I got braces through Dr. Mack. They were removed about 7 years ago. I wore the plastic retainers 24/7 for 6 months as prescribed. After the 6 mo. I was given a wire retainer. Within a couple of days I told Dr. Mack my teeth were moving. I continued to go into his office over the next several years with the same complaint and he'd keep adjusting my retainers. Fast forward to a couple of months ago. I now have a big space between my back two molars. I can't even put on the first plastic retainer I was given, that's how much my teeth have moved. When I went in to talk to them about it I was told I would have to get braces again with a cost of $2,500, and that's with a discount for being a previous customer. When I spoke with the new Dr. in the office about all of this I was told they don't even use the wire retainers anymore because "teeth move more with that type of retainer than with the plastic ones."-those were HIS words, admitting movement happens with the wire retainer, just as I had told them for years. So, now I have to pay them to fix a problem that was their fault in the first place! I will not go back to dr. Mack and I will never refer anyone to him again! It's obvious it's all about money! I am a middle aged woman. Insurance did NOT cover any of the cost. I wore my retainers religiously and now I'm expected to cover the cost of something that was preventable in the first place. TOTAL disappointment!! I will never return!! read more