They did great work, took care to clean up after themselves and charged a fair price. Highly…read morerecommend.

From the owner: Big or small we haul it all! Contact us for a free quote. read more

Do not ever rent from this company! You will never get your security deposit back. It doesn't…read morematter how much you clean and maintain the home they write up your lease so as to be able to keep it all and they create things to charge for so as not to even give u $1.00 back. Their leasing is a scam.

My family and I were tenants of M.C. Real Estate, so I can only address their property management…read moredivision. Our experience as tenants of theirs was a very negative experience, and our issues with them seem to all stem from what seems to be their goal of maximizing profit at all costs, especially at their tenants expense. We got the impression that they also had more properties to manage than they could competently handle. We would like to share our experience so that others might consider it before renting a property from them. Our biggest problems with them were regarding their lack of response to our maintenance requests (and also their lack of action on the work they said they would do when we moved in). The worst example was that we started to see these black deposits that were coming out of the bathtub faucet and getting all over the tub sometimes after we took a bath or bathed our baby in the tub. We put in a maintenance request shortly after noticing this, concerned that it could be harmful to bathe our baby in this tub and that he might ingest the deposits. Instead of getting a plumber to look at it, they asked us to contact the city water department and see if it was coming from the city's water. The city came and determined that it wasn't because of the city and that the landlord needed to get a plumber to look at it, so we contacted M.C. with another maintenance request to address the issue. After a few months with the issue still not addressed, we asked again for them to get a plumber to look at tub faucet, and still nothing. Five months after we sent the initial maintenance request (!), they still hadn't sent a plumber to look at it, so we contacted them again and they said "There really isn't much to do about the tub...it's just a blizzard thing that may not ever be resolved." This was a very strange thing to say when they hadn't even had a plumber look at it! It was only after we then started to take legal action against them did they finally bring a plumber to look at the issue! Another time, we had a leak coming from behind the toilet where water was coming out steadily and wouldn't stop. We calling them and asked for them to have someone come over and address this issue immediately, as we had every towels we owned all over the floor trying to prevent the whole unit from flooding. After a half-hour without anyone coming, we called again only for them to say that the their maintenance people were "really busy today" and "might get to it later this week". Only after calling again and getting angry at them did they finally take this emergency seriously and send someone over! Additionally, when we moved in we were told they would fix a window in the kitchen that wouldn't stay open as well as paint the back porch. The window was never fixed, and they sent people to paint the back porch literally the morning we were leaving after our year lease was ending! Despite the seeming lack of care of the condition of the unit while my family was occupying it, they seemed to care a whole lot about us leaving it in absolute pristine like-new condition when we left it. We have rented around ten apartments in the past, and never have we had landlords with anywhere near the strict and perfect cleaning requirements that M.C. had for us. Of course, we only learned about how strict these were after they had taken out more than a 1/3 of our security deposit to pay for all cleaning and maintenance they wanted. I'm not saying we left the unit in perfect condition, but general cleaning and maintenance needs caused by normal wear and tear is NOT supposed to come at the tenants expense! We left it in good condition with only a couple minor issues beyond normal wear and tear (nowhere near justifying $550 worth of cleaning and maintenance), just another example of how they didn't want to pay for something they are supposed to.

This place was horrible to live in especially If you have…read morechildren I've lived here for three years and there has been no good about this home. There was literal mushrooms growing out of my kitchen floor. The ceiling fell multiple times and they prolonged fixing it for the longest employees our rude and have no respect for their tenants. I have accidentally locked my keys in the house and the lady gave me the hardest time just to send someone out to come open the door for me. I do not recommend!

My family and I have been renting from Crossroads for years now and I wanted to compliment Rob and…read morethe maintenance team for the work they've done for us. They are always professional, thorough, and respectful of my family's belongings , whenever they have to do work in our rental. More of the repairs have been done by Rob. And his work is excellent! They are a great team and do outstanding work!

Great Experience! I…read morehad one lift chair removed. Texts were answered promptly. Scheduling was very easy. The chair was taken out quickly and safely. The quote was reasonable and fair. They were very friendly and professional. Thank you for awesome service! I definitely recommend them and I will use them again.

