This Tesco is a disgrace, and after 25 years of going there, I've had enough. One star because no…read moreoption for zero stars. Sainsburys a bit further along Cromwell Road will now be getting my custom. Firstly, for a large London store, it is complete crap. The large stores outside of London put it to shame. Stock is rubbish, and it really has nothing more than food. It is appalling. Don't ever do self scan on any type of large shop, they now scan ALL your shopping again when you get to scan out, because they don't trust anyone. Where before there was a designated checkout for people who self-scanned, they have now lumped it together with usual shopping, so where you can scan out, you now have all the muppets checking out huge trolleys-ful of shopping, and you have to wait ages. Pathetic, and completely useless for the organised people amongst us, who do self-scan for speed. Go to the manned checkouts and get them to do it, since that's their job, and you don't get humiliated and assumed to be a thief, either. As for the car park outside, yes, I know there is building work, BUT that does not excuse what is happening on the first floor car park, where you're lucky if you find a space because of the car wash, electric vehicle chargers, and chauffeur cars who hang out there all day reading the newspaper and drinking coffee. But what tipped me over the edge today, is the amount of homeless lying around, chucking rubbish everywhere, and as I saw this morning, defecating in the car park spaces. Absolutely disgusting. If Tesco think we are putting up with that, they are sorely mistaken. I suggest you take control of your car park, have security guards patrolling, throw out the undesirables, and clean the place up. It is a cesspit, and for a store associated with food, it is disgusting I shall be making sure this review is well-publicised, and will be writing to the council about the state of the place, and that you, Tesco are operating a car park where you allow homeless people to hang around and defecate on the premises, where people are supposed to walk, and park their cars. Your head office is also going to get to hear about this. Possibly TikTok and other social media too. If you think this is what your customers should put up with, you can stuff it, I'm sticking with my favoured stores, Waitrose, Sainsburys and M&S Look forward to your soon to be, fame, and hopefully visits from the council regarding health, safety, public health and hygiene. The fact that you don't respond to negative reviews tells me exactly what I thought, that Tesco are only interested in profits, not customer experience, ambience and cleanliness. If I can I will try and get you visited by environmental health, and closed down because the car park alone, is grounds for me to advise everyone to avoid the CROMWELL ROAD TESCO SUPERSTORE like the plague, because it is so unhygienic you probably will get some sort of plague! Bye. UPDATE: which doesn't help your position, it actually makes it worse. Having seen other reviews who also talk about piles of human excrement in the car park, near the entrance, and the smell wafting into the store where the fresh produce is, some with photo evidence. I am definitely reporting you to the council, environmental health, and any other bodies who will hopefully come down on you like a tonne of bricks, and if we are really lucky, close you down. Suggest you sort this situation out pronto, as I am determined to make an example of you. DISGRACE!