Makayla was a great help today! My account kept giving me issues and she solved it in less than 10 minute.

Makayla and Nikki are AMAZING will always come to the burg for all of my banking! Best branch out there!

I am visiting from out of state and trying to get my uncle's taxes done. I needed documents which I had not received prior to flying to Florida. From the moment I arrived at Vystar, they were very helpful in assisting me. The woman who greeted me and directed me to the banker was cheerful and accommodating. The banker who assisted me, Ashley Carlson, was professional and confirmed that I had authority to obtain the documents prior to providing them to me. I appreciated that they were thorough in this matter. Thank you Vystar! read more

Online & Mobile Banking Update! Mr Wolfburg, Senior Management, It does not matter how close "your team" is to getting this sorry POS Online Banking platform operational or  how many "how-to videos" to help us navigate your new POS platform. The damage is done to you, the Senior Management Team and Vystar Credit Union. How many customers have closed their accounts? How many new accounts went elsewhere? How many of your members are calling for "heads to roll"?  I know I am! I have written many times that you and the Senior Management Team should be fired and if the BODs don't fire y'all, the BODs should be replaced with people with a "backbone"! This "roll out" is a full failure! It is amateurish and unprofessional. It is worse than the ObamaCare roll out that cost taxpayers millions of dollars! How many dollars has this POS cost Vystar? It has already cost Vystar the Heritage Southeast Bancorporation (HSBI)! I can imagine HSBI did not want any part of Vystar after this failed "roll out"! News4Jax WJXT-Channel 4 has done several stories on this failed roll out of the new platform as well as other news outlets. How can this failure not embarrass Vystar! I doubt it embarasses you since you have not resigned your CEO position! I am still "hanging on", waiting on and praying that soon someone will get smart and fix this POS or the Attorney General of Florida will appoint someone as Guardianship of Vystar and remove you incompetent, incapable people! The Senior Management Team has shown it is ineffective and inefficient! Members of Vystar deserve better than this! Billy Christopher Middleburg, FL 32068 read more

My husband and I have been members of Vystar for 35 years--since it was Jax Navy Federal Credit Union. Back in the day, Vystar was THE financial institution to bank with as their customer service was top notch, fees were non-existent and they offered a wide variety of services that other commercial banks offered at greater cost. My review is not of Vystar in it's entirety--you can still receive superior customer service at many locations including Orange Park and Fleming Island. Vystar in Middleburg--the one next to Aldi--is and has been seriously lacking in service since they opened several years ago. For example, I was in Vystar on Monday October 18 with my daughter who needed to deposit funds and obtain a cashier's check. They had two tellers working lobby, one working drive thru and one teller handling both lobby and drive thru. There were approximately 15 people in line at any given time and we had to wait about 20 minutes before making a deposit. My daughter had to run home to retrieve her info for the cashier's check, so I handled the deposit. Once I was in front of the teller--none of them were wearing name tags or had name plates visible--I told her we would need a cashier's check once my daughter returned and asked if we would get the check from her (getting in the long line again) or would we address the woman in the customer service desk for her to do that. Now by 'customer service desk', I meant the desk IN THE CENTER OF THE BANK--the desk where you tell them what you need and they decide where you need to go. Instead of simply answering, 'you would need to see a teller for that transaction', this teller rudely asked me who I was talking about? What woman?! The Lobby Leader?! Who are you talking about? Since no one is wearing name tags and I don't know anyone's title--how am I supposed to answer that question--but she finally told me that the woman I was referring to was the 'lobby leader' and NO she can't do any transactions. Okay. I made the deposit and went to sit down to wait for my daughter to return. About this time, Lobby Leader calls a family back to see customer service. A woman was sitting next to me and had been there since before I actually came into the bank and yet this family that came in just now was called back first. The female customer got up and approached Lobby Leader. Customer had not said one word to Lobby Leader yet, but LL put her hand up and started SHOUTING at this customer. She actually shouted at her. She kept shouting, 'No! No! NO! I asked you TWICE if you wanted to be removed from the list and YOU said yes! I ASKED you! NO! NO!' --and the customer still had not said one word. Customer explained at this time that she had been waiting and then decided to cash checks, but if her name came up, LL please should get her out of the teller line to speak to a customer service rep. But LL kept shouting. The customer still needed to see someone so she started to sit back down--but turned around and asked if there was a number she could call to talk about the service she has received. LL was--pardon my language-- then a smarts** and in a sarcastic tone was egging the customer on to call the supervisor and report it. I don't know her name, but I do know Lobby Leader has a huge back tattoo because it was coming out the back of her sweater. I have never in my life seen such behavior from a bank employee in all my life. I myself worked for the old Kingsley Bank back in the day and I can tell you that if we had ever spoken to a customer like that--regardless of whether they were in the wrong or not-- we would have been fired on the spot. But this kind of behavior is what I have come to expect from the Middleburg Vystar. And for this reason, we have switched to Navy Federal with nary a problem in three years. It is a bit of a drive from Middleburg, but we are always welcomed warmly and treated with respect. Respect is not something I witnessed in Vystar on October 18. read more