I came here for the first time and feel relieved about everything! The staff are amiable and patient with me. I had many questions about my two huskies puppies. They gave them grooming, and they loved it and fresh, but they were anxious and anxious about bathing, which is normal. Give them an awareness ahead of time. I will bring them once a month to get used to it and reduce the anxiety. I'm grateful for them! I highly recommend this place! Thank you for that! read more

Jack & Rascal's - My dog Bindi looks comfortable! - Pet Groomers Near Me - Albuquerque, New Mexico

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Took my dog for a nail trim and my dog was In pain the whole time. Usually when I take him to get his nails trimmed at other places he is perfectly fine. But when I was trying out this place it was horrible. I had to watch my baby in pain, and even when we got home he wasn't himself. His nails were also very crooked, not even straight and looked awful. I had to clean them up myself at home. When my parent called to ask questions, the lady couldn't care less and was in a huge hurry to hang up on her. The lady mentioned on the phone how they want to go home and had no care for customer service! read more

I called to make a reservation for our two dogs. I explained the size of our dogs & their weight and was told $35/dog because they're small. We picked them up and was charged $75 per dog because they were considered mid-size. One weighs 18 lbs and our chunky girl is 23 lbs. It felt like a bait and switch. read more

My 8lb Yorkie (6 years) has always shaken before going in to be groomed. But at Jack & Rascal's he is not afraid. He has been groomed twice and looks great. We are new to Albuquerque and Jack's & Rascal's came highly recommended by my neighbor--who has two Yorkies. J&R are friendly and try to accommodate us as best they can. read more

Jack & Rascal's - Bentley, 8 pounds, 6 years old Yorkie - Pet Groomers Near Me - Albuquerque, New Mexico

Don't trust Alicia she's not a good groomer she doesn't do what you ask her to do with your pet she only is concerned on what she's going to do do not trust Alicia she is a bad groomer read more

This was both my first time using a groomer and my puppy's very first groom, and it was a terrible experience from start to finish. When I scheduled the appointment, the lady on the phone was kind and told me it would take about an hour. When I showed up a few weeks later, the atmosphere was completely different--unfriendly and unprofessional. There was a line at the register, no greeting, and I was only asked for my dog's name before being told to wait by the grooming area. The groomer, Evonne, came out and told me to take off my puppy's collar and harness. She was very short and dismissive with me, which immediately made me uneasy about leaving my puppy. On top of that, she told me it would actually take around 3 hours--triple the time I was quoted. Since I live far away, I had no choice but to waste time around the area while I waited. When I came back 3 hours later, the experience didn't improve. Again, no greeting, just a transaction. After paying, they brought out my puppy, who was still covered in loose hair as if he hadn't even been bathed properly. By the time I got home, I was uncomfortable from all the pokey hairs stuck to my clothes and seat. I also wanted to ask how my puppy did during his first groom, but the groomer had already left. This place left a really sour taste in my mouth. Cold, unwelcoming, and careless. Thankfully, I have since found a much better groomer who is professional, welcoming, and actually cares about the dogs. There are absolutely better grooming options out there than this place--I will never be coming back. read more

They show so much love for the furry family--which is great for the human family! All products have been good. We do grooming and some dog hygiene things (teeth,etc). Try them out! read more

My favorite favorite place to bring my baby if her mobile groomer isn't available or if she needs a nail trim! A good price, quick and the staff is the BEST! Such great personalities and my baby is never scared to go there. She's usually scared to go everywhere. read more

We've used Jack & Rascal's for all our grooming needs for 7 years. Prices have gone up quite a bit the past few years, but I can't complain too much because our boys receive such wonderful care. Alicia is by far the most skilled and loving groomer we've had. One of my pups has a lot of anxiety, and some groomers early on left him wiped out and not himself the rest of the day. At Jack & Rascal's with Alicia, both of my guys come home handsome and wagging! They look best a couple weeks after, but we can go 8 weeks before a cut and they still look great even shaggy, read more

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We've taken 2 dog for services there for about 16 years. The customer service has always been outstanding. I was happy that they recommended more shots when Jack, our maltipoo, was a puppy. He was rescued after he lost and eye at 3 month. He had to be groomed. We were liberal about how they groomed him, with the exception of his tail. We were always pleased because he looked like gentlemen Jack! Frankie our Chiweenie, in picture just gets his nails trimmed. He was a rescue and sadly was abused by a male as a puppy. He was comfortable with their male nail groomer. read more

Jack & Rascal's - Frankie is tailgating in Las Vegas NV. Go Lobos! - Pet Groomers Near Me - Albuquerque, New Mexico

Yvonne is the best, Bella is actually happy when she sees her. Thank you for the kindness and trust Bella and I have with Yvonne.

