I took my car in to have my cluster replaced. Well after a $350 level 3 diagnostic, 2 bad clusters,…read moreI returned to my car only to discover my gas tank on E with its gas light on having left it with 1/2 tank of gas, interior looked like there was an oil fight inside. Mind you my interior is beige cloth. Its obvious my car was used for shop or personal use. My cluster was never program to its proper mileage so now my car shows 50,000 less miles than it really is. Had to ask for documentation twice from Bailey. Was given a $50 gift car for gas reimbursement. I had several billing discrepancies. Bailey tried to charge me for programming until i called him on it. Just a all around horrible experience at Mason and Sons at 215 college st. downtown Greenville sc. Not so sure of anyone elses experience but mine was horrible and I will never recommend this shop to anyone. Bailey tried to seriously cheat me out of a quality job and money. I stand by this review and have pictures and documentation to back it up.​

We have a Honda Pilot with 270,000 miles on it and they take great care of it as well as our Nissan…read moreJuke and Toyota Sienna. Very fair pricing and excellent service. They stand by their work we have had nothing but success with them.

Kept my car for a couple of months and still didn't fix it. I was very disappointed because I had…read moreused them before and felt like I could trust them to do what I paid for.

Bimmer Specialist worked on my 2002 BMW M3 a few years ago. They removed the under body covers in…read moreorder to do the work. They did not replace the under body covers. I noticed this a few months after the service and called to ask them to replace the covers. They said they would. I took the car back and three days later they said they were done and I could pick up the car. I did pick up the car and did not think to double check the work. Several more months passed and again I noticed the under body covers were still not there. I called again and this time Paul at Bimmer Specialist said they did not have the under body cover parts and that perhaps some other mechanic had forgotten to put them back on. I told them they were the only mechanic to have ever worked on my car. They said I really didn't need those parts anyway. The only thing they were for is to "Catch the drippings". Needless to say I never took my car back to this crook. Those parts are around $1500 to replace. BEWARE of this crooked establishment. Take your car elsewhere.

I appreciated the clear communication and professional attitude of the team. They did a thorough…read morejob, and I feel confident driving my car again. The only inconvenience was the extended waiting period. Otherwise, the experience was positive.

Started off great - had my car towed to Greenville Transmission Clinic on a Monday and was told…read morethat the diagnostician was only in on Monday and Wednesday (why the person who can actually "diagnose" an issue is in 2 days a week is beyond me) but I was told that my car was going to be assessed that Wednesday. I didn't hear anything so I called at the end of the day on Wednesday (no one called me) and I was told that there was a back up and my car hadn't gotten on the lift. I then called on Thursday to get an update and was told that someone would get back to me. Someone finally called and said that I would have to pay an additional $100 for "more testing", and that they didn't "think" it was the transmission and was probably the catalytic converter. I agreed and then called back on Friday and was told that it hadn't happened yet and that someone would get back to me. The following Monday, I reached out to see what was happening and was told that the shop had just opened (it had been opened for almost an hour - and it's Monday, the day the 2 work-day-a-week diagnostician was supposed to be there, but whatever) and that someone would get back to me by the end of the day to give me an update. Once again, no update by the end of the day and no call on Tuesday morning. So I ended up going down, found out that the "additional" testing hadn't happened (they obviously didn't charge me for that). I ended up having the car towed somewhere else. The gentleman at the front desk explained that there was a back-up, etc., but the fact that there was almost zero communication is pretty unacceptable when you've had someone's car for a week. Communication is key and I honestly would have been happy with a text notification - the customer shouldn't be the one reaching out constantly for information. BTW, the new shop called me about 20 min after I dropped the car off and will have it ready at 2pm.

I called on a Monday afternoon at 3pm, no answer. I stopped by at 3:30pm during normal business…read morehours and arrived to a locked front door and a closed shop. Took my car to a competitor. Waste of time, the website says they're open M-F until 6pm.

