today to talk to them about an issue with a battery replacement and the radio no longer turning on…read moreand the nasty man on the phone was so rude and so condescending and so disrespectful within one minute, I couldn't believe how he could speak to a potential customer! I said to him when I went on ChatGPT they said they are related and he said that's fine. Go to ChatGPT let them help you. He was a complete a$$hole. Do not go here for repairs.

I once worked at Vicari BMW in Frenchtown. Great place to work. I learned a lot about BMWs. And the…read moreowner was a great guy to work for. I now live in San Manuel AZ. The weather is better here. I still do a little bodywork and painting but only on cars and trucks I buy and sell. I see a lot of BMWs when I go to Tucson and it reminds me of my time at Vicari Motors. Hank M

A plow truck damaged my X5M BMW. I looked up certified dealers in the area and found Masano…read moreCollision. I was greeted and offered a beverage while I waited. I have never been through this process before. Jarad was my service advisor. Jarad went over what they were going to repair and said he would text me updates. It seemed to easy and I'm not buying it. Being wrong is a welcomed surprise. Jarad updated me through text message. It was done when he said. My BMW was perfect. They even cleaned it inside and out. Highly recommended!!

I had an extremely disappointing experience with this business. The staff was unprofessional and…read morerude, and there was a complete lack of transparency regarding their astronomical storage fees. Rather than clearly explaining costs upfront, they simply referred me to a sign in their office after the fact, which felt misleading. When dealing with customers who are already in difficult situations, I expected at least a basic level of professionalism or willingness to help--unfortunately, that was not the case. They were unwilling to negotiate or offer any assistance, leaving me feeling taken advantage of. I would strongly recommend going elsewhere if you value honest communication and fair treatment.

Warren and the shop fixed my 2002 Jetta GLS that belonged to my brother who passed away. He called…read moreher "Roxy" after the night at the Roxbury. The car is very special to my family and I. So that being said, I wouldn't want just anyone working on this car. He checked in periodically and made sure I was aware of the process providing me peace that "Roxy" was in good hands. Great company and well worth the money spent to keep the car in my family. Grateful for these guys! Please look for them for your VW needs! Highly recommended and a highly deserved recommendation. Keep up the great work L and T.

I have purchased several parts from them for my mkiv gli. They're knowledgeable and have always…read moregotten me the right part the first time. If they didn't have a part they came up with something similar to try. Highly recommend them, save yourself the trouble of pulling the part yourself.

On 1/29/26 I took my car to Caliber Collision on Walbert Ave. in Allentown, PA to have the hood and…read moreright side of my 2020 Lexus RX 350 (which has less than 13,000 miles on it) painted because of vandalism done with a knife. Painting the car doors required taking the doors off and removing the car door handles and then putting the car door back on and the handles back in place. I picked my car up on 2/17/26 (the cost was $4025) and I had difficulty opening the front passenger door, but I was able to open the door after five or six tries. I continued to have problems opening the door and went back to Caliber Collision on 2/23/26, I went back on 3/30/26 after I couldn't open the door even after 1010 attempts to open it, I went back on 4/13/26 and they put a new part in but I could not open the door and they kept the car to work on. They had to cut a hole in the outer shell and they ordered a new bracket and put the new door on but it was still the same issue, so they will have a vendor come to see if it is an electrical issue. On 4/24/26, one hour before closing, I got a call at 4:30 that the car was ready and I went in; I was able to open the door. Afterwards, I saw that the trim at the top of the door of the front passenger side sits higher on the door frame than the rear door and that there was a crimp and nine dents in the front door belt molding and a dent in the front door window frame molding as well as that the weather-stripping wasn't completely attached because it was missing some screws. I notified Caliber Collision of their mistakes and corrective work I would have done, at which time he took pictures of the damage they had caused. Because I didn't trust Caliber Collision to fix the work they had done, I went to a different auto body shop to have the moldings dented by Caliber Collision and the unattached weatherstripping replaced at a cost of $566.45, and they pointed out to me that the reason that Caliber Collision had difficulty putting the moldings on, which dented them, was because they put the skin on wrong. I asked Caliber Collision to be reimbursed for the costs of fixing their mistakes because of not trusting their work and the lifetime guarantee I was given and that the dents resulted from the skin not having been put on properly, but they refused to do so. During these times that I went back to Caliber Collision, I was told that the problem might be the wire, it was probably the seal which can stick because it's new and that it needs a couple of days of warm weather, it is probably the latch and a connecting rod, there might be a short in the system not recognizing the fob, maybe there's a short there where it thinks it's locked or unlocked. I was also told I shouldn't be afraid to force it, there must have been was previous damage to the door handle, I should have called on 2/20/26 rather than wait until 2/23/26, she checked it before I picked it up and was able to open it, the problem is the latch wire because it's not catching where it's supposed to catch and hold it, the latch is difficult to get in place when the door is shut, there was a problem with the original one, and Lexus should do a different design on the latch. On 4/24/26 when I asked what had been wrong, Nicole said "everything" and they had been sent a faulty lock rod and a faulty latch and they had to break the old trim panel. The technician said there had been a problem with the rod and hadn't been enough tension because the rod didn't want to go catch in order to release the latch.