They have a big selection of dog food and treats and chews. Their dog food is more of the higher end food.

I normally have had a great experience taking either on of my dogs in for a nail trim. But my Russell/Corgi has a lot of anxiety about having her nails trimmed. I brought her in specifically to have the dew claw nails trimmed as they bother her. They brought her out and said that they couldn't get all of them done because she wouldn't let them. I stupidly assumed they'd at least gotten the dew claws done as that's what I said she needed the most, so I didn't check. After paying and tipping, I've discovered they didn't do the dew claws at all. I'll go elsewhere from now on, thanks. read more

I called one morning looking to get my partners dog groomed thinking it would be a few days or even weeks. The majority of groomers around town are booked months in advance! They let me know that they had a cancellation that morning and that if I could be there within the next 10 minutes they could get me in! I was able to make it in time and I was so amazed by everything! Not only was the place very clean (and smelled good) the staff was super nice and helpful! Alison was the groomer I got and she was amazing she listened to everything I wanted done. It only took her about an hour and a half to do everything unlike other places that keep my doggo there all day. They also had competitive prices which was a bonus. I will definitely be coming back, if your thinking of a place to get your dog groomed this is the place! read more

Jack & Rascal's - Gigi got her grooming! - Pet Groomers Near Me - Albuquerque, New Mexico

Okay, so I front. I'll straight up own that for over a year, I had this business in my backyard and I virtually never shopped here, instead choosing to spend cash at a neighboring big box franchise competitor, all the while fronting as a local business supporter. I'm a total poseur. Jack & Rascal's had earned a great online reputation, yet I went to the other place because I figured I could save a few bucks. Then, our dog started having issues. Without getting into the disgusting, fecal specifics of everything, we quickly learned our adopted mutt had an incredibly sensitive stomach, something his big box dog food diet wasn't going to tolerate. That's when we visited Jack & Rascal's for the first time. The employees -- always masked and visibly smiling underneath -- you know how you can just sense this, sometimes? -- were fantastic, picking out an expensive -- yes, it's expensive, it's super high quality -- kibble that she figured would work well for him. It did, immediately. Since the dietary switch he's enjoyed endless happy days and we're not cleaning dog$*it off the carpet anymore. We're actually saving money, avoiding all of the crappy dog treats we used to buy, sticking to a lean, simple feeding routine. And I'm finally walking the walk, supporting my local shop. read more

As a new puppy parent, I thought I could rely on the staff here to guide us through the requirements for our first grooming appointment. We showed up and were immediately turned away for him not having enough shots (he's had all the shots his vet will give him for his current age). They couldn't actually tell us what he's missing, according to them, because hey just said to bring him back when he's had "more and a booster". Unless you're a puppy expert, this business will jerk you around and waste your time. We'll give him a bath and trim at home and we will not return to this business. Since Yelp won't let me respond to the comment from the business, I want to point out that there was absolutely no "detail" provided. The fact that the business owner is arguing with this is another reason why I won't be back... read more

I've taken my 2 Pomeranians here for years now! They always come out perfectly groomed and cut. They get a bow or bandana as well! I've never had a bad haircut here on them. The only issue I have is the price has gone up a lot in the last few years. Other than that they do a wonderful job! Make sure to call ahead and make an appt. They also have food and fresh snacks for your pet! read more

High hopes of a great cut for our dog is down the drain. The groomer asked specific questions about what I wanted done since it was my dog's first time there. She (Let's just call her Y) didn't seem to understand the measurements that my dog received at another groomer (1 Inch and 5/8 inch), I asked for no scent, do not trim her feet all of the way, leave her body, beard and head a little longer and to not trim her ears. So when I picked her up, the ONLY instruction that Y followed was not trimming her ears. She was packed full of scent, which I am very allergic, Y cut all of her beard off, her head is trimmed almost next to her skull, her feet are groomed like a poodle, and her body is almost shaved. $75 for a 10 pound dog that didn't even receive a cut like was asked for. $75!! I wanted VERY much to take my dog back to J & R because the staff when I first walked into the store part were SO friendly and helpful. J & R would have been our go to place for toys, food, grooming etc... I just can't spend this kind of money, did I mention $75 for a very very bad grooming experience. I added before and after pics. She usually gets a shorter version of the before pic. Good news is that she will grow out. read more

