I travel 180 miles to BFD from the Chicago suburbs to see Dr Matthew. Why?…read more Because he is the best dentist around and the office is very high tech, allowing me to have a partial overlay done in their office with no need to have a temporary crown. And there was virtually no pain and I was finished in under two hours. . Last year I had a local dentist in my town work on my teeth and I was so disappointed that I made a vow to trust my teeth only to Beattie Family Dental. They are the BEST.

Awesome dentist. If you scared like me go here they know what they are doing. I tell everyone about…read morethem. Made me feel so good.

Going into my surgery I knew it wasn't going to be a fun experience but the need to bring in 5…read morepeople into one operating room seemed excessive and very intimidating, they warned me about this but it's not a good way to practice to keep patients calm. In addition to this they worked way to fast and made some mistakes and cut my cheek, I tried calling the office to speak to a nurse but they just tried to tell me that they had to make a cut in my gum but neglected to believe that they cut my cheek and now I have a spot where if I pull on my cheek air will push out of the void. At the end of the day I know I'm not a expert and they are the "trained" professionals but it just seems like they work to fast and don't care about you after the surgery. I would have left a lower review but my teeth did come out so they could have done worse.

surgery went smooth but other than the actual dentist pulling my wisdom teeth the nurses weren't…read morethe greatest. a surgery like this is incredibly stressful and they want you to calm down but also make it difficult TO calm down. my surgeon was nice but whoever the nurse i had was was very blunt and i get that she needs me to be calm but she really just stressed me more out especially when im disoriented trying to wake up from the anesthesia.

I have issues with severe childhood trauma and they were so great with me. Dr Malloy is a…read moresweetheart and has a very personable chairside manner and the hygienist, I think her name was Christine was amazing as well. Aspen doesn't hold a candle to Crow Valley. Thank you Christine and Dr Malloy. You treated this old lady very well and eased her fears nicely.

Patient be aware. Don't be fooled by the good reviews. This office actively campaigns for people to…read morepost good reviews. I have worked in the healthcare industry for over 30 years. I am extremely disappointed in the customer service of this dental office. I had numerous issues over the course of the one year I went there before switching. Dr. Malloy seemed caring and compassionate but his support staff were rude and unprofessional. I'm going to try and summarize without writing a book: 1. 1st appt insurance estimate for crown and night guard (I showed Dr Malloy at picture and he said he could make me the same one). I told hygienist I do not do fluoride when she asked me. No Fluoride was applied to my teeth. 2. One month later temp crown applied by dental assistant. She was inexperienced and made it too thin. I expressed my concerns during visit but she was confident she did it correctly. Front office staff told me I owed entire amount for crown and insisted I pay it that day ($1000ish). When I questioned it told me I reached my max insurance benefit. Explained that was impossible, was told I had to pay full amount. Would not investigate further and told me if I had an issue to call my dental insurance company. I called immediately and they confirmed the dental office made a mistake and they hadn't ran it through my insurance. I received a voicemail the next day from the dental office saying they had a glitch in their system and I would be credited but No apology for the mistake. 3. Temp crown crumbled after 12 hours and I wasn't even eating or chewing. 4. Had to go back for 2nd temp crown. This time the young dental hygienist had a more seasoned lady help her. 5. Also at the one month crown appt I was fitted for a night guard. 6. Night guard came in 4-6 weeks later, it was the wrong one. 7. Had to comeback to be re-scanned for the correct one. Waited another 4-6 weeks and this one was incorrect. 8. Received a voicemail from them saying that Dr. Malloy wants to make it right so they are not going to charge me for the night guard. 9. Went in a 3rd time to be re-scanned for the correct night guard and they credited me the $375 I had originally paid. 10. Waited 6-8 weeks, finally contacted them. Yep, night guard was in. When I went to pick it up the receptionist at the front told me I owed them $375. Mind you this is the same lady who I had the encounter with about the crown. Explained to her that it was supposed to be free. She left her desk went in back then came back and told me this night guard was way more expensive then the original one I was quoted for so I owe them. I asked how much more and she couldn't tell me. Then said are you ready to run your credit card. I paid it. 11. It was time for my second 6 month cleaning. The hygienist called me on Monday and asked if I could come on Tuesday instead of Thursday because her mom was having surgery. Okay I felt terrible but I couldn't change my schedule. It's highly unprofessional for her to call me and ask me that. If she needed the day off then they should have rescheduled me or moved me to another person. Her not being there for her mom's surgery shouldn't have been on my shoulders. 12. Went for my cleaning. It was very awkward. She ended up putting fluoride on my teeth without asking me and I was unaware of her doing this. She then proceeded to walk me up to the front and tell the same receptionist I owed for fluoride. It was $30ish and yes I paid it. At the point I was so over that place, it wasn't worth even saying anything. Needless to say I switched dentist. I am so glad I did. I know Crow Valley reads and responds to these so I surely hope you make some major changes in your customer service. Your front office people are the face of your business. They are the 1st and last person a customers sees. I was a paying customer and should have been treated with kindness and compassion. Everyone makes mistakes, it's how you handle them that makes all the difference! Start showing you value your customers!

