I recently called this office about setting up an appointment to having hearing aide molds made. I explained that this is the first time I have ever gotten hearing aides in my life and needed help getting molds made of the pair my disabled friend, who works with the hearing impaired, helped me get. The female staff person asked if I was a patient. I said no. She then told me that since they have opened in 1960s(?) they have never fitted anyone who wasn't their patient. Then she said good luck and hung up on me.
While the policy is not surprising andI understand it, the staff person's judgmental tone and dismissive attitude when speaking with me left me with a very bad taste in my mouth. It is not easy to come to the realization that you need hearing aides and seeking help from a company that sells hearing aides only to be treated that way makes it that much worse. read more