Brian from Waccamaw flooring talks a good talk but when it comes down to the issue of doing their job is a nightmare. I moved into a brand-new house where Waccamaw did the entire hose with laminate flooring which after a few months started to cup up at the ends and would crack. The house was still under warranty, so we notified Brian. He came out and agreed that this should not be happening. He said a factory rep and to come out and identify the problem. He too agreed that this was not normal and me being the only person living in the house it was impossible to blame others. Eight months of getting put off and told that I was on the list for replacement which never happened. At that point I served Waccamaw flooring and the home builder that I was going to take the issue to court, well thinks started to happen. The old flooring had to be taken up and new one of my choices of color was put down. It took two days. At that point Brian was to have a painter come out and repaint the base board that was marked or damaged in the install of the new floor. Well again weeks later and several calls got a man to come out and see what was needed and he would make an appointment with me. Well that never happened and after several emails and messages left, it's still not done. This company thinks the consumer are stupid and any line of BS would keep them off his back. I will follow up with complaints to the BBB and finally small claims court. Don't let business's like Waccamaw put you off with sweet talk and lies. don't wait and take action as soon as you see your getting the run around. STAY AWAY FROM WACCAMAW FLOORING in Conway SC. read more