We have been customers of Comfort Solutions for over 8 years...and wouldn't go with anyone else…read more We initially retained them for annual maintenance on our HVAC system when we first purchased our house when we moved to the Atlanta area, the existing unit was about 11 years old at the time and we always keep household units under maintenance contracts. When we needed to install a new unit, Comfort Solutions was definitely priced competitively and awesome in getting everything up and running. We've had a few manufacturing issues, and Comfort has responded exceptionally well to ensure that our unit was kept up and running. This locally owned company does it right...they stand behind you and their products and services, no matter what. Strongly recommend them for servicing, new units or annual maintenance contracts. They are definitely the way to go.

Do not use! They installed a brand new Rheem unit for us 2 years ago and it already doesn't work…read more On top of that, when we called, we received no priority service. We were given an appointment for 5 days later on July 3rd! Very poor service for an existing customer that should receive priority customer service. Another company put us on their urgent list, not Comfort Solutions!

I couldn't be happier with my tankless water heater installation! Not only did this plumbing team…read moretake the time to help educate me about the transition to tankless, but their quote was literally thousands of dollars below their competitors- and they offered better brands! Cody did an amazing job doing the installation and was more than capable of everything required to make the transition from electric to gas as well as drain and remove the old water tank. You will be in good hands with Addison Smith's plumbing team.

Cody and Zack did a great job. Great customer service. I appreciate what these guys did. Have used…read morethis company for years and they always do the right thing.Thanks.

I can't say enough about these guys!…read more They have been nothing but professional, timely and informative. When your heat goes out in the middle of winter you tend to be a little anxious about it, especially with an infant. They were out here quickly, explained what needed to be done and completed the task quickly and on schedule. Above all else, they were professional and handled every aspect during this process with detail orientation and precision.

THEY SUCK D...K! (A blast from the past) Had them come out…read moreinstall a brand new air handler and condenser about 4 yrs 9 mos ago. I can remember just like yesterday. 4 to 5 yrs is no time for a brand new hvac system to be going out. Well, I knew it would happen, you just gotta prove to your husband "they" are not good people. We had 1 yr repair and maintenance and 6 yrs parts replacement due to warranty( I believe the color of your skin gets you more bc some offer 4 to 5 yrs repair and maintenance and some of these guys are dumb asf!). So, here we go. My house is small 3 bedroom rooms, 2 baths, and I can hear everything that goes on outside. Anyone can take a system out, but putting one in, it took these guys a village. There was an older guy with a big beard, he talked to himself while he worked. He hang the unit and according to the bigger sized guy with black hair he say "he's messing this job up! What is he doing?" Is what I heard him say at the time we had a carport, so I kind of walked up behind him. He apologizes and say I'm sorry our guy that does the crawl space systems are on vacation (yeah right). Also I forgot to mention this is a crawl space unit so you have to be well trained to do one. Our crawl space is very clean and has lights under there as well. Back to the story....the bigger/black hair guy is the one who made me afraid that NONE of them knew what they were doing. So, the older gentleman gets mad and they kind of get into a fuss on the front sideways and he leaves the fat black haired gentleman at my house to finish. ( understand this bigger guy is the antagonist, yet the troublemaker) This guy hurries and does something and then he comes in the house to see if the system is heating. I felt the unit blowing and I told him it felt like it's luke warm air with a stripe of cold blowing. He stands in the house and says it'll be like that at first. I said that I never felt one that cool, I think you may have the system wired wrong. He says no it'll warm up. So from night to the next morning we were about to freeze because this was October (2021). We like to had froze our butts off. So we go online and see that they had an emergency night time hotline. What did I do this for. The secretary basically was very angry told me I'm not no princess that someone has to jump and do stuff for. This was on Saturday! She said just wrap up in some extra blankets because no one's coming out there this early. We argued! I have that transcript of our argument saved somewhere. I'll add the photos/screenshots later. So, that morning they send fat/black hair back out. I told him "I told you bf you left that thing was cold, then I had to get in an argument with you guys smart ass secretary" Long story short, you can try these guys. We did get almost 5 yrs out of this unit, but beware. In the end they sent a guy that looks just like Billy Ray Cyrus to fix the whole unit. The wires were crossed and they had put something wrong together under there that he also fix because my husband was under the house with him and the fat black headed guy. Before they left, Billly Ray was talking and laughing with me in my husband under the carport. Here comes fat black headed guy " "Hey can you call Becky tell her we're okay, tell her we're safe? She was worried about us coming back out here." I looked at him and kept my peace. My husband froze and was staring at me and Mr. Billy Ray was looking like "dude we are at the car". His fat ass just looked pathetic to me when he said this. I spent $6,000 and something for a whole unit and got treated like trash. You see the ratings here yourself in Google. These gotta be from those women in the office. All I know is that doing business with these guys didn't feel good. I also called the office during their lil argument earlier in the story and told them that I didn't feel they knew what they were doing. Just know bad things happen when you look down on good people trying to make ends meet and a way for their family. Hope karma hasn't been to bad on you guys but you deserve every bad thing you got after you put in our system in 2021. Watch who you do it to is all I'm saying.

