Just been into Waitrose Bromley south. If I could give it 10 stars I would. Hubby and I went in for a full English breakfast before our 3 hour journey home from visiting our son and family. We always do this on any of our visits and have always had a great meal and friendly, helpful service but today was off the scale. We ordered our breakfasts with a couple of changes to the standard breakfast, but when it was served by a lovely lady called Irene, they hadn't given us exactwhat we asked for so we told Irene. She was so apologetic, she went straight away to get the items that were missing. She told us she was sorry as she had cooked our meals. We told her that it was fine and that she'd cooked it beautifully. She then came back with a refund for the large breakfast which we were really didn't expect. We commented that the sausages were particularly nice and she said they were new to the cafe and she went to find the manager to ask if we could buy them in store. Answer, yes, free range gourmet from the meat counter. We thanked her very much for her help and went to buy the sausages. At the meat counter we were served by a 'retired' gentleman who was so friendly. We asked for the sausages and he replied in Spanish and explained that he was having Spanish lessons. We had a little chat and a laugh with him, and said 'Muchas Gracias' to him and left the store a lot more cheerful than when we went in. Well done you two, keep up the good work! read more