Very reasonable and friendly service to get my old furniture removed right on time when I needed…read morethem the most. Very professional and adjusting to the client's needs. Would highly recommend them.

Stay away and save yourself the headache! No communication,…read moreno commitment to do anything, and no work done. I trusted Deborah with 2 properties to manage. Three months later she still did not stop by the empty property to get it rented. I Had to take it over and got it rented within 2 weeks by myself. Communication is terrible, It takes her days to reply to any texts. STAY AWAY. STAY AWAY. STAY AWAY

Twin Oaks is without a doubt the worse realty company I've ever rented from!…read moreThe Owner Deb L. Is only concerned with getting the rental payments on time. If you call about any problem that need s fixed don't expext to get an return call for weeks if not more! A good example would be when the rental I lived in had a flooded basement. It took over two weeks to get a return call or email; as well as, it took over a month before anything was done water in it! In conclusion, If I could've given them a half star I would've! Sincerely, Doug Haring

Originally reached out from a FB Marketplace listing. Did a virtual walkthrough with Tyler as I was…read morenot able to make the in person. Everything went great, got the information about putting in the application. I want to note that Tyler mentioned that if another application was processed and approved before ours was processed, we would be able to get our fee back. Did the application and sent in the payment. I let Tyler know that it was in, he acknowledged that. Despite reaching out to him on Facebook Marketplace, calling the management company and emailing, we have not gotten a single update or communication in any form in the three weeks since we have put in our applications! I am of the mindset that we were scammed out of $100 for two application fees. Do better! Edit: A side note I want to mention. The phone number listed on the website and the application I believe is a cellphone that is kept or used by the owner or manager. It is what's used for the Zelle for the application fees. When calling it, it prompts you to say your name and why you're calling, like the iPhones do now. I always gave a pretty good description of who I was and why I was calling, but they never answered. I will admit, I have an out-of-state number, so they may have been confused, but it's unprofessional to not answer that number when it calls five times over the course of a week. Also, if they had even looked at let alone processed our application, they would have seen my phone number.

Text, email, voice mail...no response for weeks. Snow removal showed up at 5pm, shoveled walks for…read moreolder neighbors my self. Hope nothing really serious happens, customer service is nonexistent.

I have a new property management named Zara. She has done a great job and a much needed improvement…read morefrom my previous manager. I will keep you updated if any changes occur. She has really done a good job answering my question or addressing issues as they occur. Thank you Zara . Good Job

worst management company ever dont call back or anything... my tub has been sitting on bricks and…read moreslabs of wood i was promised repairs that havent been done at all all sinks are leaking we cant even wash dishes or brush our teeth... a lot of the repairs i've been requesting have been well over a year... also michael drew left me and my kids without heat for over a week !!! we had no heat for thanksgiving!!! he refused to replace my furnace he instead has hired unlicensed workers to tamper with my furnace claims to fix it they been here for 3 days i was told by the worker they dont wanna spend the money to replace my furnace theyd rather not spend the money instead theyd rather have me and my kids freeze while they receive thousands in rent i requested to speak to the owner several times he avoids giving me that info at all cost... i was offered 3 heaters that is ail for a 5 bed room 3 floor single family house while we had a snow storm!!! they literally harass ppl for ratings because they have horrible reviews... i'm sure michael drew isnt the guys real name... he has refused me contact info for his supervisor and i had to find the owner of my property via google searches and tax information... im beyond tired

This company never shows up to repair anything.. basement been torn apart for over a week nobody…read morehas come back, then was given a eviction notice before the rent was even due.. then the lady in the office laughed saying did you not like the blue tape. contacting the housing authority about this jokers.. see how funny that is..

Hayes reality does not keep houses maintained. Tenet can wait up to and over 6 months to see an…read moremaintenance person at their home. I waited 10 years for newly rented home to be painted as promised and I painted myself Tolites run continuously and replaced my self to save water bill I could go on worse company I've ever rented under