I have been seen at Waterford Family since I arrived in the QC area four in a half years ago and…read moremust say, I have been pleased with their services and how they took care of my during my visits. I never had a problem with payments being paid or services rendered. Now that I am leaving the area, the ladies will truly be missed and I hope I am able to find a dentistry at my next location, that provides the same kind of services as Waterford Family.

I've never had a worse experience with a dentist. If you go here, get everything in writing, double…read morecheck your credit card statements for being overcharged, and expect the staff to judge you and gossip about you after you leave. Or better yet, just go to a different dental office. There are plenty to choose from.

Quality service for years; we travel from nearby Chicago to get the best care we have experienced…read morein these elderly times, especially. When younger, we brought numerous friends and family healthcare workers who were amazed and happy with results: dentures, root canal, periodontal disease checkups, xrays, basic cavity filling repairs.....etc.

Dr Botsko is a great dentist. He has been saving my 72-year-old teeth for decades. He always takes…read moreme in at once when i have an emergency. His staff are helpful and knowledgeable. Best Dentist in the QC

Dr Keech is very caring. The quality of care is excellent. Dental hygienist, Monica , was very…read moreprofessional. Office staff alerted me to an insurance option that provided more dental coverage.

Doctor Sheldon was amazing! Highly recommend, the overall staff was great! They answered all the…read morequestions we had and more.

I want to first start off by saying; Best experience I have ever had with a Doctor of any kind! I…read morehad braces as a kid, hated dentists my entire life, mostly stemming from all the pain associated with them I'm sure. Needless to say I am 29 and just had my first root canal done here. Much anxiety going in as anyone who knows my past would expect, but... I have to say this experience has changed my mind on dentistry as a whole. Very nice, professional, and the way the doctor and assistant Jami worked together was like watching a TV Show on Dentistry At It's Best! Seriously I was numbed with a gel, which made me not even feel the needle which also numbed me for the procedure. I never felt a thing the whole time, they explained what they were doing during the entire time and to watch those two worked together shows how passionate they are at what they do! Today is the day after the procedure and I honestly can say I'm not in any pain, there's no swelling and if I have to get another root canal... I think it's pretty obvious where I'm going and I'm not even worried, it's been pretty comical telling people at work I had a root canal yesterday because apparently it's a bad experience for people, or they are just going to the wrong place!!!

Good Dental Experience! I stressed and put off the procedure…read morefor longer than I should have . Dr Kim could not have been more please and patient with me. He talked me through the process every step with helped my anxiousness. I appreciate the staff and the professionalism of this office which I have been a patient of for 3 decades.

Dr. Kim and his staff are great! I love this place, and I always have a great experience here. I…read morehighly recommend this office if you are looking for a dentist in the Quad Cities.