My first experience with a body shop was at Supreme, and I must say if exceeded all expectations…read more Now, this body shop came highly recommended from a close friend, and I'm glad I went with them. My car had some damage to the front bumper after taking a hit from rebar that fell from a semi, and it needed to be replaced. The staff here were extremely kind, and were willing to work around my hectic work schedule which spoke volumes. I was able to drop my car off, get an estimate, and have it repaired seamlessly. Even working with me and some of the undamaged pieces to lower the total cost. When I went to pick up my car, the first thing I noticed was the clean new bumper that looked immaculate, it was placed perfectly, and color matched correctly. After looking it over a bit, I had also noticed that the staff had taken the time to wash my car and shine my tires! I went inside shortly after to pay for the repairs, and was greeted with kind hellos and family like atmosphere! I gladly paid and went back to my car and when I opened it to my surprise, they had even cleaned and vacuumed the inside. Talk about a staff that takes pride in what they do! This company went above and beyond and has exceeded all expectations. I'd direct anyone here, even family!

This is the only shop that I will take any of my cars to. Every other shop that I have used left me…read morefeeling frustrated. I love perfection. If you are a professional, your work should reflect that. Daku delivers. To quote Jeremy Clarkson, "the only reason that I am leaving 5 stars, is because I can't leave 13". The attention to detail is what I expect, and the service is phenomenal.

Great customer service. Friendly staff. Had work done in 2019 and there was an issue. They took…read morecare of it under their warranty even after almost 6 years. Highly recommend.

We needed the trunk replaced and scratches buffed out and the finished product was amazing! It was…read moredone within the estimated timeframe and was returned to us in pristine condition both inside and out! Our car has never looked so good! Everything about our experience was positive from the estimate process, all interactions with the front desk women, the details in picking the car up and most importantly, the excellent work done on the car that went above our expectations. We will definitely recommend B & S to anyone seeking an honest assessment of damage and repair work that excels.

This business was very helpful - even when inventory and supply chains are crazy. They are an…read morehonest staff and professionals.

When I inquired about needing service for my Mazda 2020 CX-2020, a Yelp review led me to Rafy's…read moreGarage! A bit difficult to find, so got there via my GPS at 4:30pm. One of Rafy's employees called him and he got there within minutes! He took the time fix my motorized driver's seat that wouldn't move! Rather than having me wait to order the part, Rafy jerryrigged the seat so I could again reach my gas and brake pedals. My husband and I were so happy that I've made a future appointment with Rafy to repair the front right side of my car. Since I didn't want to go through Insurance, Rafy offered me the best deal imaginable, so my car will again be as good as new I'm sure, thanks to Rafy, along with his father who is there guide him as he did growing up! I know that this garage will be my new go-to repair service for all my future needs! Thank you so much, Rafy!

ONLY Car shop I've ever been to where I felt people were honest and not looking to take my money…read more Super nice staff where they walk you thru what your options are, not confusing but simplified 'car speak'. Witnessed a mechanic talking to someone that was trying to fix their own car!!!

Brought my sons car in for an oil change. They stated that he had 6k+ worth of damage to various…read morecomponents to his car. Said it would never pass inspection and that is was unsafe to drive at all. Brought the car to BMW dealership (Thompson) that went through everything on the car and found no issues that were reported by Wass. I am not sure what game this shop was playing, but I do not appreciate it. The car is now inspected with no issue.