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This place is run by people with huge hearts and who truly love dogs. They are always kind to my dogs and me. Their prices are fair, and their selection of food and products is wide! Top-notch! I always feel welcome here, and I have the peace of knowing they're going to take great care of my precious babies. read more

Came here looking for the self-service dog wash, since there are so few in town. I was pleasantly surprised at the area, it is private with a door that closes to help keep your dogs close by. They provide shampoo, conditioner, towels, brushes of all sorts, and a dryer. I added on a nail trim for my two dogs and it was great. They do limit your time to 30 minutes using the bath, which isn't terrible. My dogs are now squeaky clean for the holidays and smelling fresh. I also appreciate that they have a check in process for grooming and practice safe COVID practices. The grooming area is viewable to the public in its entirety which is also nice, many places are a little too hidden for my taste. read more

The environment is friendly and very clean. Employees are super friendly and helpful as well. Groomers are very kind and caring with their customers pets. I 100% recommend you goto this store for grooming. Their pet supplies part is also very wide in variety when it comes to pet beds, toys, chews and food. read more

We've been shopping at Jack & Rascal's since shortly after they opened. Our Pomeranian was groomed there with spectacular results. We take our greyhounds in to have their nails clipped and have never had an issue. The staff is very professional and the customer service is always excellent. As a small, local business, they manage to do a lot to promote and help local rescue groups. With five dogs to feed, we're in there about every six days to buy dog food...and the occasional toy, of course. If you have any questions, Patrick, Samantha, and Cynthia are happy to help you. Questions about what or how to feed your dogs or cats? Just ask. Their advice is always free. The food is all top quality and available in a range of sizes and prices. If you really care about your pets, you owe it to them to buy from a store like Jack and Rascal's. read more

3 stars because the groomer was very friendly, the cost was good, it was clean and my doggie was given a little bandana. The rest... well... I'll just say that if you like to have your dog shaved, this is perfect! Me and my double-coat pup will look for a place with a bit more experience & care with furry dogs. Update: After my initial review above the owner replied and said that I asked for him to be shaved which is not true, what the groomer and I spoke about was a teddy bear cut and maybe a half-inch length. I did sign a paper acknowledging that mine is a double coat dog because he is - I did not think it was permission to shave him. Yes, I did comment that my dog didn't like the dryer, she even made a joke that no dog does and we laughed. I in no way indicated not to use the dryer. Yes, of course his fur came off in sheets when he got shaved - he was sheared like a sheep! I'm sorry, I tried to be diplomatic about the whole thing, pay my bill, even tipped the groomer because we were new, I was not absolutely explicit not to shave my pomeranian so partly my fault, possibly? Any groomer who has experience with double-coat dogs knows that you only shave them when there are parasites, skin issues or extreme matting and at the very least, let the owner know before doing it. After reading the owner responses to mine and other reviews I hope you'll use caution when choosing your groomer. read more

Great place your dog grooming needs. Took my two golden doodles for a cut and wash. Both were done in a couples hours and looked great.

I have never had a single bad moment here. The staff are kind, love every animal that walks in the door, and are incredibly helpful. I highly, highly recommend them to anyone! read more

I have a water-hating cattle dog who actually bit me last time I tried to give him a bath. With coordination with Jack & Rascal's staff, his first visit for a bath occurred under sedation (make SURE they know if your pup is sedated before you go!) He did really well (considering) so the next couple visits have been possible without sedation. He still doesn't LOVE a bath but he will tolerate it. They aren't able to trim his nails, he doesn't get haircuts and is literally only getting washed and (mostly) dried. I'm cool with this because it gets the stink off, but they still charge nearly $70 for this service for my medium/large dog. Last time I was there, they charged $10 more than what was posted on the sign above the register because they apparently haven't updated the digital signage. Still worth it for me because my attempts at home are traumatic for both of us, but it is not easy on the pocketbook! read more

This is a lovely local business to support! I mainly shop here for dog food, which they always have the species one I get in stock and have offered to order other brands or flavors I've asked about if it's not something they typically carry. I'm will randomly take my dogs in for nail trims or AG during their hours for these and they are wonderful to my doggos. Highly recommend shopping here for your animals! read more

This is my favorite place to get my pups groomed! You can schedule an advance so you don't get caught waiting weeks for your appointment. They always do the best job and take care of my old little pups. Highly recommend for grooming, and they have lots of great treats and other things for your animals! read more