I had an amazing experience with Moncrief Heating & AC. We purchased a new AC unit from Moncrief…read morelate April. It runs great and we've had zero issues. Our sales rep, Mike Jnofinn was incredibly professional and responsive. Our installers were timely, informative and did excellent work. I highly recommend Moncrief Heating & AC, and especially Mike Jnofinn.

Old company =Extraordinary Charges & Rigidity. A transactional relationship…read more I own 2 businesses in ATL and chose Moncrief based on what I perceived their reputation to be in ATL for a simple AC drain line & pan clear and clean at one of my locations (2 yr old unit) and to get a maintenance agreement going for each location. Appt was easy to schedule and I was informed a $199 fee would be due for the trip. Having lived on this earth 50 years, my experience has been trip fees are applied to work performed- NOT SO WITH MONCRIEF. First tech arrived with the wrong size ladder and couldn't service our location and immediately left- no problem, mistakes happen. The lack of same day follow-up from scheduling was a surprise. A text appeared next day that someone was on their way. Tech quoted $363 to clear the line and clean pan and informed the $199 fee was on top of that. I asked abt the maintenance agreement and he informed he would quote but they were absolutely inflexible to view these agreements or transactions together. Why would I reward the business charging me $563 for a drain line clear and pan clean with 2 annual contracts? Spoke to someone else but needed to transfer me to another "department". I led service and sales in a Fortune 500 and was never this inflexible with valued clients. I asked that my recorded call be shared across the org with feedback on their practices, I didn't need to route their org.

Felix came and immediately diagnosed and fixed the problem. He also replaced the filter while here…read more I was lined up with Latino because of my hone owners warranty, and was a little worried after reading some of these reviews, but Felix was fantastic, quick, and knows his stuff!

Excellent service. They did a great job servicing our furnace and fireplace.read more

I will change my review. I had a difficult time trying to find the estimates sent. I'm sure it…read morewas because I'm having problems with Yahoo. I was FORCED to move my Comcast email from X-finity to Yahoo and haven't learned how to use Yahoo. There is a lot to say about moving to Yahoo! I hate this, but had no choice and now I can't find a lot of things easily, that I had before X-Finity forced me to move my comcast email to Yahoo. As far as a rating of this company, they were very accomodating and helpful. I just am trying to get estimates from several companies before deciding on which company I will go with. I would rate this company probably a 4+

Great experience and great service provided. Easily the best HVAC service provider that I have used…read morein many years. Highly recommend this company.

I had a 30 year old HVAC unit and I was anticipating having to replace it. The heat pump went out…read moreand put feelers out to three companies, two answered and one actually showed up and it was Reece. Nathan assessed what I needed and came up with several quotes in about a half hour, and he didn't strong arm me towards the more expensive options, he even suggested the budget friendly unit. I chose the option above that one and I couldn't be happier! I even suggested them to one of my friends already...Brian and Diego installed everything in less than eight hours and were very professional and helped me set up my new smart thermostat. 10 stars! Probably not ever calling anyone else. Thank you!

My heater was running all the time and found there was a leak in the coil. The tech was very good…read moreat describing the problem

My dishwasher and water heater went out on the same night, because I have the most amazing luck…read more.. I called early the next morning, and even though it was a little before 8:00 he answered immediately. He gave me a two hour window appointment time, called 30 minutes prior to arriving, and showed up on time (a huge plus in my book). The dishwasher was fixed in less time than it takes to read this review, and he gave me a very fair price to replace the water heater. Honest. Fair. Dependable!!!

Had Discount Plumbing & Repair come out for a small issue at my place. The technician showed up on…read moretime and explained what needed to be done, which I appreciated. The repair itself was handled fine, but the final cost felt a bit higher than I expected for the size of the job