I have received six weeks of treatments for knee pain related to arthritis in both knees at this…read morecenter. Every single staff member was extremely professional, but caring and compassionate in their approach to me and my treatments. They are prompt - I never had to wait past my appointment time. The providers administering and assisting with my treatments were competent and always concerned about my comfort during the treatments. I also appreciate the COVID-19 precautions and other infection control measures that were consistently enforced inside of the office and during treatments. I highly recommend this center and their staff. By the way, my knees are pretty much without any discomfort now and I am told by the providers that they will continue to improve over the next few weeks.

On the average, I tend to be patient with New Patient Coordinator. However, it is ridiculous that I…read morehave left several voicemail messages over the course of several weeks. Despite the voicemail recording stating that someone will get back with you in 48 hours, that is not true. Do not waste your time with this clinic, especially if you are a new patient.

My first visit was good. They did a nerve conduction test on my spine and the doctors were very…read morethorough and supportive. The staff at the front window are very friendly and helpful. After that initial visit, however, everything went downhill. The guy that does the urinalysis is rude, but not nearly as rude as one of the women (nurse?) that reviews your paperwork. To begin with, you must fill out a 28-page questionnaire for your first visit, then a 22-page follow-up questionnaire on each subsequent monthly visit. This is basically a pill-pushing clinic, where they treat you like a junkie and make you jump through ridiculous hoops every month in order to get your opioids. I never saw the doctor beyond the first visit, only NAs or PAs who were judgmental and accusatory. The doctor ordered a back brace for me, and told me to make sure that I received it on my next visit. I asked for it repeatedly, but never received it. My first visit was also only four days after surgery, and naturally the surgeon prescribed pain medication for me, but since he wasn't my PCP, I was accused of "Docor Shopping". Bottom line, this place really sucks!

From the owner: HEAG pain clinic has four locations throughout North Carolina that focuses on diagnosing,…read moreminimizing and treating pain at it's different stages. (Sub-acute and Chronic) Dr. Dakwa is committed to providing safe, responsible care to all patient's, which includes avoiding excess use of dangerous medications. Our specialists have backgrounds in various disciplines, including physical medicine, rehabilitation, clinical psychology, neuro-biofeedback, and physical therapy. We incorporate the latest advances in our treatments to manage pain and treat spinal cord anomalies. Our pain management technology includes implantable devices such as spinal cord stimulators and neuraxial drug delivery systems and minimize opioid use.

Dr. Benfield, Dr. Norris, and the entire team at EmergeOrtho are awesome! These doctors have an…read moreexcellent bedside manner and personality. I find them professional and friendly. Everyone in the practice seems genuinely interested in my wellbeing. Whether I see Dr. Benfield for my hand, Dr. Norris for my shoulder or one of their respective PA's, I know that I am assured excellent care and attention. The practice itself is located in an easily accessible location that has plenty of parking, a clean and pleasant waiting area, and short wait periods. There is even an Urgent Care for Ortho related injuries located onsite that does not require an appointment. I highly recommend Dr. Benfield and Dr. Norris at EmergeOrtho. When you go by, tell them Kindra Speech sent ya!

This is the second time my appointment has been canceled at the last minute without proper…read morecommunication. This is completely unacceptable and highly unprofessional. Patients arrange their schedules around these appointments, and canceling without adequate notice shows a lack of respect for people's time and health needs. They do not seem to take patient treatment seriously. I am still in need of support for my injury, and unfortunately, I cannot receive reliable care here. I would not recommend this location based on my experience.

They are the sweeties people you could ever meet, And they really care about you, And take time to…read morelisten to you, with out rushing you out the door like other, i would recommend you all to anyone and everyone. Think you for everything.

Great Service The Staff is always friendly snd…read moreery compassionate. Always fast and communicates well. Service has improved substantially over the years. We need more establishments that she to s the bar this high

PRP (Platelet Rich Plasma) treatment saved me from 2 surgeries. I was facing surgery to my rotator…read morecuff from years of pulling and lifting due to work. I heard about PRP and was a bit skeptic about it. I finally agreed to try it. Let me tell you it is the best treatment. The ortho Dr said I would have to keep my arm next to my body for 6 weeks. I didn't have time for that because of work. I finally went in to see Dr Bethea. She did my PRP on my right shoulder and right knee (due to a fall) in 2016. I was pain free until I fell and tore my rotator cuff yet again. Again the Ortho Dr wanted to do surgery. I went back for PRP in June 2020. My right shoulder is pain free again. I started experiencing weakness in my right hand and being a Phlebotomist my hands are my living. I decided to try PRP in my hand. I now have full use back in that area also. The new tissue growth has been amazing. I would highly recommend doing the PRP treatment.

Dr. Bethea has enabled me at 61 years of age to regain my health, my ability to be active, and…read moreconsiderably improve my quality of life. I am no longer in pain!! Her expertise and deep understanding of the human body allowed me to see consistent results as I followed her recommendations, and the bloodwork is proof! I chose Dr. Bethea because of her ability to integrate all of my issues into a comprehensive plan. I highly recommend Dr. Bethea for anyone who wants to feel less pain and who has a desire to feel better! Additionally, through the years, I have always felt that Dr. Bethea truly cares about me and wants what is best for me. You won't be disappointed!

Took my mom for an office visit and I was overwhelmingly impressed with the quality of care,…read morecompassion and service provided from start to finish!!! Helping an elderly parent I accompany her to many different medical specialists and compared to all of those Dr. Patel and his staff are hands down our favorite!!! Highly recommend, you won't be disappointed! This is our sixth visit and the quality of service only gets better!!!

Very disappointed how long of a wait to see someone. They were very rude on top of that . Will not…read morereturn.

This Urgent Care location was amazing! I was shocked at the low wait time on a Friday... with only…read more1 other person in the lobby. The receptionist was friendly and entered me as a new patient quickly. They had quality face masks readily available at the window. After about 10mins the nurse came and got me. She was very pleasant and ran all of my vitals / updated my chart quickly. The xray tech came in after just a couple of minutes and took my images. The provider was in about 5 minutes later. During the whole visit I probably only sat waiting on someone a total of 15-20mins from start to finish... which is unheard of for an urgent care in my opinion. The provider was down to earth and addressed all my concerns without rushing me. They were very thorough in all of their exams to rule out major concerns and I left with a clear plan, meds ordered, and ease of mind. I will certainly revisit this location should an emergent need come up again.

I was able to get in and be seen relatively quickly on a Saturday night just before closing. The…read morelobby was clean and orderly, and the staff was professional and worked quickly to help me. No one rushed me along despite it being close to their quitting time. I was very sick, and the provider was thorough in examining me and giving a diagnosis. Medication was sent to the pharmacy, and I left feeling hopeful that things would improve soon. The provider even told me what to do should things not get better since she has seen severe illness circulating in the community. I was impressed by this urgent care facility and would visit again if necessary.