*written by my dog KC, with translation and subtext by me "At first I was hesitant because of my general dislike of anything new (excluding food) and negative experiences I have had before (accidentally cut at a groomer and totally shaved instead of trimmed at another). But the nice lady (who's name I cannot remember) took her time making me comfortable and giving me belly scratches before my owner left. She did a good job a cleaning up my furs (although not as short as I thought we had discussed) and I left smelling great, with a nice trim, a smile, and bows in my hair (a nice touch ). My only complaint is it seemed like all of the other dogs were picked up and dropped off at the same time making it mildly chaotic (could've just been a coincidence and not a regular occurrence)." Human tips: my dog has long hair and weighs ~50lbs, it cost $65. Additionally, it's polite to tip at groomers (you tip when you get a haircut don't you? Why not dog?) so don't forget to bring a couple bucks (unlike me who forgot and only had $2 to give as a tip). We did have to schedule the appointment about 10 days in advance but it's a busy time of year (summer heat and everything). read more

Jack & Rascal's - "Oh hellz ya, looking fresh" (if not quite as short as I thought we had discussed) - Pet Groomers Near Me - Albuquerque, New Mexico

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Always so friendly. In stock is great. Prices are going up but it's everywhere. I'm trying to keep it local as long as we can afford it.

Great place to take doggies from nail trims. Staff is fantastic & the wait isn't long.

I am dog sitting a 10 year old friend's "puppy" and made the mistake of walking to the Cottonwood Mall dog park. The dog park was fine, but along the way, he picked up a few goathead stickers in his feet fur. When he stopped walking, I thought he was tired, but then I checked and felt a sticker. While I was able to get enough stickers out, so he would walk home, I couldn't get all and don't have safety scissors, so I was afraid I would cut him if he jerked away. I checked Nextdoor for groomers and found Jack & Rascal's. It was after hours, so I emailed for advice. Samantha responded within minutes and recommended I bring him in 2-4PM. I took her up on her offer and just returned. I was greeted immediately and a very nice employee took him straight to the grooming room, found the sticker I couldn't remove, removed it and trimmed fur and nails, to hopefully mitigate risk of repeat stickers. I was very impressed with the immediate service and attention for a first time visitor. read more

My dog is always in good hands here! I've always been scared to take my dog for a grooming because the first haircut she ever got was from a place (that's now closed) and they cut my dog and didn't tell me. It was obvious! So im very skeptical. Jack & Rascal's has always made me feel confident about leaving my dog here. Wendy always comes out beautiful and smelling goooood. read more

Jack & Rascal's - Pet Groomers Near Me - Albuquerque, New Mexico

I love this place! They have high Quality pet supplies and pet food. I have confidence when I shop here. They also have great grooming staff. They have several T-shirts for only $10 that advertise them. They are very comfortable and I've bought a few. I like to buy the fresh grass and my kitty eats it. The staff are amazingly friendly and knowledgeable. read more

Jack & Rascal's - So awesome - Pet Groomers Near Me - Albuquerque, New Mexico

I don't easily give 5 Stars as I am a small business owner and feel it really needs to be earned. Well, they more than earned it. Greeted by employees when you come in asking if they can help you find anything. Everyone is wearing a mask. The store is well organized inside and very clean. The young lady that helped us went ABOVE and BEYOND what we could have asked for. We have local Pet Store Closer but they are worth driving a little farther as they know and care about what they are doing. We will be back soon for a new Dog Tag, they have a self service engraving machine with many options for tags. I wished I knew the name of the employee as she was wonderful. read more