I have been using L Japan Autoservices for the past 5 or 6 years. My experience has been one in…read morewhich Joe, who is the owner of L Japan Autoservices, has always charged me a fair price for his services. Recently, I decided to purchase a used Lexus and needed a pre-purchase inspection report. Now at the time, L Japan Autoservices was unavailable, on such short notice, and so I scheduled an appointment with First Class Halt. It was very easy to make an appointment with First Class (FC) and I was able to have my used Lexus inspected almost immediately. However, I soon found out that FC charged me roughly twice what L Japan Autoservices charged for the same service. FC charged me $250 for the pre-purchase inspection report and found a small oil drip near my engine. FC then told me I should have an UV Engine Dye Test to locate the source of the small oil leak for $200. They also said once we know where the leak is coming from we can fix it for an additional charge. I thanked FC for their report and after a few days was able to set up an appointment with Joe of L Japan Autoservices. Now, Joe only charged me $125 for his pre-purchase inspection report. Joe took a video of his inspection and sent it to my phone. He pointed out quite a number of small issues that I should be aware of, like my battery terminal corrosion. In addition, Joe showed me on the video where the very small engine oil drip was and felt that because there was no oil leaking on the ground, and no burnt oil smells, and the oil dipstick level had not changed significantly I could just watch it for now and address this issue later. This advice saved quite a bit of money and worry. Thank you Joe!

Mitch is a crook. He kept my Volvo for over 2 months and didn't have a clue how to fix it. He…read morecharged me for parts that he did not install. One of those parts failed and I had someone else check it and I personally saw that it was old.....not newly replaced. He is a con man....Throws that religious angle at you. Not honest at all. The car was fixed by a 24 yr old Piedmont Tech guy.

i had a 2006 Saab 9-3 Aero with an A/C issue. I brought it in on friday morning and Mitch had it…read moredone and solved by the end of the day! Would highly recommend this shop! they are honest and friendly!

Tanner was great with my new tire order mount & balance. Great family owned & operated business…read morewhere they're not afraid to get to work. I found my tire & maintenance man for sure. Absolutely love my tires! Great price too! I also have to add that they loaded my old tires perfectly due to me not being able to lift them, they came out like a dream. Much respect! Thanks to everybody involved!

Tanner and Jerry and their crew are AWESOME!! AAA showed up…read more2.5 hours late to fix a flat tire on my GMC Sierra and their baby jack failed and dropped my truck onto ground. They left and told me they would send a flat bed pretty hard to tow when you have the front tire off-I said not thanks. I then called Tanner up at Buchanan & Sons and he came up to Paris Mountain and we had to switch the spare to the front since GMC gave me a 17" spare that does not clear my brake large GMC calipers and Tanner then out the rear 20" rim and tire on the front and I put the 17" spare on the rear, Tanner took my flat Front tire and had it plugged by the time I got back to their shop! Truly awesome service and family we Giffels (My son and wife and I) have gone there for service and other items for over 40 Years! Highly recommend they are super people and do great work!

I started as a customer, and have now joined the team! I brought my 850 wagon to Andrei and his…read moretechs with an annoying oil leak no one else could find, actually, one shop said I needed a head gasket for upwards of $1000! They found a breather box that was the culprit and got me fixed for less than $200. They were quick, courteous, and affordable. And they have a great shop mascot dog that loves to play catch. Highly recommended!

We've been customers here for so long we feel like family. The proprietor and staff know us on…read moresight. They've cared for and serviced our vehicles for decades and if something's not right, they MAKE IT RIGHT. We fully trust them and appreciate their honesty in dealing with repairs. Our last situation was a flat in one of the tires we recently purchased from them. The tires came with a road service warranty. I made one call to the towing company, the car was towed within 30 minutes and when we went to pick it up the paper work had all been taken care of so we headed home. No hassle!

A Total embarrassment of a service shop…read more Went in for an oil change and thought everything was fine. Not until I'm already halfway home and get on the freeway I start hearing a metal scraping noise-it was my engine guard! They didn't put it back on! It was dangling and with enough speed it would begin to grind on the pavement. Brought it back and I received no apology, nothing. Just an "oh well" attitude. Owner refused to refund me because they "already did the oil change" and "mistakes happen". He also tried to tell me that they put the screws in, but they fell out while I was driving. I looked at him in confusion, as if screws spontaneously fall off?? Owner reluctantly agreed to refund me, but not before telling me that I'm just having a bad day. My day, and their poor service, has nothing to do with why my car wasn't put back together correctly. My new car is now in worse shape than when it came in for service. Im also skeptical of the oil they use. Their change intervals for synthetic is only 5000 miles. My car manual doesn't even suggest that short of an interval. Everywhere else is 8000. I don't know if they're just dishonest, but I know this establishment has a hard time owning up to their mistakes.

Been in business since before I was born and always take care of customers! I trust these guys…read morewith my car every time!

We've been customers here for SO many years we feel like family. James is now taking care of the…read moreTHIRD generation of our tribe--the Grandson. This company has always been honest, thorough, and provided timely service. They go above and beyond to keep me safe on the road and as a new widow, that commitment means EVERYTHING. Glad we found Poinsett Tire DECADES ago!