ok, lets start from the beginning. Myself, and my two children (5 & 6) went to Wales West to ride the 'Haunted Train' and visit the pumpkin patch. We have been looking forward to doing this for months. We paid $38.50 for the 3 of us! OUCH!! (However the girl at the ticket booth was very sweet) When we got inside the 'train station area', there were a couple of employees standing around, but no real attractions or activites for the children while we waited for the train. We did go inside and get a soda, which was flat, small and expensive. SKip ahead to while we were waiting in line....I saw a bunch of people with tickets in their hands so i asked one of the employees by the train "Are we supposed to have gotten tickets when we paid? because we didnt" He said "Yes, let me get the owner for you" When the owner walked up, he was loud, and pulled me and my two children out from the line, and in front of all the other guests, said "Well how did you sneak in here without paying?" i told him, "We most certainly DID pay, but got no tickets" He said "We have never let a person slip by without giving them tickets, so are you telling me that you're the first?" At this point, I was very angry. I said " i guess i must be, because i would not drive 30 miles and wait in line for half an hour, just to try to SNEAk onto the train!!!!" He was STILL raising his voice in front of at least 20-30 people at this point and said "Well, you're going to get a lot more help out of me if you're polite, and not so rude" This man the "Owner?" whos name was Ken, was accusing me of lying, and stealing, and was calling ME rude for responding in the manner in which i did, in front of these people that i was going to have to spend the rest of the afternoon with. So we proceeded to go back up to the ticket booth, where the 'owner'--Ken-- says to the girl "Have you seen this girl up here (at the register) or did she walk by, because she says you didnt give her tickets, and we dont make those kinds of mistakes" the girls said "OMG I am so so sorry. YES i remember her, i was just so distracted, i must have forgotten to hand the tickets out the window!!" So I got the tickets, and Ken of course tried to smooth things over by saying " This really never happens, haha, we'll get it right the next time you come" and what other way could i respond? i said " oh, we will NEVER be back!! Your tickets are over priced, you've, accused me of lying, stealing, sneaking around, and then called me rude in front of ALL of your other guests, I am ONLY staying because my children have their hearts set on this!" and he said "Well, you can go get your money back right now, and you dont have to ride the train at all!!" At this point, i walked away. I had PROVEN that i was NOT trying to sneak onto the train (it is ridiculous that i should have to prove that im not a LIAR) The rest of the afternoon was ok. The rest of the staff seemed pretty nice, however, most of them were sitting, or resting and not really interacting with their customers. It seemed like the kind of place that employees get by without doing very much. But the kids really did have fun. But, overall, it is WAY too expensive, and it just has a real lazy feel to it. Like no one wants to be there. Stay away from Wales West. They could care less if you leave satisfied, and it is run by trash!!! read more