I have been a client at J&R since March 2020. We moved to The Westside just as Covid19 was beginning to indelibly alter life as we know it. When I first shopped in their store they had no grooming open and were selling pet foods/supplies/supplements/etc. I was shopping for our kitty and was very impressed with the positive attitude of the staff & owners during such a chaotic and unprecedented time. In May 2020, I adopted a rescue puppy with some special needs, some of which are behavioral. From DAY ONE the staff, who were limited at that time, were incredibly supportive. Very kind, very patient, very understanding. (They were great with my puppy Kitz'l, too!) Since May, the grooming area has opened and I've been able to meet some of those professionals. The personal attention, understanding, time and consideration they show Kitz'l is above & beyond anything I'd ever dream of. I use the "self bathing" area, which is kept in tip top shape and is a full service work station. Kitz'l needs her black toenails trimmed every 5 weeks (yep. I tried at home and guillotine chopped one of her claws in half...blood everywhere. Never again!) They use a Dremel drill. One special lady holds Kitz'l in her arms, keeping her as calm as possible, while the other lady expertly trims her nails. No pain. Never too short. PERFECTION!! I buy all of Kitz'ls food and toys here. The staff knows us when we call in and are always so generous in their attention to Kitz'l. I've had staff take the time to show me the different kibble options best suited for Kitz'l's needs WHILE SITTING ON THE FLOOR COAXING THIS VERY SHY DOG WITH TREATS. In the last 6 months I have had many opportunities to observe the staff as they serve other guests, this is a VERY busy grooming salon & store. These folks are CONSISTENTLY kind, patient and professional with every client - no matter if you are on 2 legs or 4 legs!! Please note that they've returned to hosting a couple rescue cats for adoption - these kitties are in 10' tall catteries so that they feel extra safe when dogs come in to shop. Again, J&R goes that extra mile to be the best. I wish I had a dog with long hair so that we could try the fancy cuts & fashion colors!! This is a family owned small business so you can feel extra good about spending your hard-earned $ there. (I will get the names of the groomers who trim Kitz'ls nails and post them separately.) read more

Jack & Rascal's - THE Kitz'l dog!! - Pet Groomers Near Me - Albuquerque, New Mexico

Although we have deeply appreciated Nicole's patience and fine grooming her, today was the last straw with this business. I called this morning to make a new grooming appointment because waiting on the cancellation list wasn't working. I was told that we didn't have any previous appointmen, but she (Bella, I'm told by the code-owner, Samanth) could get us in on a cancellation tomorrow. Great! Although recovering from eye surgery face down I took the call from Jack RascAl's, in case there was a change from the plan made (maybe an even earlier appointment?) Samantha called to inform me that we would be charged $113 instead of $75 plus tax expected (which used to be $50, as we have been long time customers). This was allegedly for an appointment we missed, which she said we had made for a date that I have known for over a year that both my spouse and I would be out of town. It was not on my calender and I did not receive the alleged reminder text. Because I use my phone for work and personal reasons I keep texts and emails, It was easy to check. No text. Neither the appointment or text were on my husband's phone, either. Samantha insisted we were in the wrong, she right (though no evidence of this) and we are to accept their mistakes in full, e.g., that I was told two hours before there was no previous appointment and we would pay an additional fee for the alleged missed appointment. I reluctantly said we would pay the fee but if there were future situations like this we might have to take other action (like maybe leave if we feel untrusted and unappreciated after at least 10 years of loyalty to their company). She proceeded to blast me again (kind term) with a and say we need to part ways. When I said this seemed unfair Samantha said she was going to think about it and call me back later. She did, stood firm in her position that we are to forgive any mistakes they make, said we choose to cut ties and would not listen to reason, honor our loyalty or even accept that we would pay a fee we didn't feel justified. Now our dog, in his last days (with congestive heart failure, bad vision and bad hearing) will start all over somewhere else, trying to get to know them in this late stage of life, hopefully with kinder, fairer practices. read more

I absolutely love bring my fur baby here! I like the self wash station, they have everything you may need and have great products for you to use. I highly recommend coming here, the staff is absolutely amazing! read more

Pretty disappointed with my dog's grooming! We took her with Crystal who was friendly last time but very rude this time and seemed like she was in a hurry. Clearly shows in our dogs haircut- there are long pieces of hair over her body that she missed. AND to top it off, she SHAVED her ears completely! My dog is a poodle- you do not SHAVE their ears off. Her reasoning was that she had matted ears- well don't be lazy and brush them!! We try brushing them at home but my dog is still a puppy and moves a lot, but seems to behave at the groomer which is why we figured when they groom her, they would brush the matts out, like our previous groomer would with our first Poodle. I would attach a picture but I don't want to for privacy reasons. Anyway, looking for a new groomer if anyone has any suggestions!!!! Update: @Samantha S in response to your comment: I apologize, my mom took her to get groomed and I got the names mixed up. The groomer was Renee, not Crystal. And it would be under my mom's name, Denise- not mine. Anyways, your comment about different types of poodle grooming has no merit- we had a poodle for 13 years and an AMAZING groomer who unfortunately has moved out of state. She NEVER shaved her ears, in the 13 years we had her groomed. Plus the poor grooming job she did in general is just inexcusable. What a complete shame we spent $50 on this. Definitely will not recommend you to anyone read more

Fast, kind, helpful, with a variety of healthy food for dogs of all ages. I have taken my dogs twice now with no problem. My dog seem excited to be there. Thank you Jack Rascal's. read more