incompetence.. called for a refill for a prescription and it's been 4 days and still not refilled…read more. this happens every time. the administration can't be bothered to speak with you about your complaints. the people up front are rude.. I'm looking for a new dr. I hate this place.. the person drawing my blood even told me they're pushing people through.. that's why I'm going 6 to 8 times a year.. which I don't need .. do not go there..

My mom had a knee replaced this week. We came from Boone, NC, because she had previous surgeries…read moreon that knee so it was more complicated than a normal replacement. Surgery was successful and Dr. Shields was very nice. The best part was the care she received after in the Stichts Building on the second floor. The nurses were great, physical therapy was great, but the person who really stood out was Christi the nursing assistant. She was always so happy and helpful! We were lucky to have her helping us each and every day. I would highly recommend this hospital!

If you want people who don't care, and will call you with 0 answers to any of your questions, then…read morego here. I called here to get a General Practitioner, which should be easy enough. I did, and I got in. It took them literally 45 minutes to take my (VERY non complicated) family history, etc. into the computer. Then the doctor came in and had no idea what it was, no explanation of next steps really, just said that I was getting blood results. And apparently she referred me to a specialist that didn't even do the test she wanted to do. Thanks for checking up on that. I had some bloodwork drawn, which it's nice because it's right in the same office, and sent away. I would get the results in the morning and this office will NOT call you until the afternoon. On one of my tests, I had a few questions, but the nurse had NO idea and it turns out the doctor only works Tuesday and Thursday mornings. So CLEARLY the time to call me was Thursday afternoon when there is literally not ONE person in there to answer my questions. When I asked about that gap in logic she had no answer and no idea why I was upset that they would call me with nobody in who ACTUALLY COULD ANSWER A QUESTION. I suppose they just think that everyone is a little drone who won't ask a question about their own bodies. Go find someone else. This practice is awful.

I have been visiting this practice since September. I have found the staff there exceptional…read more - Visits are easy to schedule, and almost always on time - They work together to solve your problem, it isn't an ego contest (I had a PA who wanted a second opinion and called in a doctor, I really appreciated it). They are a family practice, so they will refer you when necessary. - They are GREAT at communication via the Novant system messaging and scheduler. I have had many conversations with my doctor in that capacity. - It is very clean - The lab work you need is done on site - They have filed with my insurance just fine and dandy.

Have been reading all the bad reviews, ?? My husband had Cll and low platelets. Any time he had to…read moreso much as have a tooth pulled, they would give him IN-plate shots to pump his platelets up for any kind of procedure. They would stay up long enough to have a procedure done. This was done in the cancer center. The were very professional, All the staff was very nice. I can't say enough good things about Atrium W F Cancer Center.

I called ahead of time, and they confirmed that in my situation they would call an oral surgeon…read more Instead, they relabeled an exposed bone as "dental pain" to avoid EMPLA liability and discharged me without care. Now I'm dealing with possible heart failure because the infection from the exposed bone likely spread to my heart and has already caused an infarction -- exactly what I was actively trying to prevent. I did not know my bone was exposed. My medical condition -- the one I'm on disability for -- includes loss of feeling in certain areas. My last dental exam was good except for medically necessary orthodontic treatment I was working through administrative barriers to get. The affected area was not visible during normal dental care. I could not figure out why I had been sick for months off and on. When I investigated further, I found that a tooth had broken through the jawbone, leaving the bone and the root exposed. The infection was already systemic. I called Wakefield immediately and explained the situation. They told me they would call in an oral surgeon and address the infection promptly. So I made the hour‑and‑a‑half drive. I showed the triage nurse, who confirmed it was serious and checked me in. Then I was placed in a makeshift curtain room, and they decided they did not want to call the surgeon after all. To avoid EMPLA liability, the staff changed "systemic infection with exposed bone" to "dental pain." Keep in mind I do not have feeling in that area -- I told them that -- so this was not even a possible mistake. They brought me discharge papers without further evaluation, treatment, labs, or anything. They handed me discharge papers with the problem relabeled to mischaracterize my situation. When I tried to show them the discrepancy, I was reframed as hostile. I was discharged in a dangerous and untreated medical state. Now I've had a recent infarction (heart attack) because the exposed bone remained untreated longer and the infection was ignored longer. I finally received antibiotics and had the area cleaned and covered by another hospital, but the infection is now in my heart and my life is in danger while another hospital tries to sort this out.

