I agree with Doug. If I could give them a zero I would. The worst rental experience I have ever had. Wouldn't allow a walk-through. Had to get keys and go to house. When we got there the house was dirty. Trash in the backyard, lawn need mowed, carpet in upstairs bedroom and steps filthy, no outside lights worked, dishwasher backed up, bedroom closet had trash in it, toilet was little not average sized toilet, fan didn't work in the one and only bathroom. Too many things to list...Deb L told us not to contact her but her assistant if there was a problem because if we contacted her "nothing would get done". Had to quote ordinances to get her to fix things. But the worst part of this experience was the toilet. It was an ongoing issue. Kept clogging & I would try to fix it myself by using a heavy duty plunger. This kept happening until she recently put a new toilet in because plumber insisted. Had handyman replace toilet and guess what? It stopped working again!!!!!! Plumber came and said it wasn't installed properly. We have been without a toilet many times. She is now trying to blame us for "breaking" the toilet. She has responded to my emails with bullying remarks regarding my character. Her lack of professionalism with her attacking me personally has blown me away. Especially since I work for the Akron Cleveland Board of REALTORS so I trusted her. My daughter who is on permanent disability because of MS and my 11 year old granddaughter shared the home with me. The stress from dealing with this property manager caused my daughter to have a relapse and she ended up in ER with an MS attack. DON'T RENT FROM THIS COMPANY.... I don't want anyone else to go through what we have. read more