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    W W Wood Flooring

    3.0 (2 reviews)

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    8 years ago

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    Diversified Flooring Solutions - One of completed installations

    Diversified Flooring Solutions

    (6 reviews)

    Out of several flooring companies Sean was one of the few that answered the phone directly, no…read moreanswering machines or services. He came out promptly and provided a quote for replacing old worn pine flooring with new cherry hardwood in one room and refinishing the pine flooring in another room. He provide a fair reasonable quote. Sean and Nick performed the work beautifully, professionally and cleaned up. The floors came out amazingly. Will definitely hire him again for new floors in other rooms.

    Unfortunately the work and effort did not meet expectations. From all the dealings with the owner…read moreI was led to believe I was hiring the owner and his company/employee(s) to complete my work. After the flooring was delivered and carpeting was taken out he never showed up. He said he had phone calls and photos to keep track. The person doing the work I was informed was a 'jobber' or contractor; they did not work for the company. For such an expensive job, if the company wasn't doing the work I'd expect regular 'inspections' in person as a photo can be misleading. When the work was completed all I heard was they wanted immediate payment (no final inspection) and after seeing the final work I understood because the work was done but not to the contract and not to what I would call 'reasonable' standards. I did see the work in progress not being done as agreed, but where the owner wasn't there and the way the work was underway in a less than desirable way (and ripping it out made less sense), I didn't complain or stop the work to the contractor as I'm sure the person I was paying would have charged me again to start over. Now I have to 'fix' parts that are just not right. One specific area to highlight is the actual flooring. The owner came to the house and measured it with a laser. I know when doing the work you don't want to run out and have to stop, but he bought a significant amount in excess (two full boxes plus many additional feet) that I had to pay for (and I expect overhead) and now have flooring I don't need. If he truly knows his work I'd expect a much closer estimate or he buys back extra full boxes to show good will (based on his apparent poor estimation). He also got wood with the wrong finish. He said he'd return it but that would have made a significant delay. I guess to try to justify the mistake (it's a drastic difference between the floors), he said what he bought was better. I was not there when all the work was being done, (I was in and out roughly half the days) but don't think the homeowner should have to oversee the job to ensure it meets the contract or expected quality. One specific item I'll point out; the company's correspondence normally has a statement "Our superior quality and customer satisfaction is guaranteed!". I was not satisfied for most aspects and I definitely don't feel the work was superior quality, at best average. When I pointed out that the work didn't follow what was put in writing he came back with what I would call excuses but to me they were backward and illogical, either way, I was not satisfied and he expected payment for work not done to what he put in writing. Again, how can he 'argue' when he never set foot at the work location during any of the actual work or after completion. These are my experiences and thoughts. I was asked to provide his name to a friend in the area but will not. When working with the government years ago, I would have rated this 'Do not recommend.'.

    W W Wood Flooring - flooring - Updated May 2026

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