If i could give no stars i would. The company switched to american ave now. company is bs, they don't even have anyone to call on the phone, they only do everything through email. Their maintenance is even terrible they do half-assed work, also their maintenance either takes too long to come, or they don't come at all. My last complaint is with the utility company they merged with for the water bill, called conservice, they didn't notify anyone of this might i add. I just started randomly having bills from months ago (that i already paid) added to my rent. What conservice does is combine 3 months worth of water bills and add them to your rent last minute so then you're fucked paying the rent and then an additional $250-$300 from a water bills. Save yourself time, and do not even think about applying for anything they have. Spread the word to others to avoid them at all costs. read more

My wife and I found a decent house and applied. However, it wasn't until after we paid the application fee and got access to the lease that we were told we had to pay a high pet rent fee. I understand pet rent is becoming normal. We pay it at our house now. However, it's more than double what we pay now and also more than the other 3 homes we applied to in the surrounding area. To the point that it makes the rent higher than similar homes that included a garage. We were told the pet rent was in the listing, but I printed off the entire page and the only thing there was the pet fee and a sentence that said to check tenant requirements. When I check those requirements, it said nothing about pet rent, only that additional requirements may be included on the listing AND the lease. It was only on the lease after we paid the application fee. We also called about an addendum in the lease that says they have the ability to use the smart lock on the home at any time for self guided tours while we are living in the home. When asked about this, we were told they don't practice just letting people in the home, which I believed, but refused to put that in the lease because it's a national lease they cannot change. i believe they do not practice just letting random people into your home unattended, but the way the lease is worded would allow them to do so. I'd like it to say they retain access to the home at any time because I understand it's their house, but we must be given a 24 hour notice if someone is coming over for a tour and that they won't do this until we give our notice or they won't do it at all until we move out. We decided not to follow through with the home because of those two things and that we have found homes in the area with a garage and with their pet rent it was only $10 more a month. BUT also it was a pain communicating with someone to voice those concerns. We had a total of 5 individuals from the company message us and it was all through one number that when you call takes you to a call center that can't do anything except tell the real person you need to contact to call you back when they have a chance. That didn't sit well with us having to make a bunch of calls through a middle man to reach our leasing agent. read more

I actually own homes in both Akron and Cleveland and it has been great to have the same property management company manage properties in both cities. Before I found Darwin I was working with two different property management companies and it was quite difficult keeping track of what I had told each company. They've done a good job of collecting rent from my properties and while there have been some minor hiccups with small maintenance issues, Darwin has been very communicative through everything. read more

Darwin Homes - Home - Property Management Near Me

One star is being generous. They have attempted to automate property management and leasing -EPIC FAIL! Property managers don't respond, no direct way to contact anyone. It took almost a month to get questions answered about a property I was interested in. Once I leased it and paid, I got a call two days before scheduled move-in date that the property was occupied by squatters. I picked another property had to chase down the property manager for two days to get the lease signed. We drove 14 hours to property arriving at 5am with a 20ft U-Haul - The key pad was disabled and I realized it was occupied when I looked in the window and saw sofas and pictures on the wall. I called Darwin and the customer service agent could not get anyone on the phone to come out. I filed a police report and left. Darwin refunded my monies after trying to convince me to pick another property. Never! The way Darwin "manages" property is beyond incompetent. Owners and potential tenants should beware. read more

Darwin Homes did a great job of helping me lease out my home. I own a property that I had been trying to rent out for 3 months but had no luck. I turned it over to Darwin and after a few fixes to the property, they were able to find a renter in about 2 weeks. read more

I was approved surprisingly fast and company was quick to answer questions up until I moved in. Once I moved in the replies went silent. I paid a lot of money to get into the home that I am renting and it was clean but there's an issue with the stove/ oven and I haven't had hot water in 2 weeks. I have gotten the rub around with maintenance. They send it 2 different ppl about stove and 2 different ppl about hot water telling me the same thing. The 2nd gentlemen sent in quote for hot water heater and it's been a week still no one out and no communication on when someone will be out to actually fix it. But I sign in to the portal and no surprise my rent is conning up and it's posted. I've have emailed company stating that I have 3 children and we are either boiling water to wash off or going somewhere else to shower and I shouldn't have to do that bc they have had time to get someone out and get quote and fix it. My rent should be pro rated all considered. read more

I initially selected Darwin because they were one of the more reasonably priced property managers in the area. They charge a flat $99/month fee instead of a percentage of rent that I have seen from many other firms. My experience with them has been a pleasant surprise! I have heard only bad things about property management companies but Darwin has been easy to work with. My rent comes in on time every month and their statements are easy for me to read and understand. read more

Everyone has horror stories when it come to property managers but Darwin has definitely been the exception. From the moment I agreed to have them manage my property, they have been easy to communicate with and have provided great service to both me and my tenant. They have been transparent with me since day 1 and have given peace of mind that my property will be well taken care of. read more