I live and had switched this pharmacy three times, but now is the final shift to one of the best Walgreens on Main and Greenville ave, Allen, which is 4 times more commute but wroth take the pain to avoid this McDermott location. Every time my doctor calls a prescription they lie and delay the process by falsely stating it was not received. The wait time to speak to pharmacy often exceeds 20 minutes and then you end up with one of the rudest customer service. I call my doctor today just to confirm and he verified that the prescription was sent 25 minutes ago yet the pharmacy staff lied. At the end my doctor called in Walgreens at Main and Greenville. I straightaway drove there and they filled my prescription in 10 minutes though they initially told me 15 minutes. I used to live that side of town and always found this location the best. PLAEASE AVOIDE WALGREEN AT MCDERMOTT AND ALAMA AT ALLEN, TX. read more

We have used this pharmacy for about 6 years and NO MORE! For at least the last 2 years they have been slow, understaffed, and not helpful. I have waited in the drive thru lane for up to 45 minutes trying to pick up prescriptions. The straw that finally broke the camel's back was the visit 2 weeks ago. Having been out of pocket for several days, we received a call from the pharmacy telling us that there were 4 prescriptions ready and if not picked up by the next day they would be put back. I went to the pharmacy the next day around 1 PM. At first the person at the drive thru told me that 2 were ready...should have been 4. After about 15 minutes, he said that they couldn't find the other 2 and told me to come back after their lunch break. Since they called to pick up today, I told him that I wasn't moving until I had all 4. After about 10 more minutes, he miraculously found the missing prescriptions. Never again will we use this pharmacy. read more

Worst pharmacy ever. Don't fill prescriptions here. Pharmacy staff needs to learn the meaning of compassion and care. They are filling prescriptions after all!? I tried them again today after a few years of avoiding this pharmacy, and learned my lesson. Prescription was ready at 4:42, I was in drive thru line at 4:48 and at the drive up window at 4:58 after waiting behind other cars. They close at 5:00pm and so they wouldn't serve me. Ignored me through the window as though I didn't exist. What a way to treat someone who is your customer and is obviously sick or dealing with a health issue since they are picking up a prescription. I'll be canceling these prescriptions and never coming back!! read more

We love Walgreens - the stores are always clean, well stocked, organized the same way, and with a large number of store brand products of high quality. We are always in and out of Walgreens, especially when traveling. They're always close by and convenient. 5 stars read more

Sat at the photo area for about 20mins and not a single employee came over to the counter. They've got more than enough staff right now, they're all just sitting around doing jack. Terrible Walgreens, I'm going to the CVS down the street from now on. read more

Worst pharmacy customer service. I had a 4:45 appointment for Covid test. Arrived in line at 4:15. Most vehicles were averaging 7 mins at the window. Yes we timed it. The last vehicle they serviced arrived at the window at 4:53 and pulled out at 5:08 (15 mins). They proceeded to put a large CLOSED sign in the window right in the face of the customer ahead of me, which I would assume was the 4:30 appointment. There is no way they were not aware they had at least 1-2 more tests to administer since it takes nearly TWO days to get an appointment. CVS figured out a better way to handle this demand a why couldn't you Walgreens? read more

I love Walgreens but this location has got to be the worst I have ever been to. I had perscriptions sent over after visiting an urgent care next door and figured it would be a little wait so I did some shopping first. I got to the pharmacy counter 30 minutes later only to be told it would be another 90 minutes before my prescriptions would be ready. It was late so I said I'd come back the next day. It's now noon the next day and my prescriptions are still not ready. When I called for an update it took took calls to get someone on the phone and they told me it would be after 2pm before my meds would be ready. The location on main street is much quicker and nicer staff. I suggest you avoid this location read more

Formally I was a lifelong Walgreen's customer, but NEVER AGAIN dealing with this pharmacy. They are SLOW, RUDE and really don't care. I was dying in the lobby waiting for 45 minutes for my prescriptions and they could have CARED LESS. read more

Absolutely the worst. Haven't been too a worst pharmacy/C-Store ever. The cashier called in her supervisor to explain a policy and the goddamn supervisor gave threatening looks to the cashier and talked to her instead of even looking at my line of sight. I've worked as a cashier before and never had a manager or supervisor do that. They'd step in and handle the customer but not here. Their policy also seems different from corporate location cause they sent me a gift card apologizing for my troubles at this location. AVOID this Walgreens. Opt for CVS or go to other ones. This one is lowest rated Walgreens in the area for a reason. read more

I don't know if I should even give them a star. I had a prescription that wasn't going to be ready until Sunday. I called the day before and expressed how I had a flight at 1o'clock and asked if they could have it ready I can pick it up. They said they wouldn't have it ready until 1045. I'm sitting in line at 10:15 and nobody is behind me and they still can't fill the prescription. I've been sitting here for 30 minutes now.Great customer service Walgreens! This will be the last time that I use you as my pharmacy. read more

Pharmacy didn't have my inhaler prescription and said they could get it more than 24 hours later. Since that wouldn't work, I asked what else could be done. They said I needed to call around local Walgreens to see if any of those have it in stock. I asked could she check. No. Do you have the name brand version in stock? Well... let me check if you're insurance covers it. It didn't but she needed to be problem solving and have thought to check that instead of me having to come up with solutions. So I asked for the name in order to call around. She said the Walgreens could just pull it up with my DOB. I called another Walgreens who thought it was weird she didn't just give me the name but they confirmed they don't have it in stock either. So I got the name from them and started to call Kroger when the original lady told me to get out of the drive through. I said no one is here, I'm calling one more place if they don't have it, I'll just fill it here because I have no other option and I'll move as soon as a car comes up. She told me I had to go. I said fine, I'd fill my prescription at Kroger. All of this after I waited behind another car for 10 minutes and another 5 for someone to come up to the drive through window to begin with. I'm already physically sick and didn't need to be treated so poorly to be made felt even worse. read more

Had to stop in here to grab some last minute items with my toddler and the second I sat her down to look at some things she took off and I ended up having to chase her, which led to a melt down. Instead of the normal eye-rolls from staff, the two sweet ladies working talked to me about their own kids and even opened another register when I was ready to leave so I could "get on my way" with her. That kind of service, and sincere interest in a random customer caught me by a very pleasant surprise and I know next time I'm headed that way on McDermott this is a place that will get my business whenever I need something! read more