Review WAG'N WASH Mobile Grooming - New Mexico
Owner/Operator killed my dog and refused to take any liability. Didn't even have the decency to call and check up on him.
Llayne doesn't provide her full name, or any name on her business card. Anyway, my dog was groomed late January by Llayne and her sister. My dog became sick right away and I thought that maybe Jax was exposed to something in the mobile unit, i.e. dog flu. I let it run it's course, but after 2 weeks of vomiting, then 3 weeks, Jax saw the vet. The vet ran tests and it was determined that Jax had no disease what-so-ever. Pretty amazing! Still vomiting, even with meds. After more than a month, Jax had recovered and was in the need of a bath. I called the number on the biz card and spoke with Renee. I explained that my dog had taken sick right after his January appointment and asked if any groomed pets had been sick? Maybe Parvo? Renee didn't hear of any. I made an appt., and it had to be the first one of the day because I didn't want my dog exposed to any sicknesses. I also requested for a bath only, no trim was really needed, and I firmly requested that the anal sacs and teeth be left alone, not to be touched. I also mentioned that maybe the illness was caused by an allergy to chicken, so no treats either. Well, Jax really stank so I called again. I wanted to get him bathed regularly. Llayne answered the phone this time and I made an appt. I gave her the same run down on Jax's health that I had with Renee. I believe that Llayne might have been working at the time she answered the call. Anyway, Llayne came to groom Jax, did a full groom instead of a bath, and cleaned his teeth too. I discussed this with her when she returned him all nice and clean, but dropping hair all over my clean floor. Llayne dismissed my concern about Jax's teeth. Llayne did point out that Jax was walking a little funny. Only because she twisted so hard on the legs while trimming the underside of his paws! We talked for a while and Jax was not his usual chipper self. He could hardly stand by my side. That night the vomiting started again. This time Jax can't even hold water. I called the vet and he said it was for sure the groomer. That disrupting the bacteria in the mouth made Jax sick again. It might also be the product used. I called Llayne and found out she uses Naturel Promise Fresh Dental Gel. After she flatly refused that she caused Jax to be sick I looked up the ingredients of the gel. It contains green tea extract and alcohol among other ingredients. These both can cause great harm, esp. if used on a dog who has been on antibiotics, or that has fasted. Jax was on the antibiotics, and hadn't eaten. My dog is very ill. I just spent a small fortune on the first vet bill, now again? Not only that, but all the good bacteria in his gut are gone because of the antibiotics; it's not looking good for Jax. It really bothers me that Llayne's web sites credit her for being an associate of the National Dog Groomers Association for Professional Pet Groomers, when in fact that they never heard of her. Also, the franchise Wag'n Wash has no association with her. She sites that she donates money to ASPCA. She will not even take responsibility that she made the error in cleaning Jax's teeth when I instructed not to. She claims it was a miscommunication. I want to know why she hasn't returned my $60 since my pet is on his deathbed, and she is so fantastic of a person! It is all talk, she doesn't care. Her fraudulent use of associations, and lack of giving information of just who she is should be a warning! Btw, a good groomer, and the affiliates whose logo she stole would never touch your dog's teeth or anal sacs if there was any question. Jax is 14 yrs old, of course he's got some dental issues. Llayne deleted my FB review. read more