Dr. Madden has been my PCP for a couple of decades. He LISTENS to what I need, acts accordingly. He…read moreis conservative in that he does not jump to a quick diagnoisis, getting lab tests when needed through an in-house tecnician. Likewise when prescribing, medication, if required, he avoids unnecessarily strong or the most expensive -- offering alternative medications when they are available. The staff is friendly, atmosphere cordial and quiet -- a great place to bring your medical problems!

The staff is always friendly and willing to help in anyway possible. Whether sick or well, they…read morehave several providers and will do anything to fit you in their schedule. I love that they are typically less than 10 minutes off in time of appointment which is great for a doctor office!! They offer MyChart online to view your health history, notes, messages, test results and billing as well, which is nice to keep up with everything including appointments! I came today for a well check up for my stepson to get ready for college. As usual, they were prompt, thorough review of his health, filled all papers out and had us on our way!

anyone else out there looking for that childhood doctor that always made you feel better? look no…read morefurther yall doctor Mike and his wonderful staff , got us. I'm a chronic pain patient with double digit issues. wished I found them 10 years ago thoug. y'all need someone that validates all that pain? I did. seriously I couldn't be happier knowing that someone has my back than my own doctor. if all of us tried this doctor once , you too will see and doctor hunting is done the buck stops here

Moved to Triad 10 years ago and have the same doctor at Family Medical Associates (Novant) over…read morethat period. There have been a few times when I've seen other doctors but I've always been happy with their service and how they've treated me, check-up or emergency. Noticed as I was leaving that they (Lewisville location) is open on Saturday and Sunday. Went back in to ask and sure enough. They said phones work both day and would just like people to call (if it's not an emergency). This is big, because you don't want to wait to Monday and you don't want to go to hospital emergency room.

First I would like to say the correct name of this location is Novant Health Lewisville Family…read moreMedicine. I have been consistently impressed with this place. The staff is always so friendly and they genuinely care about their patients. Their technology is very up to date and they can do tons of different tests at their location, as opposed to having to send you somewhere else for blood tests, Pap smears, etc. The location is always very clean and I absolutely trust these people with my care. They are all well composed, friendly, and professional. I have visited with 2 doctors (Dr Lis and Dr Beal) and they were both very intelligent and knew exactly what they were taking about. They have a large selection of female physicians as well. I even moved 30 minutes away and still go out of my way to go here.

This is for neurology. Friendly staff. You check in at the…read morekiosk and that gives you a number. Then you go to the staff to check in even after doing so online. The physicians are awesome. The dystrophy clinic is very well run and the doctors are all so helpful and caring. Parking outside is easy. The parking level is the second floor and not the first. All the lights turn off automatically at 5pm.

Since I am on the kidney transplant list, my team sent me here to have a Fibroscan of my liver…read moredone. The staff was friendly and I was seen within minutes of arriving, hardly any wait. Though they were unable to get what they needed in the test, they were very professional and kept me informed of what was happening. They cared for me as a patient and customer. The office is very clean and tidy. The staff were very friendly and informative. It seems that Atrium Health employees are great at every office.

I have been going to Dr beck since 1996 . I love that he's…read morenot just our family Dr. but a friend to all my family, I trust him with his knowledge. with all that he has put up with all the ctra he had to do for his parents. This man it so down to earth . This man / Dr . cares so much about his patients. Now that he is retiring for real @ the end of Nov. truly afraid there isn't going to be anyone out there like him. I understand he's done 37 yrs in his practice had sacrifice no being there for his and missed out so much of his kids growing up. Dr Beck I wish you and your family and thank you for the years you have taking care of me and my family ! You will truly be missed.

Dr. Beck is one of the kindest most amazing doctors I've ever been to. He has been my doctor for a…read morevery long time and truly cares about his patients. I highly recommend him he is absolutely amazing.