Avoid Waggoner's Home Services
I used Waggoner's for four years and held a maintenance contract with them in 2024. I cancelled that contract after repeatedly poor semi-annual checkups, but kept them on as my AC service technician. After this last experience, I'm done with them entirely.
My AC compressor was running but no cold air was reaching any registers, so I called for service. The after-hours technician found that the cover was off the filter, replaced it, and told me the unit was working. He noted the filter was old and dirty but didn't offer to replace it. On his way out, he mentioned the call-out fee would cover any related problems for 30 days.
The next day, still no cooling. A second technician came out and immediately declared the filter was the problem, saying he "couldn't diagnose anything without a new filter." When I asked why the first technician had left it in if it was the issue, he didn't have an answer. He quoted me $145 for a new filter and had me sign for it. A colleague was sent to bring one from the warehouse, and afterward someone told me the airflow was "much better now." He then said the unit was low on Freon 410A and could top it off at $240 per pound (2-3 pound minimum) after a $239 leak check.
By this point I'd been charged $285 -- $140 for the service call and $145 for the filter -- with no solution. I called the main office to complain. They offered a free leak check, which turned up a small leak, followed by a roughly $1,500 estimate for two hours of labor and Freon. I declined and called another company.
The technician from Arthur's Heating and Air Conditioning arrived the next day, found the unit completely iced up, and pulled the filter to show me -- it was the same filthy, original filter. The new $145 filter I'd signed for had never been installed. When I called Waggoner's, the office manager said there "must have been some miscommunication," and claimed the free leak check had been given "in lieu of" the filter -- even though their own technician had told me the new filter made the airflow much better.
Bottom line
Waggoner's came out twice, charged me $140, had me sign for a $145 filter they never installed, let me believe it had been replaced, and left the unit exactly as they found it. Their Freon is also wildly overpriced -- $240 per pound versus the $102 per pound I paid at Arthur's.
Do your research and shop around. There are quality HVAC providers out there. Waggoner's isn't one of them. read more
